TROUBLESHOOTING | 45
Problem
Solution
There is no picture/
sound or distorted
picture/sound from
an external device
Ensure that connection to the device is correct and that all cables are fully inserted.
Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
Restart the connected devices by unplugging each device's power cord and then plugging it in again.
If "No Signal" is displayed on the TV, ensure that the correct input source has been selected.
If you are using a 4K playback device, ensure the cable is a High-Speed HDMI cable and adjust Menu > System >
HDMI-EDID setting.
There is no/
distorted/delayed
sound
Ensure the volume is not muted. If it is, press the VOL+ button to restore the sound.
If earphones are connected, unplug them.
Ensure that connection to the external audio device is correct and that all cables are fully inserted.
Ensure correct input source and audio settings have been selected on the external audio device.
Move the TV away from electronic equipment or devices that could cause interference.
If you are using an external audio device via a HDMI cable, ensure that the device supports HDMI-ARC and, if
applicable, the ARC setting is turned On (refer to the connection guide in the user manual of the connected
device). Ensure on the TV, Menu > System > HDMI-CEC > HDMI-ARC setting is turned On.
If you are using an external audio device via an optical cable, check that the Menu > Sound > Digital Output Type
settings is set to "PCM".
Adjust the Menu > System > HDMI-EDID setting.
If the TV sound is not synchronised with the picture, adjust the applicable Menu > Sound > Audio Delay setting.
Summary of Contents for ATV65UHDS-1221
Page 2: ...2 Welcome...
Page 51: ...51 Notes...
