42
TECHNICAL,
SER
VICE & CARE
®
43
TECHNICAL,
SER
VICE & CARE
Need Help? 1-800-348-8100
(available 24 hours a day, 7 days a week)
www.bayercontour.com
Err
or Codes and Symbols
Err
or Codes and Symbols
E3
•The meter is
sensing a used
test strip.
•The wrong
control solution
was used.
•Remove the test strip and retest
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
•If control testing, make sure
to use C
ONTOUR
®
N
EXT
control
solution.
E4
Test strip
not inserted
correctly.
Remove and reinsert the test
strip properly (see page 8).
E5 E9
E6 E12
E8 E13
Potential
software or
hardware issue.
Remove the test strip and retest
using a new test strip. If you
continue to have problems,
contact Bayer Diabetes
Care Customer Service at
1-800-348-8100 (available
24 hours a day, 7 days a week).
E7
Incorrect test
strip.
Remove the test strip and retest
using a new test strip. Make
certain that you are using a
C
ONTOUR
®
N
EXT
test strip from
Bayer.
E10
Invalid date or
time.
This error occurs only in
Communication mode. See
pages 24 - 25 to reset the date or
time. If you continue to see
this error, please contact Bayer
Diabetes Care Customer Service
at 1-800-348-8100 (available
24 hours a day, 7 days a week).
What You
See
What You Should Do
What It
Means
(will
remain on the
display)
Low batteries.
Replace the batteries as soon as
possible.
(will
flash for 10
seconds
and then the
meter will
turn off)
Dead batteries.
Replace the batteries.
The meter is
ready to test.
Proceed with the testing of your
blood.
Not enough
blood sample.
Add more blood within 20
seconds.
E1
Temperature out
of range.
Move to an area that is within
the operating range for the
meter: 41° – 113°F. Let the meter
adjust to this temperature for 20
minutes before performing a test.
E2
The test strip
has not filled
enough for an
accurate test.
Insufficient
blood drop.
Remove the test strip and retest
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
What You
See
What You Should Do
What It
Means
Error Codes and Symbols
83791927_CntrNextEZ_UG_EN_FpBp_v5.indd 42-43
83791927_CntrNextEZ_UG_EN_FpBp_v5.indd 42-43
3/9/12 4:33 PM
3/9/12 4:33 PM
