38
change the firewall settings to function properly when it is turned on.
Please refer to the instructions provided by the publisher of your firewall
software for instructions on configuring the firewall to allow Internet access.
If you are still unable to access the Internet after disabling any firewall
software, please contact your Service Provider Technical Support.
Problem:
I can’t connect to the Internet wirelessly from my computer but it works if I
use the Ethernet cable.
Solution:
If you are unable to connect to the Internet from a wireless computer,
please do the following:
1. Look at the lights on your Modem. Your Modem’s lights should be as
follows:
•
The “Power” light should be on.
•
The “Connected” light should be on and not blinking.
•
The “WAN” light should be either on or blinking.
2. Open your wireless utility software by clicking on the icon in the
system tray at the bottom, right-hand corner of the screen.
3. The exact window that opens will vary depending on the model of
wireless card you have; however, any of the utilities should have a list
of “Available Networks”—those wireless networks it can connect to.
Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
I am having difficulty establishing and/or maintaining a Virtual Private
Network (VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and the
throughput performance between devices decreases when the distance
