AXIS S3008 Recorder
Troubleshooting
I cannot connect to my
cameras.
Go to
I receive error notification:
“No contact”.
Go to
My sites do not appear in my
mobile app.
Make sure you have version 4 of the AXIS Companion mobile app.
Fix common issues
Before you restart, configure or reset your devices, we recommend that you to save a system report.
See
Save a system report on page 9
1. Check that your cameras and recorder have power.
2. Check that you are connected to the internet.
3. Check that the network is working.
4. Check that the cameras are connected to the same network as the computer, unless you are remote.
Still not working?
5. Make sure that your cameras, recorder and AXIS Companion desktop app have the latest firmware and software updates.
See
6. Restart the AXIS Companion desktop app.
7. Restart you cameras and recorder.
Still not working?
8. Make a hard reset on the cameras and the recorder, to completely put them back to factory default settings.
See and
Hard reset a recorder on page 8
9. Add the reset cameras to your site again.
Still not working?
10. Save a system report and contact
.
See
Save a system report on page 9
Upgrade firmware
New firmware updates bring you to the latest and improved set of features, functions, and security enhancements.
1. Go to the leader device webpage.
2. Go to
System
>
Maintenance
and click
Upgrade
under
Firmware upgrade
.
3. Follow the instructions on the screen.
Hard reset a recorder
WARNING
Move the recorder very gently while it is switched on. Sudden moves or shocks may damage the hard drive.
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