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Beam Terra 800, Installation And User Manual

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BEAM Terra 800 - Installation & User Manual

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Terra 800

Installation and User Manual

Product name:  Terra 800

Manual revision:  01 

Part Number:   USRMAN006701

Release date:   May 2011

BEAM Communications Pty Ltd

8 Anzed Court, Mulgrave,

Victoria, 3170, AUSTRALIA

Information furnished by BEAM Communications Pty Ltd (BEAM) is believed to be 

accurate and reliable. However, no responsibility is assumed by BEAM for its use, or for any 

infringement of patents or other rights of third parties, which may result from its use. No 

license is granted by implication or otherwise under any patent or patent rights of BEAM. 

BEAM reserves the right to change specifications at any time without notice.

Copyright © 2011 BEAM Communications Pty Ltd. All rights reserved

Inmarsat Notification

Sections on page 30 to page 55 and page 64 
are reproduced with permission from Inmarsat 
Global Limited and are copyright of Inmarsat 
Global Limited 2011. All rights are reserved 
by Inmarsat Global Limited and no further 
reproduction is permitted without permission.  
 
While the information in this user guide has been 
prepared in good faith, no representation or 
warranty, express or implied, is made or given as to 
the adequacy, accuracy, reliability or completeness 
of such information. In relation to sections 
reproduced with permission from Inmarsat Global 
Limited,  Inmarsat Global Limited nor any group 
company or their respective officers, employees 
or agents shall have any responsibility or liability 
to any person resulting from the use of the 
information in this user guide. 
 
INMARSAT is a registered trademark of the 
International Mobile Satellite Organisation; the 
Inmarsat LOGO is a registered trademark of 
Inmarsat (IP) Company Limited. Both trademarks 
are licensed to Inmarsat Global Limited.

Summary of Contents for Terra 800

Page 1: ...Terra 800 User Manual ...

Page 2: ......

Page 3: ...0 to page 55 and page 64 are reproduced with permission from Inmarsat Global Limited and are copyright of Inmarsat Global Limited 2011 All rights are reserved by Inmarsat Global Limited and no further reproduction is permitted without permission While the information in this user guide has been prepared in good faith no representation or warranty express or implied is made or given as to the adequ...

Page 4: ...AM specializes in Voice Data Tracking and customized solutions BEAM develops innovative products and services to meet market demands and niche applications BEAM sleadingedgeproductsaredeployedinawiderangeofverticalmarkets includingMaritime Transport Government Defence Mining Construction Forestry EmergencyServices ReliefAid TelemetryandRuralTelephony Supported by a dedicated team of professionals ...

Page 5: ...ipment Overview 13 Installation Guidelines 14 Routing Cables for vehicle installations Guidelines for Electrical Connections Installation Procedure 15 Installing the Terra 800 Operation 28 Registration Placing Voice Calls RJ11 POTS Phone Use Getting Started 30 Using your Terra 800 32 Phonebook contacts organiser 46 Personalised setting 50 Security 54 Types of Tones on RJ11 POTS Terra 800 Main Dial...

Page 6: ... port RJ9 4P4C connector for the privacy handset POTS Plain Old Telephone Service GPS Global Positioning System GSPS Inmarsat s Global Satellite Phone Service PABX Private Analogue Branch Exchange IO Input Output Port These notes will appear throughout this manual and should be taken into consideration Warning or Caution This symbol and associated text indicate a warning note providing information...

Page 7: ...ories are available for your Terra 800 Passive Antennas Accessories Antenna Cable Kits for Passive Antennas ISD936 IsatDock Terra10m cable kit Passive ISD937 IsatDock Terra 20m cable kit Passive ISD939 IsatDock Terra 30m cable kit Passive ISD940 IsatDock Terra 40m cable kit Passive ISD941 IsatDock Terra 50m cable kit Passive See your service provider for pricing and availability of these quality B...

