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Beko Hygiene Shield BDEN38520H, User Manual, Page: 47 / 48

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Beko Hygiene Shield BDEN38520H User Manual Download Page 47

47/EN

HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE

Please keep your purchase receipt or other proof of purchase details in a safe place; you 

will need to have this documentation available should the product require attention under 

guarantee.

Please take a few moments to complete the details below, as you will need this 

information when you call us, or to use our online services. When you call us you may 

be required to input your serial number into your telephone keypad. For help please visit 

beko.co.uk/support/model-finder

•  The product model number is printed on the Operating Instruction Booklet / User guide 
•  The product model and serial number is printed on the Rating Label affixed to the 

appliance.

•  The Retailer (Purchased from) and Date of purchase will be printed on your purchase 

receipt or other proof of purchase paperwork

Recording of these details alone will not count as proof of purchase. A valid proof of purchase 

is required for requesting service under guarantee.

Model number  Serial number  Purchased from  Date of purchase

   

For service under guarantee or for product advice please call our Contact 

centre

Before requesting service please check the troubleshooting guide in the Operating 

Instructions booklet, as a charge may be levied where no fault is found, and even though 

your product may still be under guarantee.

After arranging service the area around the product must be easily accessible to the 

Engineer, without the need for cabinets or furniture to be removed or moved.

It is your responsibility to ensure our Engineers have a clean and safe environment to carry 

out any repairs.

Please have your Model number and Serial number available when you call us, as you 

may be required to input your serial number into your telephone keypad during your call.

UK Mainland & Northern Ireland: 

0333 207 9710 

Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 

or 02, and are charged at the basic rate. Calls from landlines and mobiles are included in free 

call packages but please check with your telephone service provider for exact call charges.

Republic of Ireland: 

01 862 3411  

Summary of Contents for Hygiene Shield BDEN38520H

Page 1: ...Dishwasher User s Manual EN 17 8276 0100_AA_E9L_EN 11 03 21 9 16 BDEN38520HW ...

Page 2: ...duct We hope that you get the best results from your product which has been manufactured with high quality and state of the art technology Therefore please read this entire user manual and all other accompanying documents before using the product Follow all warnings and information in the user manual Thus you can protect yourself and your product against potential dangers Keep the user manual If y...

Page 3: ...or washing in the dishwasher 20 Placing the dishes into the dishwasher 20 Collapsible lower basket tines 22 Cutlery basket 22 Tray Wash Supports 23 SoftTouch Accessory 23 Lower Basket Glass Holder 23 Upper basket height adjustable rack 24 Adjusting the height of the upper basket 25 Collapsible upper basket wires 26 Ceiling cutlery basket 26 6 OPERATING THE PRODUCT27 Programme Selection Programme C...

Page 4: ...tion Bed breakfast type hotels boardinghouses This product must be used to do the domestic type dishes only This product is not suitable for commercial or collective use The service life of your product is 10 years During this period original spare parts will be available to operate the product properly Safety for children vulnerable persons and pets This product can be used by children at and abo...

Page 5: ...s on the power cable Power cable must not be bent excessively pinched or come into contact with any heat sources Do not use extension cords multi sockets or adapters to operate the product Plug must be easily accessible If this is not possible the electrical installation where the product is connected must contain a device which conforms to the electrical regulations and disconnects all poles from...

Page 6: ...operly the door will not be closed completely and cause hot steam to escape Otherwise it might cause serious burns and injuries and harm your furniture Do not install the product close to heat sources heater stove and etc or under the cooking area of a hob If the product is going to be used inside a wardrobe cabinet module keep the doors of the wardrobe cabinet module open during operation in case...

Page 7: ...omplete When you pull the upper and lower baskets out completely the door of the product will bear all the weight of the baskets Do not sit or put other loads on the door otherwise the product may tilt Maximum washing capacity of the product is stated in the section called Technical Specifications To prevent possible injuries always place the sharp and pointed dishes such as service fork bread kni...

Page 8: ...Compliance with WEEE Directive and Disposing of the Waste Product This product complies with EU WEEE Directive 2012 19 EU This product bears a classification symbol for waste electrical and electronic equipment WEEE This symbol indicates that this product shall not be disposed with other household wastes at the end of its service life Used device must be returned to official collection point for r...

