15
1300 886 649
Model: AWS1-815 Product Code: 51592 10/2015
www.tempo.org
AUS
Troubleshooting / FAQ’s
Symptom
Solution
Unable to detect
SoundMax
Speakers
Check to make sure that the power cord is properly
seated.
Network issues may be preventing the product from
connecting to your SoundMax system. Try moving the
SoundMax components closer to the modem router.
Check your modem router configuration and make sure
it is not on isolation mode.
Check the firewall as the firewall software on your
modem router may be blocking the ports that
SoundMax uses to operate. First, disable all your
firewalls and try connecting again. If this solves the
problem, you should configure your firewall to work
with the SoundMax controller.
Temporarily remove any other components that are
connected to your network.
When you make a change to your network
configuration, you may need to power cycle the
SoundMax unit by unplugging the power cord and then
plugging it back in and turn it back on.
Troubleshooting Guide