Page 8: ...nside If a DC power supply is to be used its output must comply with the Safety Extra Low Voltage SELV requirements of IEC60950 Allconnectorsmustonlybeconnectedtoequipment portswhichcomplywiththeSafetyExtraLow Voltage SELV requirementsofIEC60950 POTENTIALLY EXPLOSIVE ATMOSPHERES Obey all signs and instructions Sparks may occur during cable installation and could cause an explosion or fire resultin...

Page 9: ...necessary and expose that person to RF energy in excess of that established by the FCC RF Exposure Guidelines As a precaution please maintain the maximum body distance possible from the antenna during call transmission Safety Transceiver Terra 800 Your Terra 800 is a low power radio transmitter and receiver When it is ON it receives and also sends out radio frequency RF signals The Terra 800 has a...

Page 10: ...off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device has b...

Page 11: ...F signals However certain equipment may not be shielded against the RF signals from the Terra 800 Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of 15cm be maintained between a wireless phone s antenna and a pacemaker to avoid potential interference with the pacemaker These recommendations are consistent with the independent research by and recommenda...

Page 12: ...s standard cordless corded telephones 5 REN The RJ11 POTS Phone can be run 600m 2000 ft from unit Easily integrated to PABX system Ring busy dial tones Superior voice quality In Built Speakerphone In built speaker and microphone Bluetooth Installation Supports 10 32V DC power input Flexible installation via wall or desk mounting options Supplied with 110 240V AC DC Plug pack Quality Professional i...

Page 13: ... Card Port full size rapid user 9 Function Keypad 10 Mini USB Port 11 Rear SIM Card Port 12 Wall Mounting Hooks 13 TNC Male ISAT Connector 14 SMA Male GPS Connector 15 Tilt Feet 16 Back Panel Connectors a RJ9 Privacy Handset b RJ11 POTS interface c Auxiliary Device Port d DC power and accessory input e Ring Alert Audio System Mute 1 2 3 4 11 6 7 16 15 8 9 10 5 13 14 12 16 a b e c d FRONT VIEW REAR...

Page 14: ...scompleted Routing Cables Route cables so they are protected from pinching sharp edges and crushing Use grommets wherever a cable must pass through a hole in a metal panel Keep all in line connectors accessible For an extra clean installation a hole may be driven through the surface directly behind the docking station Guidelines for Electrical Connections The system is designed to operate 10 to 32...

Page 15: ... GPS antenna cables These purpose built cables are approved by BEAM to manage the power requirements for the antenna system The full list of approved cables can be found at www beamcommunications com terra800 1 Refer to the antenna installation guide for antenna mounting and location requirements 2 Run the antenna cables from the Terra 800 to the antenna 3 Connect the antenna cable labelled GPS to...

Page 16: ...ion OnlyBEAMapprovedantennacablesshouldbeused betweentheTerra800andtheantenna WARNING DO NOT pull with force on the cables from the rear of the Terra 800 Please install strain relief clamping for the antenna cables where required Correct installation of the antenna system is a vital part of the Terra 800 system to ensure reliable functionality and drop free calls WARNING Changes or modifications n...

Page 17: ...lled the SIM card for you follow these steps to install 1 Disconnect power from the terminal Failure to turn OFF may result in corruption of your SIM card memory 2 The Rear SIM is accessed from the rear of the terminal Undo the screw and remove the cover 5 Gently insert the SIM card into the tray slots making sure that the golden contacts are facing downwards 6 Lower the tray and slide the tray gu...

Page 18: ... own or in addition to the primary port 1 Insert the SIM with gold contacts facing down 2 Close the SIM door and ensure that it clicks shut This indicates the water resistant seal has been engaged 3 The SIM will automatically register on the SIM service of the Side SIM NOTE Gold contacts on SIM must be facing downwards NOTE The Side SIM Port only accepts full size sim If required you can refit you...

Page 19: ...ot slide up off the mounting bracket 4 Replace the mounting cup 3b Desk Mounting Orientation The Terra 800 supports a desk mount configuration The unit supports both a flat and raised orientation on the desk Inclined desk installation 1 Behind the terminal are two retractable feet 2 Flip the feet out if required to give elevation from a desk Flat desk installation 1 Stick the two rubber feet onto ...

