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Axel AX3000 Platine 65E, Installation Manual, Page: 20 / 22

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Problem Solving 

 

16 

Installation Guide - Models 95 

5 - PROBLEM SOLVING 

This chapter describes some of the problems, that may occur during installation 
of the AX3000 Models 95, and offers possible solutions. 

 
Safety Warning! Under no circumstances should you attempt 
to  fix  a  terminal  by  opening  the  terminal  case.  High voltages 
may be present even when the terminal  is switched off. Only 
qualified  technicians  should  open  the  AX3000

 

Thin  Client 

case. 

✓

 -  GREEN  FRONT  INDICATOR  DOESN'T  LIGHT,  OR  NO  BEEP  WHEN 

YOU POWERED ON 

Check there is power at the wall outlet and power cord connections. 

✓

 -  CONTINUOUS  TONE  SOUNDS  AFTER  THE  TERMINAL  HAS  BEEN 

SWITCHED ON 

This  indicates  a  hardware  failure.  Report  the  problem  to  your  service 
representative. 

✓

 -  ETHERNET CONNECTION INDICATOR DOES NOT LIGHT 

This  indicator  is  the  green  LED  of  the  network  connector  on  the  terminal  rear 
panel. 

Summary of Contents for AX3000 Platine 65E

Page 1: ...AX3000 Thin Client Ethernet TCP IP Model 95 Installation Guide November 2019 Ref I95E1911 4 Model AX3000 M95 ...

Page 2: ...8 91962 Courtabœuf cedex FRANCE Tel 33 1 69 28 27 27 Fax 33 1 69 28 82 04 Email info axel com The information in this document is subject to change without notice AXEL assumes no responsibility for any errors that may appear in this document All trademarks and registered trademarks are the property of their respective holders 2019 AXEL All Rights Reserved ...

Page 3: ...rnet Connection 5 2 2 3 Auxiliary Ports 5 2 2 4 USB Ports 5 2 2 5 Power On 6 3 QUICK INSTALLATION 7 3 1 QUICK SET UP 7 3 2 AUTO CONFIGURATION 9 4 CONNECTOR PIN ASSIGNMENTS 10 4 1 ETHERNET PORT RJ45 LAN 10 4 2 SERIAL PORTS AUX1 AND AUX2 RJ45 11 4 2 1 RJ45 DB9 and RJ45 DB25 adaptors 11 4 2 2 Peripheral RJ45 cables 12 4 3 VIDEO INTERFACES 13 4 4 PARALLEL INTERFACE 14 4 5 USB PORTS 15 5 PROBLEM SOLVIN...

Page 4: ... concept The AXEL AX3000 Thin Client is designed and manufactured by Axel The terminal s electronics is contained within a slim base unit which provides connections for a VGA or SVGA monitor keyboard system printer serial devices and Ethernet network ...

Page 5: ...llation manuals 1 2 ELECTROMAGNETIC COMPATIBILITY EMC In order to ensure compliance with European EMC regulations and FCC Part 15 rules it is required that shielded cables be used when interfacing with other devices peripherals or computers This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed ...

Page 6: ...ment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device does not contain a battery or accumulator It should not be disposed of with household waste Contact a qualified recycling company 1 3 PHYSICAL SPECIFICATIONS Operating temperature 5 to 35 C Humidity 80 non condensing Power supply 100 ...

Page 7: ... Two auxiliary serial ports RJ45 AUX1 and AUX2 Auxiliary parallel port female 25 pin PARALLEL Ethernet port RJ45 LAN Four USB ports are located on the left side of the terminal case 11 12 1 2 3 4 5 6 7 On Off Pow VGA DP Aux1 Aux2 Parallel Ethernet USB 1 à 4 Power Inlet 100 240 V 0 2 0 1 A 50 60Hz Safety Connectors Low Voltages SELV maximum length 1 VGA 3 m shielded 2 DP 3 m shielded 3 Serial1 3 m ...

Page 8: ...s are in the OFF 0 position before connecting cables to the rear panel 2 2 1 Monitors mouse and keyboard For safety reasons and to prevent component damage please connect all cables before applying the power cord a The Monitor s Two video ports are available on the rear panel VGA or SVGA SVGA DisplayPort dual mode Single or dual monitor is supported any combination of VGA and Displayport DisplayPo...

Page 9: ...e Ethernet connector and cable The LED on the right indicates the actual network speed 10Mb when the light is off 100Mb when the light is green 1Gb when the light is orange 2 2 3 Auxiliary Ports AX3000 Models 95 have three auxiliary ports as a standard feature AUX1 bi directional serial port RJ45 connector AUX2 bi directional serial port RJ45 connector PARALLEL parallel port female 25 pin connecto...

Page 10: ...a single audible beep should be heard to indicate that the AX3000 Thin Client is powered up and operating correctly The green LED of the RJ45 connector on the rear panel remains lit to indicate a satisfactory Ethernet connection If the terminal does not function as described above for example if it emits a continuous tone sound or two beeps or if an error message is displayed on the screen refer t...

