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Refrigerator / User Manual
vivo
7.
Troubleshooting
Check this list before contacting the service.
Doing so will save you time and money. This list
includes frequent complaints that are not related to
faulty workmanship or materials. Certain features
mentioned herein may not apply to your product.
The refrigerator is not working.
•
The power plug is not fully settled. >>> Plug it in
to settle completely into the socket.
•
The fuse connected to the socket powering the
product or the main fuse is blown. >>> Check the
fuses.
Condensation on the side wall of the cooler
compartment (MULTI ZONE, COOL, CONTROL
and FLEXI ZONE).
•
The door is opened too frequently >>> Take care
not to open the product’s door too frequently.
•
The environment is too humid. >>> Do not install
the product in humid environments.
•
Foods containing liquids are kept in unsealed
holders. >>> Keep the foods containing liquids in
sealed holders.
•
The product’s door is left open. >>> Do not keep
the product’s door open for long periods.
•
The thermostat is set to too low temperature. >>>
Set the thermostat to appropriate temperature.
Compressor is not working.
•
In case of sudden power failure or pulling the
power plug off and putting back on, the gas
pressure in the product’s cooling system is
not balanced, which triggers the compressor
thermic safeguard. The product will restart after
approximately 6 minutes. If the product does not
restart after this period, contact the service.
•
Defrosting is active. >>> This is normal for a fully-
automatic defrosting product. The defrosting is
carried out periodically.
•
The product is not plugged in. >>> Make sure the
power cord is plugged in.
•
The temperature setting is incorrect. >>> Select
the appropriate temperature setting.
•
The power is out. >>> The product will continue
to operate normally once the power is restored.
The refrigerator’s operating noise is increasing
while in use.
•
The product’s operating performance may vary
depending on the ambient temperature variations.
This is normal and not a malfunction.
The refrigerator runs too often or for too long.
•
The new product may be larger than the previous
one. Larger products will run for longer periods.
•
The room temperature may be high. >>> The
product will normally run for long periods in higher
room temperature.
•
The product may have been recently plugged in or
a new food item is placed inside. >>> The product
will take longer to reach the set temperature when
recently plugged in or a new food item is placed
inside. This is normal.
•
Large quantities of hot food may have been
recently placed into the product. >>> Do not place
hot food into the product.
•
The doors were opened frequently or kept open for
long periods. >>> The warm air moving inside will
cause the product to run longer. Do not open the
doors too frequently.
•
The freezer or cooler door may be ajar. >>>
Check that the doors are fully closed.
•
The product may be set to temperature too low.
>>> Set the temperature to a higher degree
and wait for the product to reach the adjusted
temperature.
•
The cooler or freezer door washer may be dirty,
worn out, broken or not properly settled. >>>
Clean or replace the washer. Damaged / torn door
washer will cause the product to run for longer
periods to preserve the current temperature.
The freezer temperature is very low, but the
cooler temperature is adequate.
•
The freezer compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher degree and
check again.
The cooler temperature is very low, but the
freezer temperature is adequate.
•
The cooler compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher degree and
check again.
The food items kept in cooler compartment
drawers are frozen.
•
The cooler compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher degree and
check again.
