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Axis Q7436, User Manual

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Axis Q7436 User Manual Download Page 62

AXIS Q7436 Video Encoder Blade

Troubleshooting

Poor rendering of H.264
images

Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.

Color saturation is different
in H.264 and Motion JPEG

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.

Lower frame rate than
expected

See

Performance Considerations on page 63

.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is not set to

Decode only

key frames

.

ce to datasheet removed
Lower the image resolution.

Video and image problems, general

Image unsatisfactory

Check the video stream and camera settings under

Setup > Video > Video Stream

and

Setup >

Video > Camera Settings

.

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 38

.

62

Summary of Contents for Q7436

Page 1: ...AXIS Q7436 Video Encoder Blade User Manual ...

Page 2: ...rmonized standards Electromagnetic Compatibility EMC Directive 2014 30 EU See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2014 35 EU See Safety on page 2 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 2 A copy of the original declaration of conformity may be obtained from Axis Communications AB See Contact Information on ...

Page 3: ...uipment RoHS China This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalavägen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your...

Page 4: ... media profiles 20 Camera Settings 20 About overlays 21 About privacy masks 23 Configure the Live View Page 24 Default Live View Video 24 Default Viewer for Browsers 24 Viewer Settings 24 User Defined Links 25 Light Buttons 25 Output Buttons 25 PTZ Pan Tilt Zoom 26 About preset positions 26 About guard tours 27 Advanced 28 Install PTZ Driver 28 Control Queue 29 About camera tampering 30 Applicatio...

Page 5: ...torage 54 Ports Devices 56 Maintenance 57 Support 57 Advanced 58 Reset to Factory Default Settings 58 Troubleshooting 60 Check the Firmware 60 Upgrade the Firmware 60 Symptoms Possible Causes and Remedial Actions 60 Technical Specifications 63 Performance Considerations 63 5 ...

Page 6: ...ssis that provide power network RS485 and I O terminal connections Control Button For location of the control button see Hardware Overview on page 6 The control button is used for Resetting the product to factory default settings See page 58 Connecting to an AXIS Video Hosting System service See page 50 To connect press and hold the button for about 3 seconds until the Status LED flashes green Con...

Page 7: ...40 V DC to the transistor 11 RS485A 12 RS485B A half duplex RS485 interface for controlling auxiliary equipment such as PTZ devices Pin assignments for the I O Connector of the AXIS Q7920 Chassis Pin Function Description 1 Channel 1 Configurable I O 1 2 Channel 2 Configurable I O 1 3 Channel 3 Configurable I O 1 4 Channel 4 Configurable I O 1 5 Channel 5 Configurable I O 1 6 Channel 6 Configurable...

Page 8: ...vices LED Indicators Note The Status LED can be configured to flash while an event is active The Status LED can be configured to flash for identifying the unit Go to Setup System Options Maintenance Status LED Indication Green Steady green for normal operation Amber Steady during startup during reset to factory default or when restoring settings Red Steady for hardware error on the corresponding c...

Page 9: ...assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 10 4 The product s Li...

Page 10: ... The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control Controls on the Live View Page Click the View size buttons to s...

Page 11: ...media stream The Snapshot button takes a snapshot of the video image Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream on your computer The location where the recording is saved can be specified in the AMC Control Panel Enable this button...

Page 12: ...channel or a PTZ preset position to steer the camera view to the saved position See About preset positions on page 26 Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a position on the bar to steer the camera view to that position Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position The PTZ controls can be disabled under ...

Page 13: ...traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing sim...

Page 14: ...if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi camera source no Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used Unic...

Page 15: ...ip IP address source no 1 The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 15 ...

Page 16: ...ive View page Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 46 See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 46 2 TCP IP See page 49 3 Date Time See page 48 4 Video Stream See page 17 The Basic Setup menu can be disabled f...

Page 17: ...e mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video Video Stream Select the Imag...

Page 18: ...compression with maintained video quality It requires a larger amount of processing power to decode than the Baseline profile High The High profile provides a higher compression than both Main and Baseline profiles but requires more processing power to decode High profile supports 8x8 blocks which reduces the bitrate further compared to the Main profile About bitrate control Bitrate control is use...

