25
EN
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem your-
self. If the problem cannot be solved with the steps that are listed, contact our customer service
department.
Do not attempt to repair an electrical device yourself!
Problem
Possible cause
Fix
The device does not
switch on. / The control
panel (
8
) does not light
up.
The mains plug is not inserted
correctly in the plug socket.
Correct the
fi
t of the mains plug.
The plug socket is defective.
Try another plug socket.
There is no mains voltage.
Check the fuse of the mains
connection.
The fuse in the fuse box
is triggered.
Too many devices connected to
the same circuit.
Reduce the number of devices in
the circuit.
The brewing process is
not started.
There is no / not enough water
in the water tank (
10
).
Fill the water tank with a
suf
fi
cient amount of water.
Water runs out of the
device.
There is too much water in the
water tank (
10
).
Do not over
fi
ll the water tank!
The glass jug (
4
) was removed
from the device during the
brewing process and as a result
there is too much water in the
fi
lter paper.
During the brewing process,
remove the glass jug from the
device for no more than 30
seconds.
The coffee powder used is too
fi
nely ground and the water is
unable to pass through the
fi
lter
paper.
Use coffee powder with a
coarser grind.
The coffee runs very
slowly into the glass
jug (
4
).
The drip stop (
6
) is blocked.
Clean the
fi
lter insert (
5
) with
drip stop.
The device is furred up.
Descale the device.
The coffee powder used is too
fi
nely ground.
Use coffee powder with a
coarser grind.
Too much coffee powder used.
Do not over
fi
ll the
fi
lter paper.
A large amount of
steam is produced in
the brewing process.
The device is furred up.
Descale the device.
