Bayer HealthCare CONTOUR PLUS, User Manual

Page: 26 / 35

44
TECHNICAL,
SER
VICE & CARE
45
TECHNICAL,
SER
VICE & CARE
Control test
result is out
of range
(too high or
too low).
Test strip or
control solution
is past the expiry
date or is past
the discard date.
Check all expiry dates and
discard dates. Do not use
expired testing materials.
Test strip is
deteriorated
due to heat or
exposure to
moisture.
Run another control test with
a new test strip and control
solution.
Control solution
is not at room
temperature
or may not be
mixed well.
Gently rock the control bottle
to ensure the control solution is
mixed well.
Incorrect control
solution was
used.
Make sure you are using Bayer’s
C
ONTOUR
® P
LUS
control solution.
Meter could be
damaged.
If result is still out of range,
contact Bayer Diabetes Care
Customer Service at
0860 102 672.
What You
See
What You Should Do
What It
Means
E11 Abnormal result.
Remove the test strip and
retest using a new test strip.
Be sure you wash and dry your
hands well and carefully follow
instructions in this user guide.
Only Bayer’s C
ONTOUR
® P
LUS
test
strip should be used.
(When
you only
see “HI”)
Test result
is above
33,3 mmol/L.
•Wash and dry your hands well
and the test site. Repeat the test
using a new test strip.
•If your result still flashes HI ,
contact your health care
professional as soon as possible.
(When
you only
see “LO”)
Test result
is below
0,6 mmol/L.
Follow medical advice
immediately.
Some
display
segments
do not
appear
when the
meter
initially
turns on.
Possible meter
electronics
failure.
Compare meter display with the
illustration on page 4.
If the display is not correct,
contact Bayer Diabetes
Care Customer Service at
0860 102 672.
Results
are not
displayed
in expected
units of
measure
(mmol/L).
This may affect
the way you see
your results. Contact Bayer Diabetes
Care Customer Service at
0860 102 672.
What You
See
What You Should Do
What It
Means
Err
or Codes and Symbols
Err
or Codes and Symbols
If you do not resolve the problem, contact Bayer
Diabetes Care Customer Service at 0860 102 672. If you do not resolve the problem, contact Bayer
Diabetes Care Customer Service at 0860 102 672.
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