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AXIS P1254 Network Camera

Troubleshooting

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 31

.

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NO

NO

NOTICE

TICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

54

Summary of Contents for P1254

Page 1: ...AXIS P1254 Network Camera User Manual...

Page 2: ...nters Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks...

Page 3: ...accordance with local legislation penalties may be applicable for incorrect disposal of this waste Europe This symbol means that the product shall not be disposed of together with household or commer...

Page 4: ...files 18 About ONVIF media profiles 18 Camera Settings 18 About overlays 20 About privacy masks 21 Configure the Live View Page 22 Default Viewer for Browsers 22 Viewer Settings 22 User Defined Links...

Page 5: ...f Contents Advanced 49 Reset to Factory Default Settings 50 Troubleshooting 51 Check the Firmware 51 Upgrade the Firmware 51 Symptoms Possible Causes and Remedial Actions 52 Technical Specifications 5...

Page 6: ...esult in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided...

Page 7: ...Overview AXIS P12 Mk II Main Unit 1 Status LED 2 Control button 3 RJ12 connector 4 Network connector PoE 5 SD card slot microSD card AXIS F1004 Bullet Sensor Unit 1 Sensor unit 2 Micro USB connector...

Page 8: ...is running Disconnect power or unmount the SD card from the Axis product s webpages before removal This product supports microSD microSDHC microSDXC cards not included For SD card recommendations see...

Page 9: ...sensor unit cable the minimum bending radius is 40 mm The sensor unit is delivered with a cable To shorten the cable follow these steps 1 Cut the cable to the desired length Measure from the sensor un...

Page 10: ...gn an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Ent...

Page 11: ...t Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 50 or by resetting the product to factory default Sele...

Page 12: ...ct the desired action and configure the other settings as required For more information about action rules see Events on page 31 To show the manual trigger buttons in the Live View page 1 Go to Setup...

Page 13: ...fic on the network until a client connects and requests the stream Note that there are a maximum of 10 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live m...

Page 14: ...You can also access video and images from the Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP con...

Page 15: ...View page Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 38 See also the online help Basic Setup Basic Setup provides shortcuts...

Page 16: ...e mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with AXIS Media Control AMC...

Page 17: ...ng Maximum bit rate MBR When the activity in the scene increases VBR adjusts the bit rate according to the complexity using up more bandwidth for increased activity in the scene and less for lower sce...

Page 18: ...miting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Ab...

Page 19: ...r line frequency The Hold current option locks the current exposure settings Max exposure time Shutter speed also called exposure time stands for the length of time the camera shutter is open thereby...

Page 20: ...Modifiers can be used see File Naming Date Time Formats in the online help 4 Select size color and placement of the text string 5 Click Save To modify the date and time format go to System Options Dat...

Page 21: ...ll be scaled down to fit the resolution used by the Axis product 5 Click Save How to include an overlay image 1 Go to Video Overlay Image 2 Select the image to use from the Use overlay image list and...

Page 22: ...k the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Sele...

Page 23: ...lens is sprayed covered or rendered severely out of focus 4 Click Save To configure the product to send an alarm when tampering occurs 1 Go to Events Action Rules 2 Click Add to set up a new action r...

Page 24: ...tructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Config...

Page 25: ...ork Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings...

Page 26: ...false detections Start and Stop the Application To start the application select it in the Installed Applications list on the Applications page and click Start To stop the application select it in the...

Page 27: ...rectangle placed in the center of the image Use the mouse to move reshape and resize the area so that it covers the desired part of the image The default square can be changed to a polygon with up to...

Page 28: ...ple large ponds or large trees use exclude areas instead of the filter The filter will be applied to all moving objects in scene and if set to a value too large important objects might not be detected...

Page 29: ...he camera appears smaller than an object close to the camera If the filter is set to ignore objects the size of a person people that are close to be camera can still be detected because they are large...

Page 30: ...record video during certain time periods select a Schedule 6 Under Actions select Record Video from the Type drop down list 7 Select the stream profile and storage device to use and configure the pre...

Page 31: ...seconds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period For more infor...

Page 32: ...ideo Record video to a selected storage Send Images Send images to a recipient Send Notification Send a notification message to a recipient Send SNMP Trap Send an SNMP trap message to the operator Mak...

Page 33: ...ween the Axis product and the HTTPS server also specify the proxy settings Network Share Send Images Send Video Clip A network share can also be used as a storage device for recorded video Go System O...

Page 34: ...if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events Schedules and click Add 2 Enter a de...

Page 35: ...red under System Options Date Time see Date Time on page 40 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options und...

Page 36: ...3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionall...

Page 37: ...the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the languag...

Page 38: ...rs access to the Live View page Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVI...

Page 39: ...with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by a Certification Authority CA You need a CA certificate to authenti...

Page 40: ...tes If required additional CA certificates can be installed 1 Go to Setup System Options Security Certificates 2 Click Install certificate and upload the certificate Date Time The Axis product s date...

Page 41: ...ccording to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s I...

Page 42: ...box One click enabled Press and hold the product s control button see Hardware Overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be ena...

Page 43: ...ore information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from...

Page 44: ...e FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This FTP server h...

Page 45: ...ll AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an...

Page 46: ...oid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card a...

Page 47: ...d After enabling encryption the SD card must be formatted so that no unencrypted data remains on the card The card must also be mounted before it can be used Note If autoformat is enabled the card wil...

Page 48: ...share and protect recordings from being removed select Lock under Recording Settings Maintenance The Axis product provides several maintenance functions These are available under System Options Maint...

Page 49: ...tomatically included in the Server Report Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection...

Page 50: ...axis com techsup To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 7 3 Kee...

Page 51: ...ns and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge at ww...

Page 52: ...bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product If you receive...

Page 53: ...clients Check if your router supports multicasting or if the router settings between the client and the product need to be configured The TTL Time To Live value may need to be increased No multicast...

Page 54: ...stem Log under System Options Support Logs Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Events...

Page 55: ...mask Mirroring of images Network Security Password protection IP address filtering HTTPSa encryption IEEE 802 1Xa network access control Digest authentication User access log Centralized certificate m...

Page 56: ...IEC 60068 2 6 IEC 60068 2 14 IEC 60068 2 27 Dimensions AXIS P12 Mk II Main Unit 16 5 x 46 x 109 mm 5 8 x 1 13 16 x 4 5 16 in AXIS F1004 Bullet Sensor Unit 60 x 60 x 89 mm 2 3 8 x 2 3 8 x 3 1 2 in Sens...

Page 57: ...ed Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and...

Page 58: ...User Manual Ver M1 4 AXIS P1254 Network Camera Date June 2016 Axis Communications AB 2016 Part No 1626145...

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