15
Module.
5. No Defect Found (product returned to AXN as defective but failure is not
duplicated by
AXN’s test method).
6. Customer instruction, installation, set up adjustments, or signal reception
problems.
7. Rechargeable batteries.
8. Product without proof of purchase. (The proof of purchase should be one of
the following
documents: purchase receipt, gift receipt, sales invoice, and packing list that
contains the
product model number, price, vendor, and purchase date.)
9. Ninety (90) days after the original purchase date of the AXN product, the
customer is
responsible for the shipping fees incurred for the product delivery to and from
AXN service
center.
How to get service:
1. For additional information on obtaining an extended warranty service,
contact your AXN dealer or AXN’s Customer Service Department by e-mailing
to
[email protected]
To obtain warranty service, you will be required to do one of the following: fill
out an online RMA Request Form, print the form, fill it out and fax it to
1-909-869-5545, or call AXN’s Customer Service number at 1-909-869-6600.
You will be asked to provide the following information:
A. Customer information (name, day-time phone number, and/or residential
address).
B. Proof of your purchase (purchase receipt, gift receipt, sales invoice, and/or
packing list).
C. Product model number.
D. Product serial number.
E. A description of the problem.
F. Payment information (If any payment is required, you will be asked to
provide this
information beforehand. Currently, we only accept personal check, money
order or cashier’s
check. The time for us to clear a personal check is approximately 20 days; 10
days for any
money order or cashier’s check.
