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BEC BEC MX-230 M1 User Manual Download Page 108

 

Troubleshooting 

103 

 

 
BEC MX-230 M1 User Manual

 

 

Recovery Procedures 

 

Problem

 

 

Suggested Action

 

1.   The front LEDs display incorrectly 

upgrade    

 

2.  Still cannot access to the router 

management interface after pressing 
the RESET button.  

 

3.  Software / Firmware upgrade failure 

Before  starting  recovery  process,  please  configure 
the  IP  address  of  the  PC  as  192.168.1.100  and 
proceed with the following step-by-step guide. 

1. Power the router off. 

2. Press reset button and power on the router, once 
the  Power  lights  Red,  keeping  press  reset  button 
over 6 seconds. 

3.  Internet  LED  flashes  Green,  router  entering 
recovery  procedure  and  router's  IP  will  reset  to 
Emergency IP address (Say 192.168.1.1). 

4.  Open  browser  and  access  http://192.168.1.1  to 
upload the firmware. 

5.  Internet  LED  lit  Red,  and  router  starts  to  write 
firmware  into  flash.  Please  DO  NOT  power  off  the 
router at this step. 

6. Internet LED lit Green when successfully upgrade 
firmware. 

7. Power cycle off/on the MX-230 M1 

 

 

Summary of Contents for BEC MX-230 M1

Page 1: ...Last revised July 2018 Version release v1 00 User Manual BEC MX 230 M1 4G LTE Industrial M2M Router...

Page 2: ...prior notice No part of this document may be reproduced copied transmitted in any form or by any means without prior written permission from BEC Technologies Inc Antenna List No Manufacturer Part No...

Page 3: ...NOTE FOR USING THIS ROUTER 5 PACKAGE CONTENTS 5 DEVICE DESCRIPTION 6 SYSTEM RECOVERY PROCEDURES 9 CABLING 9 CHAPTER 3 BASIC INSTALLATION 10 NETWORK CONFIGURATION IPV4 11 Configuring PC in Windows 10...

Page 4: ...atus 34 QUICK START 35 DEVICE CONFIGURATION 38 Interface Setup 38 Internet 38 LAN 45 Loopback 49 Dual WAN 50 General Setting 50 Outbound Load Balance 54 Protocol Binding 55 Advanced Setup 57 Firewall...

Page 5: ...nt 90 Maintenance 91 User Management 91 Certificate Management 93 Time Zone 95 Firmware Configuration 96 System Restart 97 Auto Reboot 98 Diagnostics Tool 99 CHAPTER 5 TROUBLESHOOTING 102 Problems wit...

Page 6: ...lexible input voltage range of 9 56V DC making it suitable for diverse environments and applications To enable simple reliable and efficient integration the ultra compact lightweight and low profile d...

Page 7: ...or with multiple mounting options easily installed by a single person Hardened enclosure with Industrial graded components Availability and Resilience Dual WAN Interfaces High performance external ant...

Page 8: ...ervice Control Traffic prioritization management based on Protocol Port Number and IP Address IPv4 IPv6 Management Quick Installation wizard Web based GUI for remote and local management IPv4 IPv6 Fir...

Page 9: ...ale Connector WAN Cellular 4G LTE and or ETH WAN RS 232 DCE DB 9 One 1 Port Ethernet LAN 2 port 10 100 1000Mbps auto crossover MDI MDI X switch SIM Card One 1 Slot Reset Button Power Connector 4 pin C...

Page 10: ...S Antenna Ethernet RJ 45 Cable Do not use the router in high humidity or high temperature Do not use the same power source for the MX 230 M1 on other equipment Do not open or repair the case yourself...

Page 11: ...e LAN devices with the supplied RJ 45 Ethernet cable Cat 5 or Cat 5e to any of those two LAN ports Gigabit Ethernet LAN 2 Connect PCs Laptops or any other office home LAN devices with the supplied RJ...

Page 12: ...used when you cannot login to the router e g forgot your password 3 POWER Attach the power terminal block 2 pin 3 5mm or the power converter with 2 pin terminal block here VCC Left Connector Power Red...

Page 13: ...greater than 69 dBm Excellent signal condition Green Fast Flashing RSSI from 81 to 69 dBm Good signal condition Red Fast Flashing RSSI from 99 to 81 dBm Fair signal condition Red Slow Flashing RSSI l...

Page 14: ...NTERNET LED flashes in GREEN Step 3 Restore your MX 230 M1 Device With INTERNET light flashes green MX 230 M1 is in recovery mode and ready for a new Firmware 3 1 Open a web browser and type the IP ad...

