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AXIS Q8632-E PT Thermal Network Camera

Table of Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

How to check the current firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

How to upgrade the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Symptoms, possible causes and remedial actions . . . . . . . . . . . . . . . . . . . . . .

55

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

5

Summary of Contents for Q8632-E

Page 1: ...AXIS Q8632 E PT Thermal Network Camera User Manual...

Page 2: ...gistered trademarks of Oracle and or its affiliates UPnPTM is a certification mark of the UPnPTM Implementers Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the U...

Page 3: ...the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member state...

Page 4: ...t camera settings 19 About overlays 20 How to configure the live view window 23 About PTZ Pan Tilt Zoom 25 About preset positions 25 About guard tours 26 Advanced 26 Configure the Washer 27 How to ins...

Page 5: ...Troubleshooting 54 How to check the current firmware 54 How to upgrade the firmware 54 Symptoms possible causes and remedial actions 55 Technical specifications 58 LED Indicators 58 SD card slot 58 B...

Page 6: ...could result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not...

Page 7: ...overview For specifications of the hardware components see Technical specifications on page 58 For an overview of the housing unit see page 8 For an overview of the buttons and connectors on the camer...

Page 8: ...era Hardware overview Housing Unit 1 Top cover 2 Protective window 3 Thermal network camera Camera Unit 1 RS485 RS422 connector 2 Power connector 3 Network connector 4 Status indicator LED 5 microSD m...

Page 9: ...mation about how to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com support Note To show Bonjour as a browser bo...

Page 10: ...igured Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 52 or by resetting the product to factory def...

Page 11: ...ter button and specify the number of minutes the heater should be activated About the manual trigger The Manual Trigger is used to trigger an action rule from the Live View page The manual trigger can...

Page 12: ...time each user is in control of the PTZ settings is limited Click the buttons to request or release control of the PTZ controls The PTZ Control Queue is set up under PTZ Control Queue Click the Emula...

Page 13: ...traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for l...

Page 14: ...m the Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as...

Page 15: ...treams Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the p...

Page 16: ...ive view window Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 41 See also the online help How to perform a basic setup Basic Se...

Page 17: ...gle or enter the number of pixels in the Width and Height fields and click Apply Image The default image settings can be configured under Video Video Stream Select the Image tab The following settings...

Page 18: ...e bitrate VBR adjusts the bitrate according to the image complexity When the activity in the scene increases VBR adjusts the bitrate according to the complexity using up more bandwidth for increased a...

Page 19: ...F media profile consists of a set of configurations that can be used to change media stream settings ONVIF media profiles can be used by a client to configure media stream properties The ONVIF Media P...

Page 20: ...e Text height Background height Small 10 pixels 20 pixels Medium 16 pixels 28 pixels Large 21 pixels 36 pixels It is also possible to display text when an action rule is triggered see How to include o...

Page 21: ...must be exactly divisible by four The image cannot be larger than the maximum image resolution If you combine a text overlay with and image overlay the text overlay always takes presidence over the o...

Page 22: ...ttings select Include overlay image at the coordinates 5 To control the image s position enter the X horizontal and Y vertical coordinates The X 0 and Y 0 position is the top left corner If a part of...

Page 23: ...view a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a...

Page 24: ...link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the...

Page 25: ...reset position How to include the preset position name in an overlay text 1 Go to Video 2 Select Include overlay text 3 Write the modifier P in the field 4 Click Save How to set the home position The...

Page 26: ...gth between runs 5 Select a preset position from the drop down list and click Add 6 For each preset position enter the View Time in seconds or minutes 7 Specify the View Order of the preset positions...

Page 27: ...under PTZ Advanced Controls The Panel Shortcut Command Buttons list shows the user defined buttons that can be accessed from the Live View page s Ctrl panel These buttons can be used to provide direct...

Page 28: ...group cookies must be enabled on the client The Control queue polltime is measured in seconds For more information see the online help The administrator can set up a queue for PTZ controllers from PTZ...

Page 29: ...set additional conditions 7 Select the action Example To send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option unde...

Page 30: ...f windows and enter a descriptive name 3 Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired position of the window 4 Adjust the Obj...

Page 31: ...detection windows rather than one large window and select a low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expect...

Page 32: ...documentation provided by the application vendor 4 Start the application Go to Applications select the application in the list of installed applications and click Start 5 Configure the application For...

Page 33: ...e Trigger drop down list and then select VMD 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a Stream profi...

Page 34: ...functionality is ready to be used This can for example be used to steer the camera to a specific preset position when the product is started Storage Disruption Trigger the rule if storage problems are...

Page 35: ...ormation about available options see About recipient types on page 35 To add a recipient 1 Go to Events Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the inform...

Page 36: ...ord for the email account 6 Click Test to send a test email To set up an email recipient using for example a corporate email server follow the instructions above but select User defined as Provider En...

Page 37: ...currence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences...

Page 38: ...ngs are configured under System Options Date Time see Date Time on page 43 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desi...

Page 39: ...gs on page 38 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop time...

Page 40: ...te Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affec...

Page 41: ...up menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easi...

Page 42: ...nticate the authentication server a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options Security Certificates See About certificates o...

Page 43: ...gs are configured under System Options Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the dat...

Page 44: ...address according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The pr...

Page 45: ...able AVHS box One click enabled Press and hold the product s control button see Hardware overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always w...

Page 46: ...ges For more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the prod...

Page 47: ...click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This FT...

Page 48: ...Note All AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with SNMP...

Page 49: ...D cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings o...

Page 50: ...a passphrase 6 Back in Storage Management click Format to format the SD card 7 Click Mount to mount the SD card It is possible to change the passphrase without reformatting the card Open Storage Manag...

Page 51: ...time the IEEE 802 1X settings Note If the Axis product is restored uploaded applications and their settings are removed Click Default to reset all settings including the IP address to the factory def...

Page 52: ...are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to generate Advanced Scripting Scripting allows experienced users to...

Page 53: ...onds until the status LED indicator flashes amber 4 Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default setti...

Page 54: ...ading the firmware 1 Download the latest firmware file to your computer available free of charge at www axis com support 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgr...

Page 55: ...use with the Axis product Check all cabling and reinstall the product Possible IP address conflict with another device on the same subnet The static IP address in the Axis product is used before the D...

Page 56: ...64 displayed in the client Check with your network administrator that the multicast addresses used by the Axis product are valid for your network Check with your network administrator to see if there...

Page 57: ...System Log under System Options Support Logs Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Abou...

Page 58: ...tup System Options Ports Devices LED See the online help for more information Network LED Indication Green Steady for connection to a 100 Mbit s network Flashes for network activity Amber Steady for c...

Page 59: ...rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this also affects the frame rate The following factors are the most important to consider...

Page 60: ...User Manual Ver M4 2 AXIS Q8632 E PT Thermal Network Camera Date March 2017 Axis Communications AB 2014 2017 Part No 60458...

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