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        ESP Serial Hub Installer/User Guide

Appendix D: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you 
encounter with your Avocent product. If an issue should develop, follow the steps below for the 
fastest possible service.

To resolve an issue:

1.

Check the pertinent section of the manual to see if the issue can be resolved by following the 
procedures outlined.

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Check our web site at www.avocent.com/support to search the knowledge base or use the on-
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Summary of Contents for ESP Serial Hub

Page 1: ...Installer User Guide ESP Serial Hub...

Page 2: ......

Page 3: ...r Guide Avocent the Avocent logo and The Power of Being There are registered trademarks of Avocent Corporation All other marks are the property of their respective owners 2005 Avocent Corporation All...

Page 4: ...o communications Operation of this equipment in the residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Cana...

Page 5: ...nsfer modes 7 Serial port pin assignments 7 Network Interface 9 Electrical 10 Installing the Hub 10 Startup 11 Configuring network information 11 After startup and address configuration 12 When Change...

Page 6: ...es 37 Downloading a Configuration File 37 Launching the ESP View Diagnostic Utility 38 Displaying General Statistics 38 Displaying Port Statistics 39 Displaying Connection Status 39 Rebooting the Hub...

Page 7: ...mmand Syntax 56 Port Interface Command 57 Port Connection Method Commands 57 Port Redirection command 57 Port Telnet Server command 57 Port TCP Server command 57 Port TCP Client command 58 Port Modem...

Page 8: ...lity 67 Accessing and Exiting the ESP View Utility 67 Datascope 67 Loopback 70 Status 71 Appendices 73 Appendix A Technical Specifications 73 Appendix B Changing the Serial Port Interface on ESP 2 MI...

Page 9: ...figurable Items 19 Table 3 5 Modem Emulation Connection Method Configurable Items 21 Table 3 6 Modem Commands 24 Table 3 7 Modem Command Response Codes 26 Table 3 8 Dialout Translation Set 27 Table 3...

Page 10: ...able 8 2 ESP View Utility Status Display 71 Table A 1 ESP Serial Hub Technical Specifications 73 Table C 1 RS 422 CAT 5 Adaptor Pin Assignments 77 Table C 2 RS 485 CAT 5 Adaptor Pin Assignments 77 Tab...

Page 11: ...le to facilitate the connection between the ESP serial hub ports and target devices Serial port access All ESP hubs support several ways to access the serial ports Each of these connection methods is...

Page 12: ...ies have limited support for connection methods other than port redirection Socket Application Program Interface API The web interface and the configuration utility offer the most comprehensive sets o...

Page 13: ...ly serial port operations This API is an extension of the raw TCP interface which allows data to be read from or written to an ESP hub serial port Using socket calls an application is able to alter po...

Page 14: ...4 ESP Serial Hub Installer User Guide...

Page 15: ...OWER LED is lit when the hub is connected to a power source ONLINE All The ONLINE LED is lit not blinking when the hub s self test and initialization procedures have completed successfully On ESP 4 MI...

Page 16: ...erial Port Interface on ESP 2 MI Hubs on page 75 TRAFFIC ESP 8 MI and ESP 16 MI The TRAFFIC LED blinks when there is traffic on the LAN RESET All Pushing and holding for ESP 8 MI and ESP 16 MI hubs th...

Page 17: ...he Serial Port Interface on ESP 2 MI Hubs on page 75 On ESP 4 MI ESP 8 MI and ESP 16 MI hubs termination is enabled or disabled using any of the available tools RS 485 transmitter and receiver transfe...

Page 18: ...ber RS 422 485 Description Direction 1 RxD Receive Data pos Input 2 RxD Receive Data neg Input 3 TxD Transmit Data pos Output 4 TxD Transmit Data neg Output 5 GND Ground N A 6 DSR RS 232 Data Set Read...

Page 19: ...full duplex By default auto negotiate and all settings are enabled The setting that will be used is determined by which settings are available and also by priority For a standard CAT 5 twisted pair ca...

Page 20: ...ical power connectors are located on the front of the hub under the label POWER 9 30 VDC 4W You may use either one of the connectors but not both The hub ships with an external power adaptor This adap...

Page 21: ...playing or Changing Network Configuration Values on page 32 Using the configuration utility The configuration utility is automatically enabled on port 1 Using a terminal emulation program of your choi...

