75.5863.04 PHOENIX EX 20210701
Page 7 of 8
TROUBLESHOOTING
Can’t find your answer? Visit www.BEAsensors.com or scan QR code for
Frequently Asked Questions!
Door remains closed. LED
is off.
Sensor power is off.
Check wiring and power supply.
Door does not react as
expected.
Improper output configuration
on sensor.
Check the output configuration
setting on each sensor connected to
the door operator.
Door opens and closes
constantly.
The sensor is disturbed by door
motion or vibrations caused by
door motion.
Ensure sensor is secured properly.
Ensure detection mode is
unidirectional.
Increase tilt angle.
Increase detection filter value.
Reduce field size.
Door opens for no apparent
reason.
It rains and the sensor detects
raindrops or vibrations.
Ensure detection mode is
unidirectional.
Increase detection filter value.
In highly reflective environments,
the sensor detects objects
outside of its detection field.
Change the antenna angle.
Reduce field size.
Increase detection filter value.
Vehicle detection filter is
used, but pedestrians are
still detected.
Chosen value is not optimal for
the given application.
Increase detection filter value.
Decrease sensor angle.
Increase mounting height.
Ensure detection mode is
unidirectional.
LED flashes quickly after
unlocking.
Sensor needs access code to
unlock.
Enter correct access code.
If you forgot the code, cycle the
power to access the sensor without
access code.
Change or delete the access code.
Sensor does not respond to
the remote control.
Batteries in the remote control
are weak or installed improperly.
Check batteries and change if
necessary.