Page 20: ...ts 1 Springless Cup for Normal light use Desk mounted cradle position The springless cup is shown fitted to theTerra 800 with the mounting clip in a flush position Wall mounted cradle position The mounting clip can be slid out and reversed revealing a protruding edge that the Privacy handset rests upon For a wall mounted terminal this retains the privacy handset while allowing the handset to be ea...

Page 21: ...e mounting cup This is achieved by using the spring mounting cup To remove the handset from the cup the phone is lifted up against the pressure of the spring until it clears the lower protruding edge and can be removed from the Terra 800 5 Rear Connector Bay For theTerra 800 the external cable interfaces are at the rear of theTerminal The cover panel creates the IP rating for the electrical interf...

Page 22: ...00m 2000 of cabling to the Terra 800 B 7 Auxiliary Port Optional The auxiliary port provides filtered power and RS232 and RS485 connection for custom applications future use C 8 Ring alert Audio System Mute Wire 1 Red Ring Alert Wire 2 Black Audio System Mute E During the ring burst signals of an incoming call the ringer output connects to ground open collector output This 0V can be used to activa...

Page 23: ...d in Falcon If a call is in progress while this occurs the Terra 800 will stay on for 20 minutes after the call is terminated Please follow the steps below to connect the DC power cable to the battery power and the Terra 800 1 Route the wire end of the DC power cable to the connection point 2 Connect the BLACK wire to the negative terminal of the battery 3 Connect the RED wire to the positive term...

Page 24: ...s Path B directs cables out the base of theTerra 800 while path C results in cables exiting to the side Optional through wall Right angled adaptors can be fitted to the antenna connectors to allow routing of cables through a wall A clean installation free of any visible cabling can be achieved by running the interface cables from the connector bay along path A and through the same holes SMA Adapto...

Page 25: ...e Terra 800 has an Ingress Protection IP rating of 54 When installing the Terra 800 it is important that the following steps are taken to ensure the protection is maintained 1 TherearcoveroftheTerra 800 mustbe screweddownwithallsixscrewstoensurethe waterproofsealisachieved indicatedby a 2 Careshouldbetakenwhenplacingthecables intherespectivecableguidesasanydamage tothesealingfoam indicatedby b wil...

Page 26: ... is contained in the Falcon software download If required separately the USB driver can be downloaded from www beamcommunications com falcon NOTE MACOSisnotsupportedbythissoftware Configuration using Falcon Falcon can be downloaded from www beamcommunications com falcon Follow the instructions in the downloaded application to install Once complete connect your PC to the USB port of the terminal an...

Page 27: ... terminal to acquire lock and registration The terminal has now loaded a default PIN of 8888 into the SIM TheTerra 800 terminal has also DISABLED the SIM PIN requirement on powering up of the terminal NOTE If you require to change the SIM PIN from the default PIN please use Falcon NOTE Refer to page 55 for more information on security features controlled by the SIM card Alternatively the SIM PIN c...

Page 28: ... on hook 2 Dial using the full Inmarsat dialing sequence eg 00 country code and telephone number on the keypad Press the GREEN key on the Terra 800 keypad to start the connection 3 A message on the display will indicate the call is progressing 4 Once the call is connected the STATUS LED will flash to indicate a call is in progress 5 To terminate the call Press the RED key on the Terra 800 keypad o...

Page 29: ... GREEN to indicate the RJ11 POTS is in use 2 Dial using the full country codes on the RJ11 POTS telephone keypad 3 Once the call is connected the POTS Status LED will flash to indicate a call is in progress 4 Place the RJ11 POTS phone handset ON HOOK to terminate the call Mobile Terminating 1 The RJ11 POTS phone will sound its ringer 2 Lift the RJ11 POTS phone handset OFF HOOK to answer the call N...

Page 30: ...anguage Display Prepay Bluetooth About Reset settings Phonebook SIM contacts FND list My phone number Service provider Emergency numbers Voicemail number Groups Profiles GPS Position Extras General Silent Loud GPS location Organiser Date and time World clock Calculator Call Log Network Connectivity Alarm Missed calls Received calls Dialled calls Call duration Satellite search Advanced options Netw...