Page 22: ...ial Port Physical Interface on page 48 Using a configuration file see Port Interface Command on page 57 Port Connection Method Commands on page 57 and Port Attributes Command on page 58 When Changes T...

Page 23: ...he ONLINE LED will turn off At this point all nonvolatile information will be reset to the factory defaults and the hub will immediately reboot You may also reinitialize the hub using the web interfac...

Page 24: ...14 ESP Serial Hub Installer User Guide...

Page 25: ...nnection Methods on page 33 Configuration utility see Displaying or Changing Connection Methods on page 46 Configuration file see Port Connection Method Commands on page 57 Exclusivity and restriction...

Page 26: ...he Telnet server within the hub will accept a connection from any valid remote IP address There is no filtering of remote addresses The connection will be accepted only if the port is not already open...

Page 27: ...ill be 6002 and so on This value or its result when using the all ports option must meet the following criteria It cannot conflict with the port numbers specified for other enabled connection methods...

Page 28: ...n must meet the following criteria It cannot conflict with the port numbers specified for other enabled connection methods on any port Valid values are 1024 65535 except 4000 and 4100 which are reserv...

Page 29: ...t will remain buffered up to 1 second 100 hundredths of a second at which time all data will be sent If the buffer becomes half full the time is ignored and the data is sent The default value is 0 sen...

Page 30: ...added to a port number will equal 4000 or 4100 When using the all ports option all ports must be valid or the entire selection will not be accepted The default value is 4001 for port 1 4002 for port 2...

Page 31: ...g for a TCP connection to be established When enabled the most recent 20K bytes of data are held in an internal buffer Once the connection is established the buffered serial data is sent to the remote...

Page 32: ...ATDT strings will be ignored See Outgoing calls on page 26 for more information The default value is enabled Destination IP Address Used only when Allow Outgoing Calls is enabled Specifies the IP add...

Page 33: ...will be used during that connection but it will not replace this configured value The configured Response Codes value will be used for subsequent connections Monitor DCD Enables or disables monitorin...

Page 34: ...n Connection Method Configurable Items on page 21 The dialout translation feature may be enabled to translate from an input string usually a telephone number to an IP address IP port see Dialout trans...

Page 35: ...work endpoint The data being received from the serial port is scanned for the string that activates command mode When this string is detected the hub will reply OK to the device and will enter command...

Page 36: ...tion to the remote endpoint Table 3 7 lists the possible response values that is when response codes are enabled and the applicable format numeric or text is enabled Outgoing calls When the Allow Outg...

Page 37: ...eceived after the ATDT command that is the target string If it matches an outgoing connection is made to the specified IP address and IP port instead of the target string Dialout is only done on the f...

Page 38: ...rt attributes The menu based interface also allows you to configure network parameters download and install Flash images reboot reinitialize and monitor ESP hub status For more information see Chapter...

Page 39: ...es are restored to their default setting enabled Table 3 10 Serial Port Valid and Default Values Attribute Valid and Default Values Baud rate Valid values 50 75 110 134 150 200 300 600 1200 2400 4800...

Page 40: ...available The default value is enabled Allow Telnet to configuration utility When enabled the configuration utility may be accessed with Telnet When disabled the configuration utility is not accessibl...

Page 41: ...ss because it has not yet been configured or the hub has been reinitialized you may enter the URL http 192 1 1 1 to access the hub or https 192 1 1 1 for a secure connection to an ESP 8 MI or ESP 16 M...

Page 42: ...A reboot is not required The new password will be required the next time the web interface or the configuration utility is accessed Displaying or Changing Network Configuration Values The Network Conf...

Page 43: ...change will be allowed if hardware flow control is specified for a port that is not configured with the RS 232 interface If the change was applied to all ports the warning will indicate the affected...

Page 44: ...ering feature is enabled and any other connection method is also enabled There is a conflict on the local IP ports between two or more enabled connection methods A warning will be displayed but the ch...

Page 45: ...may differ from the current values for any port 3 To change the interface select a value from the Port Interface listbox 4 If you select RS 422 or RS 485 you may also set a radio button in the RS422...

Page 46: ...ub MAC address Hub serial number Hub part number This information cannot be modified To display hardware information Select Hardware Information from the Main Menu Displaying or Updating Flash Memory...

Page 47: ...rlier version enable the Update Bootloader Regardless of Version checkbox It is generally recommended that this checkbox be disabled d Click Apply The update process may take up to 30 seconds to compl...