Page 9: ...ials specified in the Directive Package information Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations Do not dispose of the packaging materials together with the domestic or other wastes Take them to the packaging material collection points designated by the local authorities ...

Page 10: ...elevant standards These values may vary according to the usage of the product and ambient conditions Note for test institutions Data required for performance tests shall be provided upon request Requests can be e mailed to the following address dishwasher standardloading com Do not forget to provide the code stock number and serial number of the product to be tested in your request e mail along wi...

Page 11: ...er 4 Cutlery basket depends on model 5 Door 6 Rating Label 7 Control panel 8 Detergent dispenser 9 Lower basket 10 Filters 11 Salt reservoir lid 12 Upper basket rail 13 Upper cutlery basket depends on model 14 Tabletop depends on model 15 Fan drying system depends on model 15 3 ...

Page 12: ...g or under the counter models The warranty will be void if this is done When placing the product pay attention not to damage the floor walls piping etc Do not hold the product from its door or panel to move it Appropriate installation location In the area where this product is installed there must not be a lockable sliding or hinged door that will restrict full opening of the product s door Make s...

Page 13: ...aximum If the water pressure exceeds 10 bars a pressure relief valve should be installed in between NOTICE The water supply and draining hoses must be securely fastened and remain undamaged NOTICE Open the taps completely after making the connections to check for water leaks Aquasafe depends on the model The Aquasafe system protects against water leaks that may occur at the hose inlet Water contac...

Page 14: ...se when the product is used without grounding in accordance with the local regulations Connection must comply with national regulations Power cable plug must be easily accessible after installation Plug in the product to a grounded socket which is protected by a fuse of 10 Amperes The specified voltage must be equal to your mains voltage Do not make connections via extension cables or multi plugs ...

Page 15: ... follows 1 Connect the green yellow or green earth wire to the terminal in the plug marked E or with the symbol or coloured green and yellow or green 2 Connect the blue neutral wire to the terminal in the plug marked N or coloured black 3 Connect the brown live wire to the terminal in the plug marked L or coloured red With the alternative plugs a 13A fuse must be fitted either in the plug or adapt...

Page 16: ...ness must be softened if it is over 7 dH Otherwise hardness ions will accumulate on the dishes that are washed and may affect the washing rinsing and drying performances of the machine Adjusting the water softening system Washing performance will increase when water softening system is adjusted properly 5 Read Quick Guide Adjusting Water Softening System before this section The regeneration of the...

Page 17: ... remove tea and coffee stains from cups Adding detergent Pay attention to the warnings on the detergent packaging to get better washing and drying results Contact Adding salt Water softening system needs to be regenerated in order for the product to operate with the same performance continuously Dishwasher salt is used for this purpose Use only special softening salts produced particularly for the...

Page 18: ... into the detergent dispenser just before operating the machine as illustrated below 1 Push the latch to right to open the detergent dispenser lid A depends on model 2 Put suggested amount of powder liquid gel or tablet detergent in the reservoir Inside the detergent dispenser there are level markings that help you use appropriate amount of powder detergent When brimful detergent dispenser will co...

Page 19: ...or rinse aid effect Some types of these detergents contain special purpose components such as glass and stainless steel protectors These tablets show their effects up to a certain water hardness level 21 dH Water softening salt and rinse aid must also be used together with the detergent if the water hardness level is above the mentioned level The best washing performance in dishwashers is obtained...

Page 20: ...washer just as it happens in handwashing as well Some delicate glass types and crystals may become dull in time We strongly recommend you to check if the tableware you are going to purchase is suitable for washing especially in the dishwasher Placing the dishes into the dishwasher Depending on the capacity of your dishwasher you can use your dishwasher in the optimum way with respect to energy con...

Page 21: ...21 EN Suggestions for loading the dishwasher Lower basket Upper basket Improper Loading Of Dishware Improper Loading Of Dishware ...

Page 22: ...ical position just lift them up Collapsible tines will click into the latch again C Bringing the tines to the horizontal position by holding them from the tips may cause them to bend Therefore it will be appropriate to bring the tines in the middle to horizontal or vertical position by holding them from their stems and pushing in the direction of arrow Cutlery basket depends on model Cutlery baske...

