Beckhoff C6920 Manual Download Page 45

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Troubleshooting

C6920

Version: 3.2

Troubleshooting

Table 16: Troubleshooting

Fault

Cause

Measures

Nothing happens after the
Industrial PC has been switched on

Missing power supply of the
Industrial PC

Other cause

Check the power supply cable

Call Beckhoff Service

The Industrial PC does not boot
fully

Setup settings are incorrect

Other cause

Check the setup settings

Call Beckhoff Service

Computer boots, software starts,
but control does not operate
correctly

Cause of the fault is either in the
software or in parts of the plant
outside the Industrial PC

Call the machine and software
manufacturer

Summary of Contents for C6920

Page 1: ...Manual EN C6920 Industrial PC 10 7 2021 Version 3 2...

Page 2: ......

Page 3: ...19 4 2 Installation in the control cabinet 20 4 2 1 Dimensions 21 4 2 2 Installation in the control cabinet 23 4 3 Connecting the Industrial PC 25 4 3 1 Installing the supply cable 26 4 3 2 Grounding...

Page 4: ...Table of contents C6920 4 Version 3 2 10 2 Approvals 48...

Page 5: ...rations depicted may deviate from the standard Trademarks Beckhoff TwinCAT TwinCAT BSD TC BSD EtherCAT EtherCAT G EtherCAT G10 EtherCAT P Safety over EtherCAT TwinSAFE XFC XTS and XPlanar are register...

Page 6: ...th or serious injuries WARNING Disregarding the safety notice may lead to death or serious injuries CAUTION Disregarding the safety notice may lead to minor injuries Warning of damage to property NOTE...

Page 7: ...ssipation please refer to the respective data sheet Ensure that only trained specialists with a control and automation technology background operate the Industrial PC Use by unauthorized persons can l...

Page 8: ...C can be used for the following applications among others diverse automation and visualization tasks wide range of IoT tasks with data preprocessing complicated HMI applications extensive axis control...

Page 9: ...the equipment of the Industrial PC 4 Front flap Access to battery and storage media 5 Grounding screw Functional earthing of the Industrial PC 6 Fan cartridge tool less access with knurled screw 7 RS2...

Page 10: ...PIN 6 24 V of the socket If the Industrial PC is equipped with an integrated uninterruptible power supply UPS an external battery pack can additionally be connected to PIN 1 and PIN 2 X101 8 1 P S PC...

Page 11: ...r LAN2 The Ethernet port i210 connected via PCIe is usually suitable for cycle times 1 ms and for distributed clock applications with EtherCAT The Ethernet port i219 integrated in the chipset is usual...

Page 12: ...s based on device generation Generation USB interfaces C6920 0050 2x USB 3 0 2x USB 2 0 C6920 0060 4x USB 3 0 C6920 0070 4x USB 3 1 1 2 3 4 4 3 2 1 5 6 7 8 9 5 6 7 8 9 1 2 3 4 4 3 2 1 5 6 7 8 9 5 6 7...

Page 13: ...not connected 13 not connected 21 not connected 6 DDC Clock 14 5V Power 22 TDMS Clock Shield 7 DDC Data 15 Ground 5 V Analog H V Sync 23 TDMS Clock 8 Analog Vertical Sync 16 Hot Plug Detect 24 TDMA C...

Page 14: ...electrical isolation D Sub 9 pin PCIe interface covers the fieldbus connection range C6920 0060 PCI and PCIe plug in card slots In addition you have the option to order the Industrial PC with additio...

Page 15: ...e inserted the plug in cards the card connections are located on the right on the top side of the PC see fig 8 Fig 8 C6920_Plug in card connections The additional plug in card slots change the dimensi...

Page 16: ...us activity the fieldbus status The figure shows where the LEDs are located on the Industrial PC Fig 9 C6920 Status LEDs Table 11 Meaning of the Status LEDs LED Color flashing interval Meaning PWR Pow...

Page 17: ...920 17 Version 3 2 3 5 Name plate The name plate provides information on the equipment fitted to the Industrial PC 11 1 2 3 4 5 6 7 8 9 10 12 13 xxxxxxxx xxxxxxxxxxxxx xxxxxxxxxxxxx 14 15 Fig 10 C6920...

Page 18: ...I slot 8 Storage media 9 Storage media 10 Power supply unit 24 VDC 11 MAC addresses of the Ethernet interfaces X102 X103 12 FCC approval 13 Address of the vendor 14 Symbols Note Here are the symbols a...

Page 19: ...iate packaging of the Industrial PC in particular the original packaging can improve the vibration resistance during transport NOTE Hardware damage due to condensation Unfavorable weather conditions d...

Page 20: ...ou can align the cable entry based on the application requirements Figure 11 shows the two available mounting plates the standard mounting plate 1 and the optional mounting plate 2 Mounting plate 1 in...

Page 21: ...Fig 12 C6920_Dimensions with mounting plate 1 Figure 13 illustrates the dimensions of the Industrial PC with mounting plate 2 65 1 69 1 65 124 5 245 262 223 5 21 5 Fig 13 C6920_Dimensions with mountin...

Page 22: ...920_Dimensions with mounting plate 3 and plug in card slots Figure 15 illustrates the dimensions of the Industrial PC with mounting plate 4 and the additional plug in card slots 222 5 262 134 05 138 0...

Page 23: ...ounting via mounting plates In order to mount the Industrial PC by its rear or side panel in the control cabinet using the mounting plates the control cabinet must be equipped with drill holes for the...

