Axis TW1200, User Manual, Page: 48 / 55

Axis body worn solution
Troubleshooting
Troubleshooting
Basic troubleshooting
Problem Cause Solution
Camera is in shipping mode. Add the camera to the body
worn system, see
Add cameras
on page 13
Charge the camera, see
Charging the camera . If
charging the camera doesn’t
help, see below.
Camera doesn't turn on.
Camera is out of battery.
1. Press and hold the
power button on
the camera for 4
seconds.
2. Dock the camera
and wait until it’s
charged.
3. Undock the
camera and wait
for it to restart.
Or if you don’t have access to
a docking station:
1. Press and hold the
power button on
the camera for 4
seconds.
2. Charge the
camera using
a USB charger.
See
Charging the
camera .
Camera doesn't record.
Camera storage is full (storage
status is red).
Dock the camera.
Recording started directly
after the camera was turned
on, or directly after the
previous recording was ended.
-
Recording started directly
after the previous recording
was ended.
-
Pre-buffer video is not
complete. Pre-buffer time
is shorter than configured in
AXIS Body Worn Manager.
When using the maximum
resolution 1080p in very
complex scenes with a lot of
movement, or in low light, the
pre-buffer memory can get
full.
-
The lens is dirty. Clean the lens, see Cleaning Image looks foggy.
The protective film is still on
the lens window. Remove the protective film.
Body worn camera
48