Service and Warranty 13
SERVICE AND WARRANTY
SERVICE
To ensure the best possible support for our customers, Advanced Witness Series
maintains a complete calibration and repair facility for all its products. We keep in stock
most replacement parts for torque testers, transducers, and our line of digital wrenches.
When you buy a product from us, the only place you need to go for parts and service
is...us! For service, call (408) 453-5070, Monday through Friday, between the hours of
9:00am and 5:00pm Pacific Coast Time.
THE WARRANTY CARD
In order to ensure protection of the warranty as described below, you MUST fill in the
appropriate information on the warranty card that came with your unit and return it to
Advanced Witness Series, Inc. within 30 days of receipt of item.
We wish to call your attention to the fact that this system and various components need
calibration and certification on a periodic basis. By returning the card to us, you will
receive timely notification as to when this re-calibration and re-certification is due.
STATEMENT OF LIMITED WARRANTY
ADVANCED WITNESS SERIES, INC. products are warranted free of defects in material
and workmanship for a period of one (1) year from date of shipment. This warranty
does not include failures due to application of torque to transducers or loaders beyond
the stated capacity, operating system with a damaged transducer cord, nor any other
misuse, abuse, or tampering. When used with impact type wrenches, the warranty is
limited to the electronic digital display units only. This warranty does not cover
calibrations.
All freight charges are the responsibility of the company or individual returning the
item(s) for repair. Freight collect shipments will not be accepted.
Any modification to any of this equipment, without the express written approval of
ADVANCED WITNESS SERIES, INC., will void this warranty. ADVANCED WITNESS
SERIES disclaims any and all liability, obligation or responsibility for the modified
product; and any claims, demands or causes of action for damage or for personal
injuries resulting from the modification and/or use of such a modified ADVANCED
WITNESS SERIES product.
ADVANCED WITNESS SERIES, INC.'S OBLIGATION WITH RESPECT TO ITS
PRODUCTS SHALL BE LIMITED TO REPAIR OR REPLACEMENT, AND IN NO
EVENT, SHALL ADVANCED WITNES SERIES, INC. BE LIABLE FOR ANY LOSS
OR DAMAGE, CONSEQUENTIAL OR SPECIAL, OF WHATEVER KIND OR NATURE
OR ANY OTHER EXPENSE WHICH MAY ARISE IN CONNECTION WITH OR AS A
RESULT OF SUCH PRODUCTS OR THE USE OR INFORMATION THEREOF IN A
JOB. THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER
WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. NO EXPRESS WARRANTIES AND NO IMPLIED WARRANTIES
WHETHER OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
OR OTHERWISE OTHER THAN THOSE EXPRESSLY SET FORTH ABOVE SHALL
APPLY TO ADVANCED WITNESS SERIES.
AWS-3000 Guide