Page 19: ...ded use of bitrate reduction Zipstream offers a number of bitrate reduction presets from Low to Extreme Low bitrate reduction is enabled by default and is safe to use in all applications while still reducing the bitrate For cloud connected cameras or cameras using edge storage that need to limit the bitrate for increased storage time it is recommended to select the Extreme bitrate reduction This s...

Page 20: ...ts of a set of configurations that can be used to change media stream settings ONVIF media profiles can be used by a client to configure media stream properties The ONVIF Media Profiles page lists all preconfigured profiles These profiles are included in the product for quick setup You can add modify or remove ONVIF media profiles from this page Camera Settings The Video Camera Settings page provi...

Page 21: ...roduct s web page at Video Video Input Video termination Video termination is enabled on factory default If the product is connected in parallel with other equipment for optimum video quality it is recommended that video termination is enabled only for the last device in the video signal chain About overlays Overlays are superimposed over the video stream They are used to provide extra information...

Page 22: ...maximum image resolution If you combine a text overlay with and image overlay the text overlay always takes presidence over the overlay image in height A text overlay always stretches across the whole video image which means you cannot shrink the overlay strip to make room for an image For information about the different text overlay heights see About overlay text Since it is static the position a...

Page 23: ...privacy masks A privacy mask is a user defined area that covers parts of the monitored area Privacy masks appear as blocks of solid color or blurred image elements and are applied on the video stream Privacy masks cannot be bypassed using the VAPIX application programming interface API The Privacy Mask List Video Privacy Mask shows all the masks that are currently configured in the Axis product an...

Page 24: ...es in the selected video format and viewer If this is not possible the product overrides the settings and selects the best available combination Browser Viewer Description AMC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 Windows Internet Explorer Still image Displays still images only Click the Refresh button in your browser to view a new image Server Push Recommended ...

Page 25: ...link will open the link in a new window Light Buttons The built in light on the AXIS product can be controlled directly from the Live View page by enabling the display of light buttons To display the light buttons in the Live view Page select the type of control from the drop down list under Live View Config Light Buttons Pulse activates the light for a defined period of time The pulse time can be...

Page 26: ...include the preset position name in an overlay text 1 Go to Video 2 Select Include overlay text 3 Write the modifier P in the field 4 Click Save Set the Home Position The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window To set a customized home position select Use current position as Home when adding a preset position Th...

Page 27: ...guard tour 1 Go to Setup PTZ Guard Tour 2 Click Add 3 Type a name 4 Specify the pause length between runs 5 Select a preset position from the drop down list and click Add 6 To specify how fast the camera should move to the preset position enter a value in the Move Speed field 7 For each preset position enter the View Time in seconds or minutes 8 Specify the View Order of the preset positions or se...

Page 28: ...add a new shortcut command button The following PTZ controls are enabled by default Pan control Tilt control Zoom control To disable specific controls deselect the options under Enable Disable controls Install PTZ Driver This Axis product supports several PTZ devices Please see www axis com for a complete list of supported devices and to obtain the correct driver To install a PTZ device you need t...

Page 29: ...d take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Events on page 38 The event will immediately b...

Page 30: ...s is sprayed covered or rendered severely out of focus 4 Click Save How to configure an action rule for tampering alarm 1 Go to Events Action Rules 2 Click Add to set up a new action rule 3 Enter a Name for the action rule 4 Under Condition select Detectors from the Trigger list 5 Select Tampering from the list of detectors 6 Select the video channel 7 Optionally select a schedule and set addition...

Page 31: ...ick Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product...

Page 32: ... Encoder Blade Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings on page 58 32 ...

Page 33: ...ause false detections Start and Stop the Application To start the application select it in the Installed Applications list on the Applications page and click Start To stop the application select it in the list and click Stop Configure Application The application is available from Setup Applications Motion Detection 3 Go to Settings and then click AXIS AXIS AXIS Video Video Video Motion Motion Moti...

Page 34: ... a rectangle placed in the center of the image Use the mouse to move reshape and resize the area so that it covers the desired part of the image The default square can be changed to a polygon with up to 20 points corners To move the exclude area place the mouse pointer inside the area When the pointer becomes a cross drag the area to the new position To add a new point click on the exclude area bo...

Page 35: ...xample large ponds or large trees use exclude areas instead of the filter The filter will be applied to all moving objects in scene and if set to a value too large important objects might not be detected When the swaying object filter is enabled and the application finds a moving object the object will not be reported as detected red polygon in visual confirmation until it has travelled a distance...

