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My appliance isn’t working correctly
IMPORTANT: If your appliance appears not to be operating
correctly, then you should disconnect it from your mains supply
and then contact the Customer Care Department on telephone
number (0118) 933 6918.
DO NOT ATTEMPT TO REPAIR THE APPLIANCE YOURSELF.
Please note that if an engineer is asked to attend whilst the product is
under guarantee and finds that the problem is not the result of an
appliance fault, then you may be liable for the cost of the call out
charge.
The appliance must be accessible for the engineer to perform
any necessary repair. If your appliance is installed in such a
way that an engineer is concerned that damage will be caused
to the appliance or your kitchen, then he will not complete a
repair.
This includes situations where appliances have been tiled in,
sealed in with sealant, have wooden obstructions placed in
front of the appliance, like plinths. Or any installation other
than the one specified by the manufacturer has been
completed.
Please refer to the conditions of guarantee that appear on the
warranty card that you receive with the appliance.
IMPORTANT: The manufacturer operates a policy of continuous
improvement and reserves the right to adjust and modify its
products without prior notification.