Page 31: ...p on the main screen if you have missed a call or have new messages or voicemails waiting To access Info at other times press the centre selection key When Info is open use the navigation keys to highlight the information you wish to access and press the centre selection key to open NOTE If you see the message Insert SIM you must insert a SIM card to use your terminal You will also be prompted to ...

Page 32: ...to enter a PIN enter the PIN code The PIN is originally set by your service provider which you can reset See Setting up SIM PIN code on page55 for more information Searching satellite will appear on the screen The top left of the screen will display Inmarsat when your terminal is connected to the satellite The signal bars indicate the signal strength At least two signal bars are required to make a...

Page 33: ...a number Press the green key select from the list of previously dialled numbers using the navigation keys and press the green key to start the call Your terminal stores 30 dialled numbers Alternatively select Menu Call log Dialled calls select the person you wish to call and press the green key Re dialling automatically To switch Auto re dial on or off select Menu Settings Call settings Auto re di...

Page 34: ...cipant is connected call the second participant by selecting Options Contacts Phonebook select the second participant s name and press the green key When the second participant is connected select Options Conference You are now in a three way conference call Repeat for more participants To end a conference call select End or press the red key To answer a new inbound call press the green key or sel...

Page 35: ...eypad for a few seconds and your terminal will automatically connect you to your Inmarsat voicemail Alternatively you can dial the short code 570 followed by the green key or the full international number 00 870 772 001 899 or 870 772 001 899 and the green key Follow the spoken instructions The default language for voicemail is English but your service provider may have enabled your voicemail in y...

Page 36: ... speed dial Highlight a speed dial slot marked Unassigned press the centre selection key to assign the phone number to that speed dial slot To remove speed dial follow the instructions above and select Remove speed dial To speed dial hold down the appropriate number of the keypad for a few seconds and the Terminal will automatically dial the number Setting any key answer Select Menu Settings Call ...

Page 37: ...calls bars all outgoing calls International calls bars all outgoing calls International except to home bars all outgoing calls except to other Inmarsat numbers Incoming calls bars all incoming calls Incoming outside home bars all incoming calls except from other Inmarsat numbers If you are using a SIM card with local country numbering the call barring is as described by the menu The first time you...

Page 38: ...t Options and select Check status NOTE Fixed number dialling Call barring and Call divert does not prevent emergency calling Call barring and Call divert cannot be active at the same time Fixed number dialling FND When Fixed number dialling is activated the user is limited to dialling or texting only numbers stored in the FND list The default setting is off Call Processing on RJ11 POTS Phone Call ...

Page 39: ... to a certain prefix as well as individual phone numbers To limit outbound calls or text messages to a specific country or range of corporate numbers create an FND list entry with the international prefix and local prefix you Using fixed number dialling Select Menu Contacts FND list and the contact Select Call or Send message from Options To send email messages when fixed number dialling is activa...

Page 40: ...aced in Outbox for example when your terminal is not connected to the network If sent messages will be stored in Sent If unsent messages will be stored in Drafts Drafts when a message is written but not ready or able to be sent the message is saved here Sent to store the last 20 messages sent If you want your sent messages to be saved select Menu Messaging Options Settings Text msg settings Saving...

Page 41: ...e the left and right navigation keys to move between Phonebook and SIM contacts If the recipient s details are not stored use the up navigation key to move the cursor to the To line Enter the recipient s full international number If you make a mistake use the left and right navigation keys to move the cursor and Clear to delete a number When you have finished adding recipients select Options Send ...

Page 42: ...enu Messaging New message Email message Compose your message Recipients can be added from stored contacts by selecting Options Add recipient Only entries containing an email address will be displayed To send your message to an email address which is not stored use the up navigation key to move the cursor into the To field and type the address For symbols such as the sign press the key and then use...