Page 36: ...hat an object far from the camera appears smaller than an object close to the camera If the filter is set to ignore objects the size of a person people that are close to be camera can still be detected because they are larger than the filter size To enable the filter 1 Select the Small objects option 2 Click on the icon to show the filter size in the image 3 Use the mouse to adjust the filter size...

Page 37: ...only record video during certain time periods select a Schedule 6 Under Actions select Record Video from the Type drop down list 7 Select the stream profile and storage device to use and configure the pre and post trigger times 8 Make sure that the rule is enabled and then click OK Note To appear in the Trigger list the application must be started and its status must be Idle or Running 37 ...

Page 38: ...s from the Trigger drop down list and then select VMD3 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a Stream profile and configure the Duration settings as described below 7 Select Network Share from the Storage drop down list To use more than one trigger for the action rule select Additional conditions...

Page 39: ...d to send maintenance notifications Ready Trigger the rule when the PTZ functionality is ready to be used This can for example be used to steer the camera to a specific preset position when the product is started Storage Disruption Trigger the rule if storage problems are detected for example if the storage device is unavailable removed full locked or if other read or write problems occur This can...

Page 40: ...or information about available options see Recipient Types on page 40 To add a recipient 1 Go to Events Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK Recipient Types The following recipients are available Recipient Use with action Notes Email Send Im...

Page 41: ...mail accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test to send a...

Page 42: ...e every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the ...

Page 43: ... System Options Date Time see Date Time on page 48 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings Storage List re...

Page 44: ... Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis product can be configured to continuously save video to a...

Page 45: ...ing the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matche...

Page 46: ...ed the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basi...

Page 47: ...a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Interne...

Page 48: ... 1 Create a self signed certificate see How to create a self signed certificate on page 48 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate How to install ...

Page 49: ...page 58 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for ...

Page 50: ...from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 6 for about 3 s...

Page 51: ...ddress and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options Network TCP IP Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select...

Page 52: ...s selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0 a port number is automatically selected when enabling NAT traversal Note An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not ...

Page 53: ...anagement system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable ...

Page 54: ...m a third party ext4 driver or application is required vFAT supported by most operating systems for personal computers The SD card is managed on the System Options Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vF...

Page 55: ...at the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup System Options Storage 3 Click SD Card 4 Click Format and select the desired file system 5 Click OK to start formatting the card Encrypt SD Card Data To prevent unauthorized individuals and systems from accessing recorded video the SD card content can be encrypted Encryptio...

Page 56: ...and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports Devices I O...

Page 57: ...control button see Reset to Factory Default Settings on page 58 To identify the product or test the Status LED click Flash LED under Identify and specify the duration in seconds minutes or hours This can be useful for identifying the product among other products installed in the same location For information about firmware upgrade see Upgrade the Firmware on page 60 Support Support Overview The Sy...

Page 58: ... scripts NO NO NOTICE TICE TICE Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized scripts To open the Script Editor go to System Options Advanced Scripting If a script causes problems reset the pro...

Page 59: ...s LED indicators turn amber this may take up to 15 seconds 4 Release the control button When the status LED indicators display green which can take up to 1 minute the process is complete and the unit has been reset 5 The process is now complete The product has been reset to the factory default settings If no DHCP server is available on the network the default IP address is 192 168 0 90 95 6 Using ...

Page 60: ...th each new release before upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer 4 Click Upgrade 5 Wait approximately 10 minutes while the product is being...

Page 61: ...IP Address and Access the Video Stream on Axis Support web at www axis com techsup Certificate error when using IEEE 802 1X For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date Time on page 48 The product is accessible locally but not externally Router configuration To configure your router to allow incoming data traf...

Page 62: ...here is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is not set to Decode only key frames ce to datasheet removed Lower the image resolution Video and image problems general Image unsatisfactory Check the video stream and camera settings under Setup Video Video Stream and Setup Video Camera Settings Storage and disk management problems Storage disruptio...

Page 63: ...s result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect t...

Page 64: ...User Manual Ver M5 2 AXIS Q7436 Video Encoder Blade Date September 2017 Axis Communications AB 2013 2017 Part No 51093 ...

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