Troubleshooting
Basler A400k
6-3
DRAFT
6.2
Troubleshooting Charts
The following pages contain several troubleshooting charts which can help you find the cause of
problems that users sometimes encounter. The charts assume that you are familiar with the
camera’s features and settings and with the settings for your frame grabber. If you are not, we
suggest that you review the manuals for your camera and frame grabber before you troubleshoot
a problem.
6.2.1 No Image
Use this chart if you see no image at all when you attempt to capture an image with your frame
grabber (in this situation, you will usually get a message from the frame grabber such as “time-
out”). If you see a poor quality image, a completely black image, or a completely white image, use
the chart in Section
.
Always switch off power to the system before making or breaking any connection.
Replace the
power source
Connect the power source to the camera and
then check the LED on the back of the camera.
Is the LED orange and lit constantly?
Use a voltmeter to check the
power source for the camera.
The output must be 12 VDC ±
1.2 V. Also, make sure that the
power source meets the other
Is the power source OK?
No
A repeated pattern of pulses indicates a
problem with the camera. Refer to
Section
for information about using
the pattern to determine the problem.
No. It is blinking
a repeated pattern of
several pulses.
Replace the
camera
No. It is
always out
or always
green.
Yes
Call Basler Technical Support for
assistance. (The contact numbers appear
after the title page of this manual.)
No. It is
blinking
continuously.
Replace the
power source
Yes
Use a voltmeter to check the power source for the camera.
The output must be 12 VDC ± 1.2 V. Also, make sure that the
power source meets the other specs shown in Section
Is the power source OK?
No
Yes
Summary of Contents for A400K
Page 1: ...Basler A400k USER S MANUAL Document Number DA00062410 Release Date 27 September 2007 ...
Page 4: ......
Page 25: ...Camera Interface Basler A400k 2 9 DRAFT Figure 2 5 A402k Camera Frame Grabber Interface ...
Page 26: ...Camera Interface 2 10 Basler A400k DRAFT Figure 2 6 A403k Camera Frame Grabber Interface ...
Page 27: ...Camera Interface Basler A400k 2 11 DRAFT Figure 2 7 A404k Camera Frame Grabber Interface ...
Page 52: ...Camera Interface 2 36 Basler A400k DRAFT ...
Page 154: ...Configuring the Camera 4 54 Basler A400k DRAFT ...
Page 168: ...Troubleshooting 6 10 Basler A400k DRAFT ...
Page 172: ...Feedback iv Basler A400k DRAFT ...
Page 176: ...Index viii Basler A400k DRAFT ...