Page 43: ...Call the contact Send a Text message to the contact Remove from group to remove the contact from this group View group list to view the members of each group Assign group ringtone to give all members of this group the same ringtone so that you will be able to recognise when a member of the group is calling you To send a text message to the whole group select Menu Messaging New message Text message...

Page 44: ... sent ie up to 10 concatenations With original text Without original text The sender s original message is included excluded as part of any reply that you compose The default setting is Without original text Set defaults This resets all message settings Entering your service centre number It is unlikely that you would need to enter or change your service centre number unless advised to do so by yo...

Page 45: ...een instructions Making a balance enquiry From the main screen enter your balance enquiry code 106 and press the green key Your current balance and expiry date will be shown on the screen Redeeming a prepay voucher From the main screen enter the top up code 101 VoucherNumber eg 101 1234567890123456 and press the green key Your new balance and expiry date will be shown on the screen Due to licensin...

Page 46: ...key and when prompted to save changes select No Alternatively select Options Save No See Entering text on page 40 for more information Calling a contact Highlight the contact s name and press the green key If there is more than one number stored for that contact eg office and mobile select one of them using the centre selection key Texting or emailing a contact Highlight the contact s name select ...

Page 47: ...d save the new contact by pressing the centre selection key followed by Yes Managing contacts on your SIM card Contacts can be stored on your SIM card as well as in Phonebook Storing contacts on your SIM card allows you to move contacts from one terminal to another Storing contacts on both the SIM card and the phonebook allows you to back up your contacts To view the contacts on your SIM card sele...

Page 48: ...details are presented like any other entry in the phonebook To save Business card details select Options Create new or Update existing Business card details are saved to your phonebook Once the details have been saved the original message is deleted from your Inbox Your phone number On the Terra 800 main screen open Info by pressing the centre selection key and selecting My phone number Your phone...

Page 49: ...e navigation keys to move between days and months To view a week at a time instead of a month select Options Week view If you would like to view a date that is not displayed in the month or week views select Options Go to date enter the date and select OK Creating an entry in your organiser Select Menu Extras Organiser Highlight the relevant day using the navigation keys or Options Go to date and ...

Page 50: ...f the active profile will be respected Highlight the desired contact entry in your Phonebook or SIM contacts and press the centre selection key or select Options Open Highlight the relevant contact detail and select Options Assign ringtone From the list of available ringtones highlight your preference and press Select The name of the ringtone will be displayed under the contact detail specified To...

Page 51: ...nal Predictive text to set the text editing mode for composing messages Setting Terminal language The first time the terminal is powered ON you will be prompted to select the display language You can change this at any time Select Menu Settings Language Phone language highlight the desired language and press the left or centre selection keys If you do not understand your terminal s current languag...

Page 52: ...reen backlights after the last keystroke Lighting the function keypad When out of a call press UP and Down buttons simultaneously for one second to enter the LED brightness change mode All LED s will change to WHITE and a single beep will sound when entering brightness change mode Press UP and DOWN arrows to vary intensity Mode will automatically exit 5 seconds after the last button press A short ...

Page 53: ... call Select Menu Settings Security select Automatic keypad lock and then select the duration before the keypad is locked Deactivate the automatic keypad lock using the same menu To lock the keypad ensure the main screen is displayed press the centre selection key followed by the key within 3 seconds The keypad locked icon is displayed on the status bar To unlock the keypad press the centre select...

Page 54: ...ict functions available to their employees by activating the admin code and issuing a user code Security features controlled by the network When enabled the advanced call feature Call barring is protected by a code The default setting is off See Call barring on page 37 for more information SECURITY FEATURES CONTROLLED BY ACTION DEFAULT SETTINGS DEFAULT CODE CODE LENGTH THE TERMINAL KEYPAD LOCK Onl...

Page 55: ... code so that a third party can use the terminal but not have access to the restricted features See Reset all settings on page 53 for more information Setting up the admin code Select Menu Settings Security and select Admin code You will be prompted for the current code The default setting is 123456 When this is accepted you will be prompted to enter your new code and then confirm it The code must...

