Troubleshooting 37
Troubleshooting
- Check all connection between the tiles.
- Check for newest software release on both the BeoSound Core and the amplifiers. If old software, update the products. The software can be
updated via Bang & Olufsen app. See
- Check if the correct Design ID is in the product, can be read out via the Bang & Olufsen app.
- If Design ID cannot be loaded during first-time setup, check that only one amplifier tiles is master. The Master amplifier tile flash/turns white, and
the Slave amplifier tile flash/turns magenta. If more than one amplifier tile flashes white, change the amplifier to slave.
See
- How to reset the BeoSound Shape amplifier tile.
How to reinstall the setup
- Reset BeoSound Core
- Delete the BeoSound Shape in the Bang & Olufsen app. It is now possible to run the first-time setup again via the Bang & Olufsen app.
Power cycle - Amplifier
If the system has not been playing music for more than 20 minutes, the amplifier enters standby.
If mains is removed and applied again within 60 seconds while the amplifier is in standby, the amplifier might appear ‘dead’ (no light). Solution is
to disconnect from mains for more than 60 seconds