Page 11: ...xRM software this function allows the terminal to automatically receive new firmware and or a configuration At any time pressing Ctrl Alt Esc will enter Terminal Set Up For more information about set up please read the AX3000 M95 User s Manual 3 1 QUICK SET UP The quick set up is designed for a typical simple environment of Ethernet One server An optional router All sessions set identically An opt...

Page 12: ...ical Environment Session Type Testing Graphical Settings optional TSE RDP Session Direct access Gateway access SUMMARIZE DEVICE Printer USB Drive Other type of sessions SESSION TYPE Graphic RDP CITRIX Text 5250 ANSI VT Microsoft TSE RDS Connexion type Session Desktop Microsoft RemoteAPP Desktop After exiting the set up the terminal is automatically restarted and ready to be used ...

Page 13: ...w axel com For more information on AxRM s action in the auto configuration process see the manual Axel Remote Management The auto configuration process is automatically initiated when power is applied to a brand new terminal or if the terminal is reset to factory defaults This process may be aborted by pressing any key Note the auto configuration may also be started at each terminal boot time The ...

Page 14: ... ETHERNET PORT RJ45 LAN Recommended wiring is a shielded twisted pair cable S FTP category 5 minimum category 6 recomended 1 2 3 4 5 6 7 8 RJ45 connector Models 95 rear panel Note the maximum length of a 10 100 1000BaseT cable is 100 meters 330 feet Pin Signal Name Direction 1 TX Transmitted Data Input 2 TX Transmitted Data Input 3 RX Received Data Output 4 5 6 RX Received Data Output 7 8 ...

Page 15: ...r panel Pin Signal Name Direction 1 RTS Request To Send Output 2 DTR Data Terminal Ready Output 3 RD Received Data Input 4 SG Signal Ground 5 CTS Clear to Send Input 6 TD Transmitted Data Output 7 8 DCD Data Carrier Detected Input 4 2 1 RJ45 DB9 and RJ45 DB25 adaptors Pin assignment for an adaptor between the peripheral cable and the AX3000 RJ45 connector SG RD TD CTS RD TD 2 3 6 4 2 8 Adaptor mal...

Page 16: ...RJ45 4 5 7 3 DTR DTR SG CTS 4 2 2 Peripheral RJ45 cables Pin assignment for a direct connection of a peripheral to the AX3000 RJ45 connector SG RD TD CTS TD RD 2 3 6 6 3 4 Peripheral female 9 pin AX3000 RJ45 4 5 5 2 DTR DTR SG DSR SG RD TD CTS TD RD 2 3 6 6 2 20 Peripheral DTE male 25 pin AX3000 RJ45 4 5 7 3 DTR DTR SG DSR ...

Page 17: ...e DisplayPort VGA adapter must be active type DisplayPort HDMI and DisplayPort DVI adapters must be passive The AX3000 VGA video interface and SVGA compatible 5 4 3 2 1 10 9 8 7 6 15 14 13 12 11 VGA SVGA connector Models 95 rear panel Pin Signal name 1 Red 2 Green 3 Blue 4 Not Connected 5 Ground 6 Ground 7 Ground 8 Ground 9 Not Connected 10 Ground 11 Not Connected 12 CRT SDA 13 Horizontal sync 14 ...

Page 18: ... 3 2 1 25 24 23 22 21 20 19 18 17 16 15 14 Parallel connector Models 95 rear panel Pin Signal Name 1 Strobe 2 Data 0 3 Data 1 4 Data 2 5 Data 3 6 Data 4 7 Data 5 8 Data 6 9 Data 7 10 ACK Acknowledge 11 Busy 12 PE Paper End 13 SLCT Select 14 Auto Feed XT 15 Error 16 Init 17 SLCT IN 18 Ground 19 Ground 20 Ground 21 Ground 22 Ground 23 Ground 24 Ground 25 Ground ...

Page 19: ...ports located on the left side of the terminal case Technical specifications Supported speeds Low speed 1 5 Mbits Full speed 12 Mbits High speed 480 Mbits Maximal consumption 500 mA for the all USB ports Note Due to potentially excessive power consumption non IT devices such as fans lamps etc are strictly prohibited ...

Page 20: ... present even when the terminal is switched off Only qualified technicians should open the AX3000 Thin Client case GREEN FRONT INDICATOR DOESN T LIGHT OR NO BEEP WHEN YOU POWERED ON Check there is power at the wall outlet and power cord connections CONTINUOUS TONE SOUNDS AFTER THE TERMINAL HAS BEEN SWITCHED ON This indicates a hardware failure Report the problem to your service representative ETHE...

Page 21: ... wired with incorrect pin assignments THE CONNECTED MESSAGE IS NOT DISPLAYED AFTER THE CONNECTING MESSAGE Check the Ethernet cables are correctly connected and networked devices hubs or servers are switched on No connection and no login can also be due to a wrong terminal setting during the TCP IP set up for example a wrong IP address THE CONNECTED PRINTER DOES NOT WORK Check that the cable pin as...

Page 22: ...14 Avenue du Québec Bât K2 EVOLIC BP 728 91962 Courtabœuf cedex FRANCE Tel 33 1 69 28 27 27 Fax 33 1 69 28 82 04 Email info axel com ...

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