6 . 0 T R O U B L E S H O O T I N G
Symptom
Possible cause
Remedy
Replace the battery
Faulty remote control
Flat battery
Replace remote control
Replace battery
Re-engage the opener
LED has failed
The opener
does not
work from
the remote
The opener does not
have power
Plug a device of similar
voltage (e.g. a hairdryer)
into the power point and
check it is OK.
The battery in the
remote control is flat
The remote button is
not programmed to
operate the door.
Code in the remote control
button
CODE SET LED is
flashing yet the
opener is not working.
Ensure the correct button
on the transmitter is being
pressed.
One remote
works but
the other/s
do not
The motor is
running but
the door
remains
stationary
The opener is
disengaged
The remote
range varies
or is
restricted
Variations are normal
depending on
conditions e.g.
temperature or
external interference
Make sure you can see the
door when you use the
remote control
The battery life is
exhausted
Check the battery status as
per section 4 of this guide
The opener
light does
not work.
Contact dealer to organise
LED to be changed.
The door
reverses for
no appar-
ent reason
If Safety beams are
installed they may be
partially obstructed
Ensure the beam path is not
obstructed. Check the
alignment of the beams
The door
stops of
moves very
slowly
Garage door in poor
condition e.g. springs
may be broken
Check the door’s operation
(Optional Battery
Back Up Accessory)
the batteries may
have little OR no
charge
Connect mains power and
leave the batteries to
charge. The batteries may
take 24 to 48 hours to reach
their maximum charge
capacity.