Page 15: ...et and have an IP address in the range of 192 168 1 1 to 192 168 1 253 The best and easiest way is to configure the PC to get an IP address automatically from the router using DHCP If you encounter an...

Page 16: ...Windows 10 IPv4 1 Click 2 Click 3 Then click on Network and Internet 4 Under Related settings select Network and Sharing Center 5 When the Network and Sharing Center window pops up select and click on...

Page 17: ...l Version 4 TCP IPv4 then click Properties 8 In the TCP IPv4 properties window select the Obtain an IP address automatically and Obtain DNS Server address automatically radio buttons Then click OK to...

Page 18: ...PC in Windows 7 8 IPv4 1 Go to Start Click on Control Panel 2 Then click on Network and Internet 3 When the Network and Sharing Center window pops up select and click on Change adapter settings on the...

Page 19: ...l Version 4 TCP IPv4 then click Properties 6 In the TCP IPv4 properties window select the Obtain an IP address automatically and Obtain DNS Server address automatically radio buttons Then click OK to...

Page 20: ...dows Vista IPv4 1 Go to Start Click on Network 2 Then click on Network and Sharing Center at the top bar 3 When the Network and Sharing Center window pops up select and click on Manage network connect...

Page 21: ...ol Version 4 TCP IPv4 then click Properties 6 In the TCP IPv4 properties window select the Obtain an IP address automatically and Obtain DNS Server address automatically radio buttons Then click OK to...

Page 22: ...Windows 10 IPv6 1 Click 2 Click 3 Then click on Network and Internet 4 Under Related settings select Network and Sharing Center 5 When the Network and Sharing Center window pops up select and click on...

Page 23: ...Version 6 TCP IPv6 then click Properties 8 In the TCP IPv6 properties window select the Obtain an IPv6 address automatically and Obtain DNS Server address automatically radio buttons Then click OK to...

Page 24: ...PC in Windows 7 8 IPv6 1 Go to Start Click on Control Panel 2 Then click on Network and Internet 3 When the Network and Sharing Center window pops up select and click on Change adapter settings on the...

Page 25: ...Version 6 TCP IPv6 then click Properties 6 In the TCP IPv6 properties window select the Obtain an IPv6 address automatically and Obtain DNS Server address automatically radio buttons Then click OK to...

Page 26: ...dows Vista IPv6 1 Go to Start Click on Network 2 Then click on Network and Sharing Center at the top bar 3 When the Network and Sharing Center window pops up select and click on Manage network connect...

Page 27: ...ol Version 6 TCP IPv6 then click Properties 6 In the TCP IPv6 properties window select the Obtain an IP address automatically and Obtain DNS Server address automatically radio buttons Then click OK to...

Page 28: ...ice label User Username user Password user Device LAN IP Settings IP Address 192 168 1 254 Subnet Mask 255 255 255 0 DHCP Server DHCP server is enabled Start IP Address 192 168 1 100 IP pool counts 10...

Page 29: ...by default is 192 168 1 254 and click Go a user name and password window prompt appears The default username and password is admin and admin respectively for the Administrator For the User account def...

Page 30: ...tics DHCP Table ARP Table VRRP Status Interface Setup Internet LAN Loopback Dual WAN General Setting Outbound Load Balance Protocol Binding Advanced Setup Firewall Routing NAT VRRP Static DNS QoS Time...

Page 31: ...ion for more configuration information System Uptime Display how long the MX 230 M1 has been powered on Physical Port Status Physical Port Status Display available connection interfaces WAN 3G 4G LTE...

Page 32: ...evice Info 27 BEC MX 230 M1 User Manual DHCP Server Display LAN DHCP status of IPv4 and IPv6 Enable 192 168 1 100 199 DHCPv4 server status on or off DHCP IP range Enable Stateless DHCPv6 server status...

Page 33: ...xperiencing video lags etc To reduce high CPU consumption by resetting the device power off and on an easiest way to regain the service Memory Total Free Cached in Kbyte Display the memory consumption...

Page 34: ...g to Cell ID The ID of base station that the device is connected to Card IMEI The unique identification number that is used to identify the 3G 4G LTE module Card IMSI The international mobile subscrib...

Page 35: ...Device Configuration Status GPS Status 30 BEC MX 230 M1 User Manual GPS Status In GPS status you can check the UTC time position of the router...

Page 36: ...ay the total number of frames transmitted till the latest second since system is up Transmit Total Bytes Display the total number of bytes transmitted until the latest second since system is up Receiv...