Page 56: ...nect Unavailable Tone Beeping tone engaged TR800 is not registered or no signal Calls cannot be made SIM PIN Required Alternating low and lower tones 1 sec intervals A SIM PIN is required to be entered SIM PUK Required Alternating low and lower tones 2 sec intervals A PUK code is required to be entered Terminal off hook Fast ascending tone repeating Terminal has been left offhook for 15 seconds an...

Page 57: ...ork Status bar Screen Local time Navigation keys Centre selection key Right selection key Green key Left selection key Red key Product name Contacts Info Menu Terra 800 Inmarsat 05 56 Keypad locked Alarm set Call divert on Unread message USB connection New voicemail Missed call Bluetooth on ...

Page 58: ...sed decreased ring tone volume Brightness dual button simultaneous press 1 second Out of Call Enter LED brightness change mode Press UP and DOWN arrows to vary intensity Mode will automatically exit after 5 seconds after the last button press All LED s will change to WHITE and a single beep will sound when entering brightness change mode A short double beep will sound when exiting change mode Spea...

Page 59: ...in progress Call in progress OR USB Bridge Mode ALTERNATING Red Yellow Short circuit on SAT antenna input Red Green Short circuit on GPS antenna input Red Yellow Green Internal communications error Special Modes of Operation Firmware Upgrade Mode In firmware upgrade mode all LED s will flash RED Transceiver USB Bridge Mode In this mode all LED s will flash GREEN STATUS LED 1 Status LED FEATURE BUT...

Page 60: ...from other electronic devices This problem is more evident when numerous antennas and broadcasting devices are located within close proximity to each other Symptoms of RF Interference Symptoms of RF interference often resemble those that arise when an antenna is being operated with an obstructed view of the sky Some of these symptoms include erratic or no signal strength indication dropped calls o...

Page 61: ...e 10 32V DC 4 way microFit AC DC adaptor or DC lead Privacy Handset Port RJ9 connector Configuration Data USB Mini B Speakerphone In built speaker microphone IO Connector Open collector outputs can be interfaced to 12 or 24VDC with up to 100mA max current sink capability Auxiliary Connector R232Tx Rx EIA 485 Inverting Non inverting Auxiliary Power Out Certifications Inmarsat Type Approval FCC CE C...

Page 62: ...62 Physical Dimensions Terra 800 241mm 185mm 93mm ...

Page 63: ...BEAM Terra 800 Installation User Manual 63 Mounting Dimensions Terra 800 168 5mm 138 0mm 51mm 46 5mm 74 5mm 3 0mm 8 5mm 5 5mm Ø12 5mm Ø5 5mm 22 5mm 53 0mm 80 5mm 216 0mm ...

Page 64: ...soonas possiblesoyourterminaland orSIMcan bebarred 8 HowdoIcontactmyserviceprovider Yourserviceprovidernumberisstoredon yourSIMcard Toviewyourserviceprovider openInfobypressingthecentreselectionkey andselectingServiceprovider 9 How do I know if my Terra 800 is registered on the Inmarsat network The STATUS LED of the docking station will change to GREEN when the Terra 800 is registered and able to ...

Page 65: ...support information on the Terra 800 Visit http www beamcommunications com support inmarsat 14 B party has no audio Privacy Handset must be docked in its cup when not in use Check that MUTE is not ON indicated by turning RED Check the signal strength on the terminal 15 Dropped calls Due to a satellite network when you are in motion the satellite signal may become obstructed such as buildings bridg...

Page 66: ...t such defects developed under normal and proper use 4 This warranty does not extend to goods subjected to liquid or particulate ingress extreme humidity misuse neglect accident or improper installation or to maintenance or repair of products that have been altered or repaired by anyone except BEAM Communications unless otherwise stated in writing 5 The warranty is a return to base warranty and fr...

Page 67: ...67 ...

Page 68: ...m PART USRMAN006701 BEAM Communications 8 Anzed Court Mulgrave Victoria 3170 AUSTRALIA Tel 61 3 8588 4500 Fax 61 3 9560 9055 Web www beamcommunications com Info info beamcommunications com Support support beamcommunications com ...

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