All items can be returned for any reason within 60 days of the receipt and will receive a full refund as long as the
item is returned in its original product packaging and all accessories from its original shipment are included. All
returned items will receive a full refund back to the original payment method. All returned items will not be charged
a re-stocking fee.
All returned items require an RA (Return Authorization) number, which can only be provided by a Best Choice
Products Customer Service Representative when the return request is submitted. Items received without an RA
may not be accepted or may increase your return processing time. Once an item has been received by Best Choice
Products, refunds or replacements will be processed within 5 business days.
All returns must be shipped back to the Best Choice Products Return Center at the customer’s expense. If the
reason for return is a result of an error by Best Choice Products then Best Choice Products will provide a pre-paid
shipping label via email. Boxes for return shipping will not be provided by Best Choice Products, and is the
customer’s responsibility to either use the original shipping boxes or purchase new boxes.
Pictures may be required for some returns to ensure an item is not damaged prior to its return. Items returned are
not considered undamaged until they are received by Best Choice Products and verified as such. All damages to
items are the customer’s responsibility until the item has been received by and acknowledge by Best Choice
Products as undamaged.
CONTACT US; WE’RE HERE 7 DAYS A WEEK TO HELP YOU!
WARNING
Manufacturer and seller expressly disclaim any and all liability for personal injury, property damage or
loss, whether direct, indirect, or incidental, resulting from the incorrect attachment, improper use,
inadequate maintenance, or neglect of this product.
PRODUCT WARRANTY INFORMATION
bestchoiceproducts.com
customerservice@
bestchoiceproducts.com
844.948.8400
LEARN MORE!
CARING FOR YOUR HEATER
• Turn unit off and unplug before any maintenance. Wait at least 15 minutes after unplugging before
cleaning or maintenance.
• Use a vacuum/duster to keep vent area and heater clear of debris and dust.
• Fireplace exterior should be cleaned with a damp cloth or duster.
• Do not use abrasive cleaners or liquids.
WARNINGS REGARDING BATTERIES
• Do not mix alkaline, standard (carbon zinc) and rechargeable (nickel hydride) batteries.
• Do not mix old and new batteries.
• Non-rechargeable batteries should not be charged.
• Rechargeable batteries should be charged under adult supervision only.
• Exhausted batteries should be removed.
• The supply terminals should not be short-circuited.
• Do not put batteries next to or in a heat source (fire, electronic heating device, etc.).
• Do not hit batteries against hard objects.
• Do not submerge batteries in water.
• Batteries should be inserted with the correct polarity.
