Axis Q1941-E User Manual Download Page 5

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AXIS Q1941-E PT Mount Thermal Network Camera

Table of Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How to check the current firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How to upgrade the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Symptoms, possible causes and remedial actions . . . . . . . . . . . . . . . . . . . . . .

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary of Contents for Q1941-E

Page 1: ...AXIS Q1941 E PT Mount Thermal Network Camera User Manual...

Page 2: ...e and or its affiliates UPnPTM is a certification mark of the UPnPTM Implementers Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries...

Page 3: ...incorrect disposal of this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic...

Page 4: ...figure the live view window 23 How to set default viewer for browsers 23 About viewer settings 23 About user defined links 24 About PTZ Pan Tilt Zoom 25 About preset positions 25 About guard tours 25...

Page 5: ...nts Troubleshooting 52 How to check the current firmware 52 How to upgrade the firmware 52 Symptoms possible causes and remedial actions 52 Technical specifications 55 LED Indicators 55 SD card slot 5...

Page 6: ...ed could result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if n...

Page 7: ...specifications on page 55 NO NO NOTICE TICE TICE Never remove both the sunshield and the PT Mount bracket One of them must remain to keep the camera assembly intact 1 Sunshield 2 RS485 RS422 connecto...

Page 8: ...cover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Pre...

Page 9: ...indow The controls and layout of the live view window may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured...

Page 10: ...plays the following buttons The Play button connects to the Axis product and starts playing a media stream The Stop button stops the media stream The Snapshot button takes a snapshot of the video imag...

Page 11: ...the product Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a position on the bar to steer the camera view to that position The PTZ controls can be disabled under PTZ Adva...

Page 12: ...deo traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used fo...

Page 13: ...from the Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data...

Page 14: ...a streams Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using th...

Page 15: ...the live view window Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 39 See also the online help How to do a basic setup Basic S...

Page 16: ...an be used When setting up a video stream see How to set up video streams on page 16 Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mous...

Page 17: ...he Axis product supports the following H 264 profile s Baseline Use the Baseline profile if the client does not support CABAC entropy coding Main The Main profile uses CABAC and provides a better comp...

Page 18: ...bits Axis Zipstream Technology for H 264 conforms to the H 264 standard and is compatible with third party clients and VMS solutions that decode H 264 video Recommended use of bitrate reduction Zipstr...

Page 19: ...select the stream profile from the Stream profile drop down list To create a new profile or modify an existing profile go to Setup Video Stream Profiles To select a default stream profile for the Liv...

Page 20: ...details but also more noise The max gain value is set for all scenes but affects primarily low contrast scenes controlling the amount of allowed noise in the image which in turn also limits the contra...

Page 21: ...r Overlay settings select Include text Enter x to show the pan position Enter y to show the tilt position 3 Configure the optional size color and position of the text overlay 4 Click Save 5 Go to the...

Page 22: ...ude overlay image at the coordinates 5 To control the image s position enter the X horizontal and Y vertical coordinates The X 0 and Y 0 position is the top left corner If a part of the image is posit...

Page 23: ...to view a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view...

Page 24: ...he link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to...

Page 25: ...to save the preset position How to include the preset position name in an overlay text 1 Go to Video 2 Select Include overlay text 3 Write the modifier P in the field 4 Click Save How to set the home...

Page 26: ...rance of this window can vary depending on the driver installed Options that can be configured include Driver Specific Settings for Video Source Mechanical Limits for Moving Video Source Extended Driv...

Page 27: ...ed in seconds For more information see the online help The administrator can set up a queue for PTZ controllers from PTZ Control Queue Once set up the PTZ Control Queue buttons appear in the live view...

Page 28: ...s product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see How to set up action rules on page 31 Note...

Page 29: ...n object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Large variations in thermal radiation between object and background will...

Page 30: ...the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to Applications select the application in the list of installed applicat...

Page 31: ...rule 3 Select Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional condit...

Page 32: ...video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to uploa...

Page 33: ...n page 33 To add a recipient 1 Go to Events Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the...

Page 34: ...locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addre...

Page 35: ...y for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an act...

Page 36: ...ttings are configured under System Options Date Time see Date Time on page 41 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the d...

Page 37: ...dings on page 36 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop t...

Page 38: ...Note Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not af...

Page 39: ...option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option t...

Page 40: ...mplementation the Axis product and the authentication server identify themselves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates ar...

Page 41: ...s Security Certificates 2 Click Install certificate and upload the certificate Date Time The Axis product s date and time settings are configured under System Options Date Time Current Server Time dis...

Page 42: ...IP address according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The...

Page 43: ...Enable AVHS box One click enabled Press and hold the product s control button see Hardware overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Alway...

Page 44: ...hanges For more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the p...

Page 45: ...and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This...

Page 46: ...ed Note All AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with S...

Page 47: ...r SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recording...

Page 48: ...passphrase 6 Back in Storage Management click Format to format the SD card 7 Click Mount to mount the SD card It is possible to change the passphrase without reformatting the card Open Storage Manage...

Page 49: ...mmands via TCP IP Select the desired Port Type from the drop down list For more information see the online help Maintenance The Axis product provides several maintenance functions These are available...

Page 50: ...e that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View The server report zip...

Page 51: ...t to factory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available from the support pages on www axis...

Page 52: ...otes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge at www axis com techs...

Page 53: ...gn an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Certificate error when using IEEE 802 1X For authentication to work properly the date and time settings in the...

Page 54: ...ra Settings Motion Detection triggers unexpectedly Changes in thermal radiation Motion detection is based on changes in thermal radiation in the image This means that if there are sudden changes in th...

Page 55: ...pages before removal This product supports microSD microSDHC microSDXC cards not included For SD card recommendations see www axis com Buttons Control Button For location of the control button see Har...

Page 56: ...tting up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the fra...

Page 57: ...Q1941 E PT Mount Thermal Network Camera Technical specifications Running multiple AXIS Camera Application Platform ACAP applications simultaneously may affect the frame rate and the general performanc...

Page 58: ...User Manual Ver M2 2 AXIS Q1941 E PT Mount Thermal Network Camera Date November 2016 Axis Communications AB 2016 Part No 1640176...

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