Page 48: ...e Reboot button Launching the ESP View Diagnostic Utility The ESP View diagnostic utility may be used for datascope loopback and status functions See ESP View Diagnostic Utility on page 67 for more in...

Page 49: ...nformation described in Table 4 4 for one or all serial ports Table 4 3 Port Statistics Display Item Description Status Port status flags Destination IP Address IP address of the server that has the p...

Page 50: ...nds in the configured inactivity time out value for this session If no time out was configured this field indicates disabled Time Remaining Number of minutes and seconds remaining until the inactivity...

Page 51: ...g the configuration utility see Rebooting the Hub on page 51 or the RESET button on the front panel see Resetting on page 13 Reinitializing the Hub The Initialize operation resets all configurable val...

Page 52: ...42 ESP Serial Hub Installer User Guide...

Page 53: ...en reinitialized you may use the predefined IP address of 192 1 1 1 to access the hub NOTE The predefined IP address 192 1 1 1 is fixed and unexpected errors may occur if another device has the same I...

Page 54: ...rface The configuration utility has a menu based text interface Each menu contains a numbered list of operations When you enter the number associated with an operation and then press Enter you are eit...

Page 55: ...prompted to re enter the new password Retype the new password A confirmation message will appear Displaying or Changing Network Configuration Values The Network Configuration display includes the ESP...

Page 56: ...lists all valid and default values Each attribute menu will contain a numbered list of valid values Either enter the number corresponding to the desired value or press Enter to leave the value unchang...

Page 57: ...he port connection method menus are completed you are prompted to confirm any changes Confirm or cancel the changes Warnings and errors A warning will be displayed and the change will not be allowed i...

Page 58: ...e current port interface value If all ports was selected the display contains the default port interface mode RS 232 which may differ from the current values for any port 3 You are prompted to modify...

Page 59: ...configuration memory in kilobytes ESP 2 MI and ESP 4 MI hubs only Hub MAC address Hub serial number Hub part number This information cannot be modified To display hardware information 1 From the Top M...

Page 60: ...3 11 on page 29 To view or change configurable features 1 From the Top Menu enter 0 to select Server Configuration The Server Configuration Menu will be displayed 2 Enter 3 to select Configurable fea...

Page 61: ...onfigurable features Updating Flash Downloading a configuration file To reboot 1 From the Top Menu enter 0 to select Server Configuration The Server Configuration Menu will be displayed 2 Enter 6 to s...

Page 62: ...nnections section includes the information described in Table 4 5 on page 40 about the servers that are connected to one or all of the ESP serial ports This display is meaningful only when a serial po...

Page 63: ...er 3 5 To run the datascope feature enter 4 You will be prompted to select a port Once the port is selected the datascope function will run until you press any key on the keyboard The datascope shows...

Page 64: ...54 ESP Serial Hub Installer User Guide...

Page 65: ...tional parameters for one serial port All lines are preceded by a comment character To use the sample configuration file as a template 1 Access the web interface See Accessing the Web Interface on pag...

Page 66: ...nable a connection method that is mutually exclusive of other connection methods and one or more of those other methods was enabled previously either earlier in this or another configuration file or t...

Page 67: ...commands enable or disable connection methods to one or all ESP hub serial ports See Serial Port Connection Methods on page 15 for information about enabling multiple connection methods Port Redirecti...

Page 68: ...DISABLE BUFFERING hsec TIMEOUT sec Dialout Translation command The Dialout Translation command is used to translate telephone numbers to an IP address and IP port This command is valid only when the...

Page 69: ...x of the configurable features commands Table 3 11 on page 29 describes each feature Initiating a Configuration File Download When used from a BootP or DHCP server no user interaction is required to i...

Page 70: ...oad If the web interface or the configuration utility was used to initiate the download of the configuration file the completion status of the operation will be displayed If the configuration file dow...

Page 71: ...e command prompt When you type espinstall exe at the command prompt with no parameters a help screen will be displayed You may then enter commands to install one hub at a time During this process you...

Page 72: ...ntains address and port assignment commands for an ESP 2 MI serial hub ESP TYPE ESP 2 MI IP 10 0 0 115 MAC 00 80 7D 94 65 00 P1 COM30 P2 COM40 END Type and address information The IP address IP comman...

Page 73: ...must first be initialized with no IP address Enter additional commands as needed to modify update the configuration The last command for each hub s block must be END Changes take effect immediately yo...