Page 37: ...he number of error packets on this port Receive Statistics Receive Frames Display the number of frames received until the latest second Receive Multicast Frames Display the number of multicast frames...

Page 38: ...Frames Display the number of error packets on this port Receive Statistics Receive Frames Display the number of frames received until the latest second Receive Multicast Frames Display the number of...

Page 39: ...e MAC of the connected device Expire Time The total remaining interval since the IP assignment to the PC ARP Table ARP Address Resolution Protocol table displays a mapping IP address with a PC s MAC a...

Page 40: ...s of your device The Quick Start Wizard is a helpful guide for the first time users to the device For detailed instructions on configuring WAN settings see refer to the Interface Setup section Click N...

Page 41: ...LTE Input all relevant 3G 4G LTE parameters from your cellular provider Click Next to continue 3 2 2 If selected EWAN LAN1 Static IP or PPPoE static IP address or PPPoE account information provided by...

Page 42: ...Device Configuration Quick Start 37 BEC MX 230 M1 User Manual Go back to the Status Device Info to view the status...

Page 43: ...under Interface Setup Internet LAN and Loopback Internet 4G LTE WAN Interface List all available WAN interfaces In this section you have selected to use 4G LTE Status Choose Activated to enable the 4G...

Page 44: ...tistics on data usage and this info will get updated and saved to the internal memory ROM in every hour Once the feature is turned on you can see the amount of data used and how many days left before...

Page 45: ...nges at different periods to ensure that an intruder has not replaced the client Username Password Enter the username and password provided by your service provider The username and password are case...

Page 46: ...M1 User Manual EWAN LAN 1 Status Select to enable activate or disable deactivated the service IPv4 IPv6 IP Version Choose IPv4 IPv4 IPv6 IPv6 based on your environment If you don t know which one to...

Page 47: ...the frame belongs Enter the VLAN ID identification tagged 0 4095 PPPoE If selected PPPoE as WAN Connection Type otherwise skip this part Username Enter the user name provided by your ISP Password Ente...

Page 48: ...ther such as 255 255 255 0 Type the subnet mask assigned to you by your ISP if given Gateway Enter the specific gateway IP address you get from ISP NAT Enable to allow MX 230 M1 to assign private netw...

Page 49: ...Address Type the WAN IPv6 address from your ISP Obtain IPv6 DNS Choose if you want to obtain DNS automatically Primary Secondary if you choose Disable in the Obtain IPv6 DNS field please type the exac...

Page 50: ...imal notation for example 192 168 1 254 factory default IP Subnet Mask The default is 255 255 255 0 User can change it to other such as 255 255 255 128 Alias IP Address This is for local networks virt...

Page 51: ...to be set Start IP This field specifies the first of the contiguous addresses in the IP address pool IP Pool Count This field specifies the count of the IP address pool Lease Time The current lease ti...

Page 52: ...nd Stateful Stateless auto configuration requires no manual configuration of hosts minimal if any configuration of routers and no additional servers The stateless mechanism allows a host to generate i...

Page 53: ...m DHCPv6 server Start interface ID enter the start interface ID The IPv6 address composed of two parts thus the prefix and the interface ID Interface is like the Host ID compared to IPv4 End interface...

Page 54: ...ter and is highly robust and always up The loopback interface has its own IP and subnet mask often used for router management as Telnet management IP and involved in BGP as BGP Update Source and OSPF...

Page 55: ...al Dual WAN Dual WAN is a feature to have two independent Internet connection connected concurrently offers a reliable Internet connectivity and maximize bandwidth utilization for critical application...

Page 56: ...d to the Internet By Signal Strength Enable and initiate automatic backup WAN to connect to the Internet at all time until the RSRP RSSI of primary WAN is greater than the Minimum RSRP RSSI Minimum RS...

Page 57: ...gateway of the WAN Host Internal system will wait for responses to the pings from a fixed IP address 2 Probe by Signal Strength Enable to measure the LTE signal strength Minimum RSRP RSSI Set a minimu...

Page 58: ...o detect WAN connectivity automatically Connectivity Decision Probe Cycle Set a number of times and time in seconds to determine when to turn off the Load Balancing service Example Disable Load Balanc...

Page 59: ...ic based on Session Mechanism or IP Hash Mechanism Base on Session Mechanism Balance by Session Round Robin Automatically assign requests traffics to each WAN interface based on real time WAN traffic...

Page 60: ...ddress Enter the local network known as source IP address of the origin of a traffic packet 0 0 0 0 means any IP address in the network Subnet Mask Enter the subnet of the source network Port Number E...