Page 24: ...control cabinet follow the steps below 1 Place the fastening screws in the drill holes in the rear panel of the control cabinet 2 Hang the PC on the screws at the marked places on the mounting plate s...

Page 25: ...evice To prepare the Industrial PC for operation it must be connected The first step is to ground the device Then you can connect the cables and the power supply An external power supply unit is requi...

Page 26: ...in connection strip For the pin assignment of the connector see Chapter 3 2 1 Power supply 10 Assembly of the strain relief housing Now mount the strain relief housing on the already connected connect...

Page 27: ...ective earth PE EMC NOTE Hardware damage due to electromagnetic interference Using the Industrial PC without functional earthing can lead to hardware damage due to electromagnetic in terference Only u...

Page 28: ...drop on the supply line we recommend connecting the maximum possible cross section In case of larger distances between the power source and the PC take into account the voltage drop in relation to the...

Page 29: ...am So that the Industrial PC still has a monitor output in case of a power failure a Control Panel can be connected to the UPS output of the power supply unit Even after a power failure there is a vol...

Page 30: ...gnificantly shortens the life of the battery Avoid switching off the power supply before shutting down the operating system Use the Beckhoff concept see below to shut down the operating system in a ba...

Page 31: ...The driver software comes with a detailed help function Call up the help files either directly from the configuration tab by clicking the Help button or start the file under Start Programs Beckhoff UP...

Page 32: ...using the Beckhoff Device Manager to remotely configure the Industrial PC via a web browser More detailed information is available in the Beckhoff Device Manager manual First start Beckhoff Device Man...

Page 33: ...passwords are an important prerequisite for a secure system Beckhoff supplies the device images with standard user names and standard passwords for the operating system It is imperative that you chang...

Page 34: ...lectric shock Never disconnect the cables from the device during thunderstorms Before you remove the Industrial PC from the control cabinet you must follow the following steps 1 Shut down the operatin...

Page 35: ...e control cabinet 1 Loosen the fastening screws just enough so that they remain attached to the control cabinet 2 Lift the PC far enough so that the mounting screws slip into the keyholes see fig 21 3...

Page 36: ...metal parts to the metal recycling collection point Electronic parts such as fans and circuit boards must be disposed of in accordance with national electronic scrap regulations Stick insulating tape...

Page 37: ...onents and the replacement of other device components contribute to this Repair Only the manufacturer may repair the device If a repair should be necessary contact Beckhoff Service see Chapter 10 1 Se...

Page 38: ...mmendation for replacement intervals years UPS battery pack 5 years 2 5 inch hard disk 5 years or after 20 000 operating hours at more than 40 C or after 30 000 operating hours at less than 40 C 3 5 i...

Page 39: ...the device against ESD damage For example the following measures can be used Use conductive mats connected to the ground potential as underlays Dissipate possible charges from your own body by touchi...

Page 40: ...cess to battery and storage media To get access to the battery and the storage media open the front flap see fig 22 Fig 22 C6920_tool less access to battery and storage media You now have access to th...

Page 41: ...supply power to the clock integrated on the motherboard If the battery is depleted or missing the date and time are displayed incorrectly Table 15 Technical data of the battery Battery type Electrica...

Page 42: ...then keep the flash drive as a backup copy For this purpose the BST USB flash drives with SLC flash are designed for a particularly long data preservation For more information on the function of the...

Page 43: ...move the SSD from the PC by pulling forcefully on the protruding Beckhoff sticker see fig 27 BECKHOFF BECKHOFF Fig 26 C6920_SSD replacement 2 Insert the new SSD into the PC in the same orientation up...

Page 44: ...You can replace the fan cartridge while the PC is running Insert the new cartridge immediately after removing the old one To change the fan cartridge follow the steps below which are shown in fig 27...

Page 45: ...PC Other cause Check the power supply cable Call Beckhoff Service The Industrial PC does not boot fully Setup settings are incorrect Other cause Check the setup settings Call Beckhoff Service Computer...

Page 46: ...vibration EN 60068 2 6 10 to 58 Hz 0 035 mm 58 to 500 Hz 0 5 G approx 5 m s2 Shock resistance shock EN 60068 2 27 5 G approx 50 m s2 duration 30 ms EMC interference immunity conforms to EN 61000 6 2 E...

Page 47: ...can be found on the name plate Beckhoff Support Support offers you comprehensive technical assistance helping you not only with the application of individual Beckhoff products but also with other wid...

Page 48: ...15 of the FCC regulations These limits are designed to provide adequate protection against adverse interference if the device is used in a commercial environment This device generates uses and may emi...

Page 49: ...21 Fig 13 C6920_Dimensions with mounting plate 2 21 Fig 14 C6920_Dimensions with mounting plate 3 and plug in card slots 22 Fig 15 C6920_Dimensions with mounting plate 4 and plug in card slots 22 Fig...

Page 50: ...12 Table 6 USB interface pin assignment 12 Table 7 DVI interface pin assignment 13 Table 8 RS232 pin assignment 13 Table 9 C6920 interface options 14 Table 10 Ordering options plug in card slots 14 Ta...

Page 51: ......

Page 52: ...Beckhoff Automation GmbH Co KG H lshorstweg 20 33415 Verl Germany Phone 49 5246 9630 info beckhoff com www beckhoff com More Information www beckhoff com C6920...

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