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Refrigerator / User Guide
Using the product
6.3 Support Service Feature
*May not be available in all models
Support Service is a feature that allows you to create
a request for our expert representatives through a
special offer on your white goods products. After the
request to be created with the Support Service button,
our expert customer representatives will be able to
call you from your mobile phone number that you have
registered in the HomeWhiz application and help you
about all your questions.
6.4 Entering Phone Number
for Support Service
To ensure that your customer representative
may call you after creating a request by pressing
Support Service button, you shall share your mobile
phone number with the application. You may add
or change your mobile phone number through
the communication menu on the HomeWhiz
application.
6.5 Creating a Request Via
Support Service
To create a Support Service request, your product
must be connected to the internet.
1.
Ensure that you have an internet connection on
the product and you have entered your mobile phone
number via HomeWhiz application.
2.
Press the support service key for 3 seconds.
3.
Support Service symbol shall start to blink.
4.
When your request is delivered to the customer
representative successfully, Support Service symbol
shall constantly illuminate.
5.
Your customer representative shall call you via the
telephone number that you have specified on the
HomeWhiz application.
6.
The symbol shall turn off when the call is completed.
7.
If your request does not reach the customer
representative successfully, the light of the symbol will
turn off after a while. In this case, follow the guides in
the troubleshooting step.
6.6 Cancelling a Support
Service Request
If you want to cancel your support service request,
your request shall be delivered to the customer
representative successfully and the symbol shall be
illuminated constantly. To cancel;
1.
Press the support service button for 3 seconds.
2.
Support Service symbol shall start to blink.
3.
Symbol shall turn off when your request is cancelled
successfully.
4.
If your request does not cancel, Support Service
symbol shall constantly illuminate again.
6.7 Troubleshooting
When you press the support service button, the light
of the symbol does not illuminate constantly, turned
off immediately or if it is constantly blink:
1.
Ensure that your product is connected to the internet.
2.
Ensure that you have a HomeWhiz account and
that you have entered your mobile phone number via
HomeWhiz application.
3.
Ensure the accuracy of the phone number that you
registered to the HomeWhiz application.
4.
If the internet connection is not available, this feature
does not work. Check your home internet connection.
If the connection cannot be established for a long
period, check your connection settings and refer to
the “Troubleshooting” section provided in the user
manual.
HomeWhiz application shall be used for wireless
connection. Installation steps are described on the
application during installation.
You may access the application by reading the QR
code available on the HomeWhiz label on the product.
Application is offered through App Store for IOS
devices, and through Play Store for Android devices.
Visit https://www.homewhiz.com/ for detailed
information.’
10. Key for Resetting Wireless Connection
Settings
To reset the wireless connection settings, press Quick
freezing (
) and wireless connection (
) keys
simultaneously for 3 seconds. All user information
recorded previously are removed on a product where
wireless connection settings are reset/restored to
factory defaults.