Page 61: ...Device Configuration Dual WAN Protocol Binding 56 BEC MX 230 M1 User Manual The only time it would go through WAN2 interface is when WAN1 has no Internet connection...

Page 62: ...Translation the router acts as a natural Internet firewall since all PCs on your LAN use private IP addresses that cannot be directly accessed from the Internet Firewall To automatically detect and b...

Page 63: ...ute uses Metric It represents the cost of transmission for routing purposes The number need not be precise but it must be between 1 and 15 Interface Media channel selected to append the route Edit Edi...

Page 64: ...ncoming communications NAT Status Enabled Disabled if WAN connection is in BRIDGE mode ALG VPN Passthrough VPN pass through is a feature of routers which allows VPN client on a private network to esta...

Page 65: ...mmunicate with internal LAN devices via a specific WAN interface DMZ Enabled Activate the DMZ function Disabled Deactivate the DMZ function DMZ Host IP Address Give a static IP address to the DMZ Host...

Page 66: ...network Depending on the requested service TCP UDP port number the device redirects the external service request to the appropriate server within the LAN network Virtual Server for Indicate the relat...

Page 67: ...users will be able to connect to PCs on your network For this reason you are advised to use specific Virtual Server entries just for the ports your application requires instead of using DMZ As doing...

Page 68: ...ep 2 Login to the Gateway and go to Configuration Advanced Setup NAT Virtual Server FTP server uses TCP protocol with port 21 Enter 21 to Start and End Port Number The MX 230 M1 will accept port 21 re...

Page 69: ...red item in the range 1 255 decimal A master or backup router running the VRRP protocol may participate in one VRID instance Priority Specifies the sending VRRP router s priority for the virtual route...

Page 70: ...in names meaningful to humans into the numerical identifiers associated with networking equipment for the purpose of locating and addressing these devices worldwide An often used analogy to explain th...

Page 71: ...cal network to the outside Upstream You can assign the priority for the application or you can limit the rate of the application Eg you have a FTP server inside the local network and you want to have...

Page 72: ...et the priority given to each policy application Specify the priority for the use of bandwidth You can specify which application can have higher priority to acquire the bandwidth Its default setting i...

Page 73: ...mple Network Time Protocol SNTP to get the current time from an SNTP server from the Internet Time Index The rule indicator 0 15 for identifying each timeslot Name User defined identification for each...

Page 74: ...for sending emails Username Enter the username of your email account to be used by the SMTP server Password Enter the password of your email account Sender s Email Enter your email address SSL TLS Che...

Page 75: ...Client Telnet Server SSH Server Disable Disable the serial port RS 232 Modbus TCP Modbus is a master slave communication uses IP over Ethernet to carry data between devices machines Port Generally use...

Page 76: ...ther than port 782 if needed Empty Serial Buffer When TCP Connection is Established When TCP link connection is established serial buffer will get deleted Enable to empty the buffer after TCP connecti...

Page 77: ...way to keep packets in tract Inter character Time Gap Default time is in 1000ms After time has reached serial data will be transmitted Time range from 1 30000ms Character Delimiter Default characters...

Page 78: ...er Manual SSH Server Port Default use 782 tcp udp for SSH Server Specify a tcp udp port other than port 782 if needed Port 22 is being reserved don t use this port Note MX 230 M1 uses port 22 as defau...

Page 79: ...port other than port 80 e g port 8080 HTTPS Port Similar to HTTP which is an unencrypted communication using port 80 HTTPS is encrypted by SSL using port 443 instead HTTPS Server Certificate Index HTT...

Page 80: ...g Set requests from the management station Trap Manager IP Enter the IP of the server receiving the trap message when some exception occurs sent by this SNMP agent System Name Location Contact String...

Page 81: ...evice Configuration Access Management SNMP 76 BEC MX 230 M1 User Manual Privacy Protocol Select the privacy mode DES and AES Privacy Key Set the privacy key 8 31 characters Click Save to apply setting...

Page 82: ...the Syslog to collect system event information to a remote log server Remote System Log Select Activated to enable this feature Server IP Address Assign the remote log server IP address Server UDP Por...

Page 83: ...the user s Operating System and the relevant application must support UPnP in addition to the router UPnP Select this checkbox to activate UPnP Be aware that anyone could use an UPnP application to op...

Page 84: ...e users can register different WAN interfaces with different DNS Providers If you do not have a DDNS account please choose a DDNS Service Provider from the list then go to their website to create an a...

