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Avocent HMX Manager Installer/User Manual Download Page 49

  Appendices        

41

Appendix B: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you 
encounter with your Avocent product. If an issue should develop, follow the steps below for the 
fastest possible service.

To resolve an issue:

1.

Check the pertinent section of this manual to see if the issue can be resolved by following the 
procedures outlined. 

2.

Check our web site at www.avocent.com/support to search the knowledge base or use the 
online service request.

3.

Call the Avocent Technical Support location nearest you.

Summary of Contents for HMX Manager

Page 1: ...Installer User Guide HMX Manager ...

Page 2: ...and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Notification This class A digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la cla...

Page 3: ...he Avocent logo and The Power of Being There are trademarks or registered trademarks of Avocent Corporation or its affiliates All other marks are the property of their respective owners 2007 Avocent Corporation All rights reserved 590 820 501A ...

Page 4: ...Instructions This symbol is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the HMX Manager ...

Page 5: ...Introduction 5 Safety Precautions 5 Rack Mount Safety Considerations 5 Cabling Installation Maintenance and Safety Tips 6 HMX Manager Configuration 6 Installing the HMX Manager 7 Using the serial port to configure the IP addresses of the Management Appliance 7 Chapter 3 Managing Units 9 Accessing the HMX Manager Web Interface 9 Units View Windows 9 Types of Units View windows 9 Accessing Units Vie...

Page 6: ...g Mode for an user station 17 Managing Firmware Upgrades 18 Active Media Sessions 19 All active media sessions 19 Performing a Forced Log Out 19 Department and Location Groups 20 Chapter 4 Managing Users 23 Introduction 23 User Accounts Windows 23 Adding User Accounts 24 Deleting User Accounts 25 Enabling and Disabling User Accounts 25 Managing User Accounts 26 Viewing User Account Overview Inform...

Page 7: ...vent Logs 35 Introduction 35 Event Severity and Categories 35 Event severity 35 Event categories 35 Displaying the Event Log 36 Changing the Event Log Retention Period 36 Creating an Event Log csv File 37 Appendices 39 Appendix A Technical Specifications 39 Appendix B Technical Support 41 License Information 43 ...

Page 8: ...vi HMX Manager Installer User Guide ...

Page 9: ... access and control The HMX Manager provides secure point and click web browser based access to control virtually any data center device using managed appliances from HMX Manager software clients that may be located anywhere in the world Secure authentication and communication Secure Socket Layer SSL encryption is used to encrypt data traveling within the HMX Manager system Users are authenticated...

Page 10: ...ransfer Protocol with SSL encryption to interact with the HMX system IQ The IQ connects externally to the video audio and USB ports of the target device and is attached directly to the target device It draws its power from two USB ports on the remote computer eliminating the need for additional power supply connections at the rack The IQ captures compresses and encrypts the computer s media stream...

Page 11: ...ed in user is displayed on the left side of the top options bar B Tab bar Use the tab bar to display and manage units user accounts system settings and reports C Top navigation bar The options in the top navigation bar vary depending on the active tab in the tab bar Topics relevant to each selection display in the side navigation bar D Side navigation bar Use the side navigation bar to select syst...

Page 12: ...r for multi page displays items listed on other pages will not be included in the selection Refreshing a window The Units All screen automatically refreshes every 10 seconds Using keyboard commands In addition to using a mouse you can use certain keyboard commands to select and change items in windows Internet Explorer Considerations The HMX Manager operates using the default Internet Explorer set...

Page 13: ...AC inlet is the main power disconnect Rack Mount Safety Considerations Elevated Ambient Temperature If installed in a closed rack assembly the operating temperature of the rack environment may be greater than room ambient Use care not to exceed the rated maximum ambient temperature of the switch Reduced Air Flow Installation of the equipment in a rack should be such that the amount of airflow requ...

Page 14: ...and light fixtures Do not tie cables to electrical conduits or lay cables on electrical fixtures Always test every installed segment with a cable tester Toning alone is not an acceptable test Always install jacks so as to prevent dust and other contaminants from settling on the contacts The contacts of the jack should face up on the flush mounted plates or left right down on surface mount boxes Al...

Page 15: ...The grounding plug is an important safety feature Plug the power cord into a grounded earthed outlet that is easily accessible at all times Disconnect the power from the target device by unplugging the power cord from either the electrical outlet or the target device Using the serial port to configure the IP addresses of the Management Appliance To assign an IP address to the HMX Manager you must ...

Page 16: ...ge during operation of the appliance Therefore always configure LAN port 1 with a static IP address or if using DHCP ensure that the IP addresses are assigned with unlimited lease times There is no restriction on how LAN port 2 can be configured It is also possible to configure DNS on the HMX Manager if it is required for administrator access through a web browser NOTE If DHCP is selected the HMX ...

Page 17: ...s password NOTE If you have forgotten your password contact Avocent Technical Support Units View Windows The Units View windows display the list of units added to the HMX Manager database Units are displayed in a table format with column headings You can use the checkbox to the left of each unit name to select deselect the unit for an operation Types of Units View windows There are several types o...

