42
1300 886 649
Model: ATV60UHD-0918 Product Code:
63014
09/2018
www.tempo.org
AUS
Troubleshooting
General problems with the TV set
Problem
Solution
No power.
Insert the power plug securely into the power outlet.
No picture.
Ensure that the equipment is connected properly.
• Adjust the antenna or use an external antenna.
• Relocate the unit to near a window.
• Move the TV away from devices that could cause
interference.
• Auto-tune the unit again.
• Try another channel.
Interference.
Electronic equipment near the unit is causing
interference. Relocate the unit or move the equipment.
No sound or
distorted sound.
• Ensure that the equipment is connected properly.
• Ensure that the input setting for the TV is correct.
• Ensure the audio settings are properly set.
• Ensure the volume is not muted. If it is, press the
MUTE button to restore the sound.
• If earphones are connected, unplug them.
• Adjust the volume to a suitable level by pressing
the VOL+ / VOL- button.
• If the picture from an HDMI source is not 4K, set
the menu Menu > System > HDMI UHD setting to
‘Standard’.
Sound is not
synchronised with
the picture
Go into Menu > Sound and gradually adjust the
Audio Delay setting to sync the audio and picture.
No operations can be
performed with the
remote control unit.
• Check the batteries are correctly installed.
• The batteries may be exhausted: replace them.
• Make sure to point the remote control at the
remote control sensor and try it again.
• Make sure to use the remote control at a distance
of no more than 6m from the sensor.
• Remove any obstacles between the remote
control and remote control sensor.
If you experience problems with your TV, check the list below. If you do not
find a solution here, contact the After Sales Support line for advice.
