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© Baxi Heating UK 2012
16.0
Warranty
16.1
Standard Warranty Terms & Conditions
Flat Plate Solar Collectors 10 Years
Evacuated Tubes Collectors 5 Years
Solar Control Station 2 Years
To receive your free warranty please complete the form
supplied with the system within 30 days of installation, or
simply call heateam, the service division of Potterton on 0844
871 1568
Our promise to you
If you experience a fault with your new Solarflo system, we
aim to provide a safe and high quality repair service supported
by our dedicated national network of highly skilled engineers. If
your installer can't resolve the problem for you, we will do
everything we can to get an engineer out to you as quickly as
possible. Nothing in this warranty will affect your statutory
consumer rights.
What you need to do if you experience a problem with your
system.
You should always contact your installer first because the fault
may not be related to the Solarflo installation. If your installer
confirms that the fault is within the Solarflo system itself and
he/she decides they cannot repair it our friendly customer
service team is on hand to help. Simply call our service division
heateam on 0844 8711568 informing the operator that you
are a Solarflo customer. They will be able to provide you with
technical help or assist with booking an engineer visit if
required. Our contact centre is open Monday to Friday 8am -
5pm, excluding Christmas Day and New Years Day.
When calling heateam you must have the following
information to hand: -
Solarflo serial number (Affixed to Solar controller)
Solarflo system model number (Affixed to Solar controller)
Your Postcode and House Number
Your installer name, address details and contact details
Proof of purchase (if you do not have the Solarflo serial
number or model number)
What this warranty covers
1. Free of charge repair or replacement of components found
to be faulty from manufacture.
2. Free of charge replacement of the complete assemblies
provided always that the failure is related to a manufacturing
fault that cannot be repaired or is beyond repair.
3. The warranty runs from the date your product is installed.
What this warranty does not cover
4. Solarflo collectors that are installed damaged or damaged
during installation. If a Solarflo collector is found to be
damaged on delivery then it must not be installed, simply
return it to your supplier for replacement under warranty.
5. Correctly specified solar fluid will protect the installation
down to outside temperatures of -20°C. System failure
resulting from incorrect fluid (thereby resulting in freezing fluid
in the system) is not covered under warranty.
6. The warranty will become invalid if the failure is due to frost
damage (see point 5), transient voltages, lightning strikes or any
act of vandalism or misuse.