Page 18: ...ks in the side navigation bar To display active media sessions 1 Click Active Sessions in the side navigation bar The Active Media Sessions window will open This window lists all the users that are accessing user stations and shows which IQ is being accessed by which user It also displays start times and session duration Units View windows fields The following fields will appear in Units View wind...

Page 19: ... managed units and the tools that can be used to Reboot Upgrade firmware The available tasks depend on the type of managed unit To view overview information for a unit click the name of a unit Adding Units Via the Add Unit Wizard Before you can manage units in the HMX Manager you must first add them to the HMX Manager database You can add units to the HMX Manager database using the Add Unit Wizard...

Page 20: ...ning managed units click Add The Add Unit Wizard Welcome Window will open Click Next 2 The Select Add Unit Procedure window will open Click Discover units within an IP address range then click Next 3 The Enter IP Address Range window will open a Type the IP address in standard dot notation xxx xxx xxx xxx from which to begin the search b Type the IP address in standard dot notation xxx xxx xxx xxx...

Page 21: ...essfully window will open To exit the Add Unit Wizard click Finish To add a single unit that does not yet have an IP address for example if the IP address is lost 1 In a Units View window containing managed units click Add The Add Unit Wizard Welcome Window will open Click Next 2 The Select Add Unit Procedure window will open Click Add a single unit then click Next 3 The Select Unit Type window wi...

Page 22: ...ntered communicating with the Unit Please check the unit s network settings and connectivity Viewing Unit Overview Information To view a summary of all units managed by the HMX Manager 1 Click the Units tab The Units All window will open 2 A list is displayed of all the units i e IQs and user stations that are managed by the HMX Manager 3 To view a list that contains only IQs select the All IQs na...

Page 23: ...ll the units that are managed by the HMX Manager 3 Click the unit name about which you require information 4 The Unit Overview window will open 5 Select Properties from the side navigation bar 6 The Unit Properties window will open This window displays all the general properties of the unit Edit the properties you wish to change NOTE Part Number MPN Serial Number EID and Model are read only values...

Page 24: ...user station name about which you require information 4 The Unit Overview window will open 5 Click Authentication Servers under Unit Settings in the side navigation bar 6 The Unit Authentication Server Settings window will open This window displays the address of the authentication server used by the unit To change Unit Authentication Server settings 1 Click the Units tab 2 A list is displayed of ...

Page 25: ...n configure a user station to allow any user to access the target device paired with that user station without the need to enter a user name or a password this is called Auto Login Mode To enable or disable Auto Login Mode for a user station 1 Click the Units tab 2 A list is displayed of all the units that are managed by the HMX Manager 3 Click the user station name about which you require informa...

Page 26: ...apply the changes Managing Firmware Upgrades To upgrade the firmware on a single unit NOTE You cannot perform a firmware upgrade unless a firmware upgrade file has been added to the HMX Manager software repository See Firmware Management on page 33 NOTE Upgrading the unit firmware requires the unit to reboot currently active sessions will be disconnected 1 Click the Units tab 2 A list is displayed...

Page 27: ...A connection will enable all media sessions Video Audio Keyboard Mouse and vMedia All active media sessions To view a summary of all active sessions 1 Click the Units tab 2 Click Active Sessions in the side navigation bar The Active Media Sessions window will open A list is displayed of all the current active media sessions To view detailed information about an active session 1 Click the Units tab...

Page 28: ...d a location click Locations in the top navigation bar The Locations window will open 3 Click Add The Add Department or Add Location window will open 4 Type a name then click Add The Departments or Locations window will open To delete a department or location 1 Click the Units tab 2 To delete a department click Departments in the top navigation bar The Departments window will open To delete a loca...

Page 29: ...nge the association of an existing unit to a department or location 1 Click the Units tab 2 Click the name of a unit The Unit Overview window will open 3 Click Properties in the side navigation bar then click Location 4 From the drop down lists select the department and or location to associate with the unit If you do not wish to associate the unit with any site department or location choose the t...

Page 30: ...22 HMX Manager Installer User Guide ...

Page 31: ...dows To display the User Accounts window 1 Click the Users tab The User Accounts All window is displayed 2 To display the names of users in a user group click the group name link under User Accounts in the side navigation bar The User Accounts window for that group will open listing all the users in the group 3 To select a user click a username in a User Accounts window Table 4 1 User Status Icons...

Page 32: ...t contain between 6 and 64 alphanumeric characters With the excep tion of and all ASCII characters may be used b Click Next 4 The Assign User to User Groups window opens Select Users as the user group Click Add 5 The Completed Successful window will open Click Finish The new user account has been added to the system HMX Manager Administrators Only administrators can log in to the HMX Manager Admin...