Page 23: ...glasses Tray Wash Supports depends on model Use the supports to wash trays in the bottom basket See the Auxiliary functions section for appropriate programme and function selection Lower Basket Glass Holder depends on model Lower Basket Glass Holder found in the lower basket of your machine enables a safe washing for your oversized and tall glasses ...

Page 24: ...cement of your dishes 1 2 You may also remove the part when required as shown in figures 1 and 2 The tray washing supports shall be removed as shown in figures 1 and 2 for performance inspection tests that shall be performed as per the standards Upper basket height adjustable rack depends on model Use the lower and upper parts of the height adjustable racks in the upper basket of the machine by sl...

Page 25: ...e A 2 Lower the basket to the next lower position 3 Release the basket when it catches on to the next lower position Repeat the same operation if the height is not adequate 1 2 3 1 To raise the basket hold the wires of the basket and pull the basket upwards with both hands while the basket is at the lowermost position B 2 Release the basket when it catches on to the next upper position with a Clic...

Page 26: ...in the figure Place your larger dishes into the area created To bring the wires back to vertical position just lift them up Bringing the wires to the horizontal position by holding them from the tips may cause them to bend Therefore hold the wires from their stems while bringing them to the horizontal or vertical positions Ceiling cutlery basket depends on model Ceiling cutlery basket is designed ...

Page 27: ...e sure that the upper and lower impellers rotate freely Auxiliary functions Washing programmes of your dishwasher are designed to obtain the best cleaning effect considering the type of the soiling soiling degree and properties of the dishes to be washed Auxiliary functions allow you save from time water and power Auxiliary functions may cause changes in the programme duration Auxiliary functions ...

Page 28: ...shing for dishes such as pans and trays with stubborn dried soiling TrayWash Function depends on the model Select Intensive 70 C programme and press function key to run this function Tablet detergent function depends on model Allows to obtain a better drying performance from the multi purpose detergents called as all in one detergents such as 2in1 3in1 4in1 5in1 and etc depending on the hardness l...

Page 29: ...y activated intermittently Use the selection key to change the desired function or setting and switch off your machine to save the Settings Submenu Functions depends on the model SelfDry Function Off On Tablet Detergent Function Off On EverClean Function Off On IonGuard Function Off On Automatic Liquid Gel Detergent Function Off On Detergent use setting Level 1 10 ml lower than the default value L...

Page 30: ...y the user SelfDry Depends on the Model Thanks to the SelfDry feature on your machine the drying effectiveness of your machine is improved and power is saved There are two options namely OFF and ON You may use sub menu settings to change SelfDry settings When you activate this function the door of your machine is opened automatically at the end of the washing cycle SelfDry feature opens the door a...

Page 31: ...the door of the product and wait for the draining process complete Draining is completed in 2 minutes and the machine gives an audible warning when it is completed You can select and start a new programme following the cancellation of Time Delay function Time Delay function cannot be set after the programme starts Starting the programme Close the door of your machine to start it after selecting th...

Page 32: ...ars on the display of your machine End of programme When the programme you have selected comes to an end an audible warning signal will warn you to turn off your machine This audible signal will warn you with certain intervals before it turns off End of Programme indicator will light up when the washing programme is over 1 Open the door of the machine 2 Press On Off key to turn off your machine 3 ...

Page 33: ...recommended to use together with special machine cleaning agents Do not use this programme to clean dishes As it operates in high temperatures it is harmful for the dishes As long as the overflowing continues safety algorithm will be active and try to discharge the water If overflowing stops and safety is assured E 01 icon will disappear If E 01 does not disappear there is a permanent fault In thi...

Page 34: ...ne cleaning agents monthly This operation will help removal of leftovers and limescale from the interior of the machine If water has remained in the machine drain the water by performing the procedures under the topic Cancelling a programme If the water cannot be discharged remove the filters as specified in the Cleaning the filters section and check if there are any leftover deposits that have ac...

Page 35: ...aning system available on your machine If your machine has auto filter cleaning feature do not remove the micro filter cleaning mechanism 4 for cleaning Cleaning the hose filter Damages on the machine that may be caused by impurities coming from the urban supply water or your own water installation such as sand dirt rust etc can be prevented by means of the filter attached to the water inlet hose ...

