Axis M5014 User Manual Download Page 53

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AXIS M5014 PTZ Dome Network Camera

Troubleshooting

No audio

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.

Check that

Enable audio support

is selected under

Setup > System Options > Security > Audio

Support

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settings

Poor audio quality

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 30

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NOTICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

Summary of Contents for M5014

Page 1: ...AXIS M5014 PTZ Dome Network Camera User Manual...

Page 2: ...r countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe...

Page 3: ...product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states T...

Page 4: ...uld result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not av...

Page 5: ...treams 17 Stream Profiles 18 Camera Settings 19 Overlay 19 Set Up Audio 20 Configure the Live View Page 22 PTZ Pan Tilt Zoom 24 Preset Positions 24 OSDI Zones 24 Advanced 25 Control Queue 25 Detectors...

Page 6: ...AXIS M5014 PTZ Dome Network Camera Table of Contents Emergency Recovery Procedure 50 Symptoms Possible Causes and Remedial Actions 51 Technical Specifications 54 Performance Considerations 56 6...

Page 7: ...1 Control button 2 SD card microSDHC slot 3 Part number P N Serial number S N 4 Network connector PoE 5 Status LED indicator 6 Microphone not applicable for V models Connectors and Buttons For technic...

Page 8: ...SD card recommendations see www axis com Control Button For location of the control button see Hardware Overview on page 7 The control button is used for Resetting the product to factory default setti...

Page 9: ...omputer OS X go to Safari click on Bonjour and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For information abo...

Page 10: ...ssword via an encrypted HTTPS connection follow these steps 1 Click Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from the product and the p...

Page 11: ...rom the second drop down list select Manual Trigger 5 Select the desired action and configure the other settings as required For more information about action rules see Events on page 30 To show the m...

Page 12: ...tings is limited Click the buttons to request or release control of the PTZ controls The PTZ Control Queue is set up under PTZ Control Queue Click the Ctrl panel button to open the PTZ control panel w...

Page 13: ...at there is no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP...

Page 14: ...m the Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as...

Page 15: ...ccessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used...

Page 16: ...ge Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settin...

Page 17: ...e Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply The Live View page in Internet Explorer with AXIS Media Control AMC in Win...

Page 18: ...up and down within the set target but when it nears the set target value the limitation kicks in However because CBR will always prioritize a continuous video stream it allows temporary overshoots fr...

Page 19: ...rightness of the image Enable Backlight compensation Enable this option if a bright spot of light for example a light bulb causes other areas in the image to appear too dark Exposure zones This settin...

Page 20: ...product installation and configuration To display overlay text when an action rule is triggered the modifier D should be used as described below When the rule is triggered D will be replaced by the te...

Page 21: ...option to select digital audio encoding format AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio qualit...

Page 22: ...2SE 1 4 2 or higher JRE J2SE 5 0 or higher Windows Internet Explorer Still image Displays still images only Click the Refresh button in your browser to view a new image Server Push Recommended viewer...

Page 23: ...e and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product o...

Page 24: ...n select Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be availabl...

Page 25: ...TZ controls for selected users To identify different users in the viewer group cookies must be enabled on the client The Control queue polltime is measured in seconds For more information see the onli...

Page 26: ...orientation of the Camera Changing the orientation of the camera will also change the position of the Motion Detection Window Set Up Motion Detection Windows To set up a motion detection Include Windo...

Page 27: ...g on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the objec...

Page 28: ...mentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application Fo...

Page 29: ...Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Defau...

Page 30: ...s movement in the camera s field of view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window See page 26 2 Go to System Options S...

Page 31: ...s Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Error Trigger the rule if the PTZ functionality is not working correctly This can for example be used to send mai...

Page 32: ...icator This can for example be used to validate triggers such as motion detection during product installation and configuration Add Recipients The product can send media files and messages to notify u...

Page 33: ...ms and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email...

Page 34: ...example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action ru...

Page 35: ...wnloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from...

Page 36: ...AXIS M5014 PTZ Dome Network Camera Recordings 5 Click Save to save and start the recording 36...

Page 37: ...ting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the la...

Page 38: ...Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology O...

Page 39: ...hentication server a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options Security Certificates See Certificates on page 39 Many CA cer...

Page 40: ...m the Axis product For information on how to configure audio settings see Set Up Audio on page 20 Note Deselecting this option will disable audio globally in the Axis product for configured events and...

Page 41: ...ss according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The product...

Page 42: ...sable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once r...

Page 43: ...or more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product f...

Page 44: ...layed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disa...

Page 45: ...provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 38 To enable SNMP v3 check the...

Page 46: ...hoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop wr...

Page 47: ...t be used 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share cli...

Page 48: ...to the proper Setup page Logs Reports The System Options Support Logs Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide...

Page 49: ...rameters can be set and modified from this page To open Plain Config go to System Options Advanced Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Important Res...

Page 50: ...ile to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under...

Page 51: ...static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct...

Page 52: ...a Java applet for updating video images in your browser Go to Setup Live View Config and select Java applet under Default viewer Poor rendering of H 264 images Ensure that your graphics card is using...

Page 53: ...sk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of t...

Page 54: ...rame rate and bandwidth VBR CBR H 264 Video Image settings Manual shutter time compression color brightness sharpness contrast white balance exposure zones backlight compensation fine tuning of behavi...

Page 55: ...ws 7 Windows Vista Windows XP Windows Server 2008 Windows Server 2003 DirectX 9c or higher For other operating systems and browsers see www axis com techsup System Integration Installation management...

Page 56: ...aches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing...

Page 57: ...User Manual Ver M4 6 AXIS M5014 PTZ Dome Network Camera Date March 2015 Axis Communications AB 2015 Part No 62664...

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