Connection FAQs
Having trouble? Here are some FAQs and common missteps we’ve troubleshooted
with other customers.
Q: I am having trouble connecting to the internet. Help!
A: First, we recommend trying out connecting to a mobile hotspot, to see if we can
narrow down the problem. One thing to note,
if you have an Apple device
, the de-
fault SSID (name) of your hotspot will have an apostrophe. You will need to remove
special characters in order to connect.
Q: I have seen both a red exclamation point and a red X on my WiFi symbol. Can you
tell me what each mean?
A: A red exclamation point means the controller WiFi is working, but there is an error
with the selected, WiFi network. A red X means the controller WiFi has a problem. If
you have a red X please press the WiFi symbol and go through the
WiFi Setup
process. If you still have a problem, try to the Reset WiFi option.
Q: I’m not seeing the menus or screens the way they are listed in this manual. What
should I do?
A: Try going updating your firmware (
Con
fi
guration > WiFi > Update Firmware).
Q: Can you explain the 4 Headgrower Network options?
A: Sure, the options are: O
ff
, WiFi, Client, Hub and CIS.
O
ff
:
The controller will not try to connect and send/receive information with the
Headgrower platform.
WiFi:
This option is for a controller that connects to the Headgrower platform directly with
WiFi
and
it does not communicate with other controllers via a Bartlett Instrument Radio
Link. If you only have one Bartlett Instrument ‘Boss controller, this is the option for you. If
you have a classic model or multiple ‘Boss controllers, see the options below.
Client:
This option is for controllers who may not have WiFi access in the house or for any
other reason you do not want them on WiFi. A client will communicate to the Headgrower
platform via a Hub. By selecting this option, it is necessary for you to have one Hub in your
network. It is also necessary that all Client controllers have a RadioLink.
Hub:
This option is for a controller that will be connected to WiFi. We have found that for
many of our clients the best option for a Hub is the WeatherBoss. The Hub will communi-
cate with any Clients con
fi
gured on the same RadioLink ID / PIN combination. It will also
transmit information to and from the Headgrower platform.
CIS:
This option works for you if you have a mix of Classic and ‘Boss controllers and still
want to view data on our desktop application, Headgrower CIS.
