Section 6. Contact BASi
Contact Information
For questions about basic operations of this instrument, or in case of equipment failure,
please contact BASi and ask for Culex product support. For instruments that are out of
warranty and not covered under a service plan, a cost estimate for repair will be provided.
Bioanalytical Systems, Inc. (BASi)
2701 Kent Ave
West Lafayette, IN 47906
TEL: (800) 845-4246
FAX: (765) 497-1102
EMAIL: [email protected]
Shipping Damage
Orders are normally shipped prepaid via a ground service and charges include an insurance
fee to cover loss or damage in transit. If you do not wish to pay for shipping insurance,
your order must also include a waiver saying that you take full responsibility for any
damage or loss incurred on the item once it leaves our dock. Claims on insured items
must be made within 30 days of the ship date.
1.
For items shipped with insurance, please contact BASi order entry (800-845-4246 or
765-463-4527) for assistance.
2.
Have the model and serial number of the damaged instrument available
3.
Save the box and all packaging materials that accompanied the item for return ship-
ment to BASi
4.
You will be given a Return Authorization Number (RA#). This number must be placed
on all labels and documents accompanying the returned product.
Limited Warranty
BASi warrants equipment manufactured by the company to be free of defects in material
and workmanship for a period of one year from the date of shipment, except as provided
hereinafter. This assumes normal usage under commonly accepted operating parameters
and excludes consumable products.
BASi agrees either to repair or replace, at its sole option and free of part charges to the
buyer, any parts of such instrumentation which, under proper and normal conditions of use,
prove to be defective within 90 days from the date of shipment. This warranty and remedy
are given expressly and in lieu of all other warranties, expressed or implied, of
merchantability or fitness for a particular purpose and constitutes the only warranty made
by BASi.
BASi neither assumes nor authorizes any person to assume for it any other liability in
connection with the sale, installation, service or use of its instrumentation. BASi shall have
Section 6. Contact BASi
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