Page 33: ...x to the left of User Name at the top of the list 3 Click Delete A confirmation dialog box will appear 4 Confirm or cancel the deletion Enabling and Disabling User Accounts To restrict the access of a particular user to the system you can disable that user s account within the HMX Manager At any point in the future you can choose to re enable the user s account To disable a user account 1 Click th...

Page 34: ...iew window will open 4 From the User Account Overview screen you can edit the following user information User name Full name Group User s session status To edit User Account Overview Information 1 Open the User Account Overview for the appropriate user 2 Edit the properties you wish to change For example the username the user s full name or the user group 3 Click Save The updated user account over...

Page 35: ...on associated with the username To change the name of a user 1 Click the Users tab 2 Click a user name The User Account Overview window will open 3 Type the user name for the user 4 Type the full name of the user 5 Click Save and then click Close User Passwords A user s password can only changed by an administrator If a user wants to change their password they must contact an administrator NOTE A ...

Page 36: ...o change user account restrictions settings 1 Click the Users tab 2 Click a user name The User Account Overview window will open 3 Click Restrictions in the side navigation bar The User Account Restrictions window opens 4 To change account restrictions To prevent the user from logging into the HMX Manager enable the Disable User Account checkbox Users with open sessions will remain logged in To re...

Page 37: ...t the user authentication settings 1 Click the Users tab The Users tab opens 2 Click Authentication Services 3 Click Internal This brings you to the Authentication Service User Account Policies Internal Window 4 Type a number to indicate the minimum password length in the Minimum Password Length field The default minimum setting is six characters 5 If required click to select either or both of the...

Page 38: ...30 HMX Manager Installer User Guide ...

Page 39: ...ion Each IQ is assigned based on the order in which the users log in To enable IQ pooling 1 In the HMX Manager click the System tab 2 Click HMX Manager Server 3 Click IQ Pooling in the left navigation pane 4 Click to select the Enable IQ pooling 5 Click Save and then Close To disable IQ pooling 1 In the HMX Manager click the System tab 2 Click HMX Manager Server 3 Click IQ Pooling in the left navi...

Page 40: ...o the Management Appliance 7 Click OK A message indicating that the database has been successfully restored appears HMX Manager Upgrade When upgrades of the HMX Manager software are available you can upgrade your HMX Manager from the Upgrade HMX Manager Software Wizard CAUTION All data must be backed up in advance of any software upgrade as all data files are overwritten during the upgrade process...

Page 41: ...ant to add to the HMX Manager Unit Files repository 5 Type a description of the firmware file in the Description field 6 Click Next The firmware is added and the Completed Successful window appears 7 Click Finish The Unit Firmware Files window will open To display firmware information 1 Click the System tab The Unit Firmware Files window will open 2 Click the version of a firmware file The Firmwar...

Page 42: ...34 HMX Manager Installer User Guide ...

Page 43: ...red Event Severity and Categories Events are classified by severity and category Event severity Table 6 1 describes the event severity levels The icon appears in event log displays Event categories Defined events can be classified in the following categories Table 6 1 Event Severity Levels Severity Description Debug Abnormal events that require correcting at a later time Information Events that ar...

Page 44: ...nd time of an event in the HMX Manager s time zone Description Short description of an event To display the event log Click the Reports tab The Event Log All window will open To display event log entries by severity click one of the levels in the Severity Level column in the side navigation bar To display event log entries by category click one of the categories in the Event Category column in the...

Page 45: ...ed as a comma separated values csv file The output event log file is named eventlog csv by default but you may change the name when it is saved The csv file may be viewed in a text editor or spreadsheet application To create an event log csv file 1 Click the Reports tab 2 Click the Export button in the Event Log All window 3 The File Download dialog will open Click Save 4 Browse to the location wh...

Page 46: ...38 HMX Manager Installer User Guide ...

Page 47: ...nt 4A maximum Rated Input Frequency 50 to 60 Hz Rated Output Power 260 W maximum Rated Output Voltages 3 3 V 15 A 5 V 25 A 12V 18A 12 V 1A BTU Rate 1400 Bus hour for rated output power of 260 W Environmental Temperature 0 to 35 Celsius 32 to 95 Fahrenheit operating Humidity 10 to 90 noncondensing operating Safety and EMC Approvals and Markings Electromagnetic Emissions FCC Class B EN 55022 Class B...

Page 48: ...40 HMX Manager Installer User Guide Safety EN 60950 IEC 60950 Compliant UL Listed USA CUL Listed Canada TUV Certified Germany CE Marking Europe Table A 1 HMX Manager Specifications Continued ...

Page 49: ...issue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Check our web site at www avocent com support to search the knowledge base or use the online service request 3 Call the Avocent Technical Support location nearest you ...

Page 50: ...42 HMX Manager Installer User Guide ...

Page 51: ...to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they t...

Page 52: ...ange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompany it with the information y...

Page 53: ...istinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Softw...

Page 54: ...46 HMX Manager Installer User Guide ...

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Page 56: ...For Technical Support www avocent com support 590 820 501A ...

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