46/EN
5.
Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of
Ireland) registered gas installer.
6.
This guarantee is given in respect of products purchased and used within the United Kingdom and the
Republic of Ireland.
7.
This guarantee is effective from the initial date of purchase of a new product from an authorised retailer
and will be void if the product is resold.
8.
This guarantee does not apply to graded sales (where the product is purchased as a “second”).
9.
Possession of a copy of these terms and conditions does not necessarily mean that a product has the
benefit of this guarantee. If you have any questions, please call our Customer Service Team on the
number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are
subjected to physical or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product
with a new product instead of carrying out a repair. Where a replacement is offered, this would normally be an
identical model but when this is not possible, a model of similar specification will be provided. Subject to
agreement, the Manufacturer will cover the costs and arrange for the delivery of the new product and for the
return of the old product. Any costs related to disconnecting the faulty product and installing the replacement
product will not be borne by the Manufacturer unless previously agreed to in writing. The original guarantee will
continue to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Service Representatives work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may
be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Service
Representatives will endeavour to minimize inconvenience and to meet requests for specific timed appointments,
this cannot be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a
convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Service Representative that your product is covered by this
guarantee with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
•
You cannot provide evidence that your product is covered by this guarantee.
•
Where a service call has been made and the Service Representative finds that there is no fault with your
product.
•
That your product has not been installed or operated in accordance with the User Instructions Booklet.
•
That the fault was caused by something other than faulty materials, defective components or
manufacturing defects.
•
For missed appointments.
Payment of these costs are due immediately upon the Service Representative providing you with an invoice. The
Manufacturer reserves the right to terminate the guarantee if you fail to pay the costs for the service call in a
timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the
exclusive jurisdiction of the English Courts, save where you live in another part of the United Kingdom, in which
case the governing law and exclusive jurisdiction of the courts of that country will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will
have exclusive jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.
