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Troubleshooting
Problem:
•
The Install software completed installation, but my web browser
doesn’t work.
•
I am unable to connect to the Internet. The Modem’s “Signal” light is
on and the “Connect” light is off.
Solution:
If you cannot connect to the Internet, the “Signal” light is on, and the
“Connect” light is off, the problem may be your connection type may not
match the ISP’s connection.
•
If you have a “static IP address” connection, your ISP must assign
you the IP address, subnet mask, and gateway address. Please
refer to the section entitled “Alternate Setup Method” for details on
changing this setting.
•
If you are still unable to access the Internet after verifying these
settings, please contact your Service Provider Technical Support.
Problem:
•
The Install software completed installation, but my web browser
doesn’t work.
•
I am unable to connect to the Internet. The Modem’s “Signal” light is
on and the “Connect” light is on.
Solution:
If the “Signal” light is on, and the “Connect” light is on, but you are unable to
access the Internet, there may be third-party firewall software installed on
the computer attempting to access the Internet. Examples of third-party
firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal
Firewall, and Norton Personal Firewall.
If you do have firewall software installed on your computer, please make
sure that you properly configure it. You can determine if the firewall software
is preventing Internet access by temporarily turning it off. If, while the
firewall is disabled and Internet access works properly, you will need to