Page 85: ...Example How to register a DDNS account If you do not have an account with Dynamic DNS please go to www dyndns org to register an account first User test1 register a Dynamic Domain Names in DDNS provi...

Page 86: ...ion available Rule Index The numeric rule indicator Active Yes to activate the rule Secure IP Address The default 0 0 0 0 allows any client to use this service to manage the MX 230 M1 Type an IP addre...

Page 87: ...Device Configuration Access Management Access Control 82 BEC MX 230 M1 User Manual Default Rule 2 Index 2 an ACL rule to open Ping to WAN side...

Page 88: ...le the rule Action This is how to deal with the packets matching the rule Allow please select White List or block selecting Black List Interface Select to determine which interface the rule will be ap...

Page 89: ...Port Number This is the Port that defines the application E g HTTP is port 80 DSCP DSCP Differentiated Services Code Point it is recommended that this option be configured by an advanced user or keep...

Page 90: ...MAC Filter 85 BEC MX 230 M1 User Manual ICMP or ICMPv6 MAC Source MAC Address show the MAC address of the rule applied Time Schedule Select a TimeSlot to activate the rule Go to Time Schedule to conf...

Page 91: ...o prohibit access to www yahoo com please first press Activated in URL Filter field and also Yes in Individual Active field if some time you want to allow access to this URL you simply select No in in...

Page 92: ...anagement functions within an integrated framework In the course of the booming broadband market the number of different internet access possibilities grew as well e g modems routers gateways set top...

Page 93: ...to authorize the router to send an Inform message to the ACS automatically Interval s Specify the inform interval time sec which CPE used to periodically send inform message to automatically connect...

Page 94: ...ecurity and control the contents for children at home To activate this feature please log on to www opendns com to get an OpenDNS account first Parent Control Provider Hosted by www opendns com Parent...

Page 95: ...time BECentral Management Activate to enable the feature BECentral Management URL Access path to the BECentral BECentral Management Port Port listened by the BECentral Organization ID Customer ID By B...

Page 96: ...e GUI Total of 8 accounts can be created to grant access to manage the MX 230 M1 via the web page Administrator Account admin admin is the root default account username and password NOTE This username...

Page 97: ...Username Create account s user name for GUI management New Password Password for the user account Confirm Password Re enter the password Web GUI Permission Guest Account Enable to create this new gue...

Page 98: ...ting Index The numeric account indicator The maximum entry is up to 2 Certificate Name Description of the certificate PKCS12 Every certificate is accompanied by a private key Upload both files if PKCS...

Page 99: ...BEC MX 230 M1 User Manual Trusted CA Listing Index The numeric account indicator The maximum entry is up to 2 CA Name Description of the CA CA Certificate File Browse to locate the target certificate...

Page 100: ...your network then choose your local time zone After a successful connection to the Internet MX 230 M1 will retrieve the correct local time from the SNTP server this is specified PC s Clock To synchro...

Page 101: ...e device with the current settings automatically when finishing upgrading Factory Default Settings Restart the device with factory default settings automatically when finishing upgrading File Type in...

Page 102: ...the router using the factory default settings for example after a firmware upgrade or if you have saved an incorrect configuration select Factory Default Settings to restore to factory default settin...

Page 103: ...MX 230 M1 to ensure proper operation and best performance This reboot will only reboot with current configuration settings and not overwrite any existing settings Click Save to apply settings Example...

Page 104: ...ity of the physical layer and protocol layer for both LAN and WAN sides 4G LTE or EWAN LAN1 Ping other IP Address Click Yes if you wish to ping other IP address rather than google com Click START to b...

Page 105: ...Yes enter the IP address or domain then Start Trace Route IP Address or Domain Set the destination host IP domain name to be traced Max TTL value Set the max Time to live TTL value Shown as we trace...

Page 106: ...Device Configuration Maintenance Diagnostic Test 101 BEC MX 230 M1 User Manual Result in Uplink Downlink Click Back to go back to the Diagnostic Tool...

Page 107: ...Please contact your service provider or BEC for technical support You have forgotten your login username or password Try the default username admin and password admin If this fails you can restore yo...

Page 108: ...following step by step guide 1 Power the router off 2 Press reset button and power on the router once the Power lights Red keeping press reset button over 6 seconds 3 Internet LED flashes Green router...

Page 109: ...ou come across any problems please contact the dealer from where you have purchased the product Contact BEC http www bectechnologies net MAC OS is a registered Trademark of Apple Computer Inc Windows...

Page 110: ...etween the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for...

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