1.2 How to service
How to service
Strategy
The television is to be serviced in the customer’s home.
The static-protective field service kit must always be used when the product is
disassembled or modules are being handled.
The repair involves replacement of the module(s) or LCD panel, which are supplied
in the Back-up suitcase (LCD screen not included).
Exchange modules must be returned for repair at Bang & Olufsen, Module Repair
Department.
Fault description must be made in the Retail Order System, Exchange Module.
BeoVision 10 can be serviced hanging on the wall bracket or on the floor stand.
Service stand can be mounted. Connect the mains cable to the BeoVision, before
mounting the service stand.
Preparations before service
Fault explanation and demonstration
Before troubleshooting is initiated, let the customer demonstrate the fault, if
possible.
Recommended tools for service
B&O ServiceTool MKII
USB 2.0 Flash Drive for DVB-HD software update
Integrated Living – Test DVD
Motorised screw driver incl. different torx bits
BeoVision 10-40 or BeoVision 10-46 product cover
White gloves
Soft lint-free cloth
Summary of Contents for BeoVision 10-40
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