35
EN
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the cus-
tomer service department.
Do not attempt to repair a defective electrical device yourself!
Problem
Possible
cause
Fix
The device cannot
be switched on.
The mains plug is not inserted
correctly in the plug socket.
Correct the
fi
t of the mains
plug.
The plug socket is defective.
Try another plug
socket.
No mains voltage is present.
Check the fuse of the mains
connection.
The On / Off button (
11
) has
not been activated.
Press the On / Off button to
switch on the device. The
control lamp in the button
lights up.
The fuse in the fuse
box is triggered.
Too many devices connected
to the same circuit.
Reduce the number of devices
in the circuit.
No error can be identi
fi
ed.
Contact our customer service
department.
A large amount of
steam is produced
in the brewing
process.
The device is furred up.
Descale the device (see the
“Cleaning and Care” chapter |
“Descaling”).
During use, an
unpleasant smell is
detected.
Is the device being used for
the
fi
rst time?
A smell often develops when
new devices are
fi
rst used.
The smell should disappear
once the device has been
used several times.
Has the device just been
descaled?
Rinse out the device with clear
water.
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