Page 36: ...pends on model C To remove and clean the lower impeller assembly together hold by one hand from the C points shown in the figure and pull up to remove After cleaning follow these steps in reverse order to reinstall the impeller assembly Do not try to rotate the impeller by holding its ends Trying to rotate the end sections may cause the gear system within the impeller to break Upper impeller Check...

Page 37: ... clean Clean the filter system regularly as illustrated in section Cleaning and Care Filters are installed incorrectly Check the filter system and make sure that it is installed correctly Baskets are overloaded Do not overload the baskets in excess of their capacity Detergent is stored under unsuitable conditions If you are using powder detergent do not store the detergent package in humid places ...

Page 38: ...ffee or lipstick stains remain on dishes Selected programme is unsuitable Select a programme with a higher temperature and cycle time Surface quality of the kitchen utensils is deteriorated Tea and coffee stains or other dye spots may not be cleaned in dishwasher when they have penetrated in deteriorated surfaces Desired washing performance can not be obtained on kitchen utensils with deteriorated...

Page 39: ...kept waiting in machine dirt must be removed by prewash or dishes must be washed without being kept waiting Electric installation is not grounded Check if your machine is connected to the actual grounding line Otherwise the static electric created in the product causes arcs on the surfaces of metal items creating pores removing the protective cover on the surface and causing discoloration Intensiv...

Page 40: ...ervoir lid is tightly closed after finishing the filling process Run the prewash programme to remove the salt that spilled inside the machine Since the salt granules that will remain under the lid will dissolve during prewash causing the lid loosen check the lid once again at the end of the programme Water hardness setting is low or salt level is insufficient Measure the hardness of the supply wat...

Page 41: ...at the lid of the rinse aid reservoir is closed after adding rinse aid Kitchen utensils are broken Dishes are not placed orderly in the machine Load the dishes as described in the user manual Baskets are overloaded Do not overload the baskets in excess of their capacity Water remains in the dishwasher at the end of the programme Filters are clogged Check if the filter system is clean Clean the fil...

Page 42: ...any questions about these rights please contact the retailer from which you purchased the product In certain circumstances it is possible that your statutory rights may offer additional or higher levels of protection than those offered under the terms of this guarantee What is covered by this guarantee Repairs to the product required as a result of faulty materials defective components or manufact...

Page 43: ...lified Electrical Domestic Appliance Installer is recommended for all Washing Machines Dishwashers and Electric Cookers as incorrect installation may result in you having to pay for the cost of repairing the product 5 Gas Cookers must be professionally installed by a Gas Safe or Gas Networks Ireland for Republic of Ireland registered gas installer 6 This guarantee is given in respect of products p...

Page 44: ... charge for the repairs It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of purchase The Manufacturer reserves the right to charge for the reasonable cost of any service call if You cannot provide evidence that your product is covered by this guarantee Where a service call has been made and the engineer finds that there is no...

Page 45: ...e When you register your appliance for additional guarantee you will automatically activate the ProSmart Motor 10 year guarantee You do not need to register twice beko co uk guarantee terms To make a claim against your Beko ProSmart Inverter Motor Guarantee the Guarantee all customer and product details must be registered with Beko plc using the procedure outlined below 1 This extra 9 years for fr...

Page 46: ...ve are in addition to the standard terms and conditions of your product guarantee Please read and refer to such Terms and Conditions when making any claim 12 We may use the information you provide for marketing purposes and to analyse your purchasing preferences We may keep your information for a reasonable period for these purposes in accordance with the applicable Data Protection Laws and Genera...

Page 47: ...nder guarantee Model number Serial number Purchased from Date of purchase For service under guarantee or for product advice please call our Contact centre Before requesting service please check the troubleshooting guide in the Operating Instructions booklet as a charge may be levied where no fault is found and even though your product may still be under guarantee After arranging service the area a...

Page 48: ...a charge Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or 01 862 3411 Contact us though our website Send us a secure message through our online contact us form Please visit our website click Contact Us and choose a product support topic from the list of options Complete the required details and click send message Product registrations For UK registration...

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