Troubleshooting
General
1.
Turn the CD500 and the CM70-IP cameras off and on again and check if the problem persists.
2.
If the problem persists after putting the CD500 and the camera off and on again, restore to the
factory default.
Power Issues
If the CD500 power LED is OFF:
1.
Check the net power.
2.
Check the power supply.
WebInterface
Check this if you cannot enter the WebInterface:
1.
Check the network cable/ check the CAT 6a cables that are connected between the cameras
and the CD500.
2.
Check if the cameras are connected to the same subnet as the CD500.
3.
Use an
incognito
window in your browser, sometimes cache issues arise when using multiple
cameras that have the same default IP address.
4.
Reset to factory default.
No Image / no preview of the image in the WebInterface
1.
Check the power of the camera and monitor.
2.
Check the quality and length of the CAT 6a cables between the cameras and the CD500.
3.
Check if the video specifications of your monitor matches the specifications of the cameras.
4.
Check if the IP Addresses of the cameras and CD500 entered in the WebInterface matches the IP
Addresses in your local network.
Tracking Issues
1.
Check the sliders in the WebInterface. See
on page 18 and
Manual Control >
Control Room
.
2.
is not above the upper body and or face of the teacher. If it is,
the teacher will also be excluded and cannot be detected by the Teacher Tracker.
3.
Check light conditions. If the light in the room is too bright or too dark tracking will not work.
It is recommend not to wear light clothes against a light background or dark clothes against a dark
background.
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