Troubleshooting
If you experience a problem with your G2, please follow the troubleshooting steps below to restore
performance. If further assistance is required, contact Zodiac Customer Service. Please have your serial
number and date of purchase available when you call.
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9
Problem
Solution
Cleaner does not move or moves slowly.
• Confirm that the main drain is closed.
• Use Flow Gauge to verify proper flow. Note: In water
60° F (16° C) or less, it may be necessary to increase
flow to compensate for the reduced flexibility of the
hose and diaphragm.
• Check diaphragm for blockage or wear damage.
• Clean baskets and filter.
• Check for air in system. If water level in pump basket
drops or you see excessive air bubbles in the pump
basket or coming from the return lines, there is air in the
system. Check hose connections, tighten all fittings at
pump and check gasket in pump basket for wear.
Cleaner patterns, does not cover entire pool. • Use Flow Gauge to verify proper flow. Increase flow to
improve climbing. Reduce to move cleaner off the walls.
• Ensure return fittings are directed down. Add a return
diverter if necessary.
• Make sure hose is not kinked or coiled. Lay hose in sun
to straighten, if necessary.
• Verify correct hose weight positioning: about
60” or 1.5 m back from cleaner.
• Confirm proper hose length.
Cleaner gets stuck at steps.
• Use Flow Gauge to verify proper flow.
• Confirm proper hose length. Shorten if necessary.
• Use flow from return jet to guide cleaner.
Cleaner stays on walls or edge of pool.
• Using Flow Gauge as guide, reduce flow to the cleaner.
• Verify correct hose weight positioning: about
60” or 1.5 m back from cleaner.
Cleaner won’t climb walls.
Note: Cleaner may not climb walls in some vinyl pools
or pools with safety ledges.
• Using Flow Gauge as guide, increase flow to cleaner.
• Verify correct hose weight positioning: about
60” or 1.5 m back from cleaner.