Page 74: ...n in the ESPinstall log file The default is enabled END Designates the end of the installation update commands for an ESP hub ESP Designates the beginning of the installation update commands for an ES...

Page 75: ...his command is valid only for ESP 2 MI hubs OPENPERSIST ON OFF Enables ON or disables OFF the persistent open feature for this ESP hub P p_port COM l_port Physical port number p_port and unique logica...

Page 76: ...port 4 is remapped to logical port 110 The transmit drain feature is disabled for port 1 The following command removes information about the ESP hub at IP address 10 0 0 116 remove 10 0 0 116 The foll...

Page 77: ...must be enabled See Configurable Features on page 29 for more information Accessing and Exiting the ESP View Utility To launch the ESP View utility 1 Access the ESP hub web interface see Accessing the...

Page 78: ...ive to the start time of the datascope session not the time of day or date The accuracy of the timestamp is dependent on the Java Virtual Machine and the environment where the datascope is being used...

Page 79: ...n the serial interface buckets could be filled with only control signals and no data would be available for later analysis This occurrence is unlikely but possible The sampling rate is driven by data...

Page 80: ...in the ESP View utility window To view all the data you may use the scroll bar arrow keys or the Beginning Reverse Forward or End buttons Loopback The loopback function runs loopback tests on one or...

Page 81: ...n information and traffic statistics for one or all ESP hub serial ports Table 8 2 describes the fields in the main panel of the ESP View utility Status window Some information is not valid if the por...

Page 82: ...y menu 3 In the Settings area select the ESP hub port number or All 4 Enter a sampling rate which specifies how often the hub will be polled 5 To start polling click Play A rotating circle in the lowe...

Page 83: ...11 x 12 07 x 11 13 cm 1 62 x 4 75 x 4 38 ESP 4 MI hubs 4 11 x 14 35 x 17 15 cm 1 62 x 5 65 x 6 75 ESP 8 MI hubs 4 45 x 22 23 x 20 32 cm 1 75 x 8 75 x 8 00 ESP 16 MI hubs 4 45 x 22 23 x 20 32 cm 1 75...

Page 84: ...ewith complies with the requirements of the above Directives and Standards To maintain EN 55024 Product Family Immunity compliance it is recommended that quality Unshielded Twisted Pair UTP or Shielde...

Page 85: ...these interfaces and now want to enable another interface use the following procedure You will need a Phillips screwdriver Proper electrostatic discharge ESD protection should be used at all times Use...

Page 86: ...off its current interface setting and place it on the columns indicated above for the desired interface setting The interface settings are also printed on the PCB 3 If you are enabling the RS 422 or t...

Page 87: ...twisted pairs for the RS 485 signal pair Table C 1 RS 422 CAT 5 Adaptor Pin Assignments Pin Number DB 9 RS 422 Description Pin Number RJ 45 1 RxD Receive Data pos 1 2 RxD Receive Data neg 2 3 TxD Tran...

Page 88: ...er Description 210122 RJ 45 to DB 9M DTE Adaptor 210120 RJ 45 to DB 9F DCE Adaptor 210124 RJ 45 to DB 25M DTE Adaptor 210123 RJ 45 to DB 25M DCE Adaptor 210125 RJ 45 to DB 25F DTE Adaptor 210121 RJ 45...

Page 89: ...Modular Cable 690227 25 foot 8 wire Reversing Modular Cable 690228 75 foot 8 wire Reversing Modular Cable 750122 Wiring Starter Kit 8 wire includes all the above adaptors and one 690226 cable 210128...

Page 90: ...oduct If an issue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of the manual to see if the issue can be resolved by followin...

Page 91: ...ort interface 48 displaying connection status 52 displaying general statistics 51 displaying hardware information 49 displaying port statistics 52 downloading a configuration file 50 enabling configur...

Page 92: ...nterfaces network 9 physical 6 IP address 43 how to set during startup 11 predefined 31 setting in a configuration file 59 setting in the configuration utility 45 setting in the web interface 32 L LED...

Page 93: ...ation utility 51 in the web interface 41 Reset Reboot in hardware 13 in the configuration utility 51 in the web interface 41 Response codes 26 RS 485 transfer mode about 7 setting in a configuration f...

Page 94: ...Web interface about 31 accessing 31 changing the port interface 34 displaying connection status 39 displaying general statistics 38 displaying hardware information 36 displaying port statistics 39 do...

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