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Avocent AutoView AutoView Wireless Switch Installer/User Manual Download Page 29

  Appendices        

21

Appendix B: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you 
encounter with your Avocent product. If an issue should develop, follow the steps below for the 
fastest possible service:

1.

Check the 

Troubleshooting 

section of this manual to see if the issue can be resolved by follow-

ing the procedures outlined. See 

Appendix C

.

2.

Check our web site at www.avocent.com/support to search the knowledge base or use the on-
line service request.

3.

Call Avocent Technical Support for assistance at (888) 793-8763. Visit the Avocent web site at 
http://www.avocent.com/support and select 

Support Phone Numbers

 for current support hours.

Summary of Contents for AutoView AutoView Wireless Switch

Page 1: ... 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Germany Gottlieb Daimler Straße 2 4 D 33803 Steinhagen Germany Tel 49 5204 9134 0 Fax 49 5204 9134 99 Avocent Canada 50 Mural Street Unit 5 Richmond Hill Ontario L4B 1E4 Canada Tel 1 877 992 9239 Fax 1 877 524 2985 Email support avocent...

Page 2: ...abling is attached to the unit Poorly constructed and miswired cabling can diminish video quality and damage equipment Avocent manufactured cabling is built to high quality standards utilizing overall braided shield to comply with FCC emission standards and each cable is individually tested under load 2 If defect or malfunction was caused by abuse mishandling unauthorized repair or use other than ...

Page 3: ...de Avocent the Avocent logo The Power of Being There and AutoView are registered trademarks of Avocent Corporation or its affiliates All other marks are the property of their respective owners 2004 Avocent Corporation All rights reserved ...

Page 4: ... with the instruction man ual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Notification This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out i...

Page 5: ...s Switch 7 LEDs 7 The AutoView Wireless On Screen Display 8 The AutoView Wireless Main Menu 8 Computer access modes 9 Viewing and selecting attached computers 10 Scanning 10 Changing a User Password 11 Displaying Link Status 11 Fine Tuning the Image Settings 11 Displaying Version Information 12 Changing the Video Mode 13 Disconnecting from a Computer 13 Logging Out 13 Chapter 4 Login Security 15 E...

Page 6: ...iv Appendices 19 Appendix A Technical Specifications 19 Appendix B Technical Support 21 Appendix C Troubleshooting 22 Appendix D Standards based Technology 25 ...

Page 7: ...4 Figure 2 2 AutoView Wireless Transmitter Installation Example 5 Figure 3 1 Transmitter LEDs 7 Figure 3 2 The OSD Main Menu 9 Figure 3 3 The Link Status Window 12 Figure 3 4 The Versions Window 13 Figure 4 1 Adding a New User 16 Figure 4 2 Editing an AES Key 18 LIST OF FIGURES ...

Page 8: ...vi List of Tables Table 3 1 LED Conditions 7 Table 3 2 Channel Status States 10 Table A 1 AutoView Wireless Switch Specifications 19 Table C 1 AutoView Wireless Switch Troubleshooting 22 LIST OF TABLES ...

Page 9: ...toView Wireless On Screen Display OSD The AutoView Wireless OSD makes it simple to set up and adjust your video parameters Accessed from the receiver side the OSD makes tuning your video fast and convenient Available computers can be selected via keyboard or mouse commands Secure connectivity and 802 11a standards based design The AutoView Wireless switch can be operated in shared or private mode ...

Page 10: ...ound card of your PC with the provided audio cable Safety Precautions To avoid potential video and or keyboard problems when using Avocent products If the building has 3 phase AC power ensure that the computer and monitor are on the same phase For best results they should be on the same circuit Use only Avocent supplied cable to connect computers and KVM switches Avocent warran ties do not apply t...

Page 11: ...ectric shock or damage to your equipment Disconnect the power from the unit by unplugging the power supply from the electrical outlet To connect a user 1 Select a location for your AutoView Wireless receiver Find a convenient position for locating the AutoView Wireless receiver such as a desktop that is near your extended display Best per formance is achieved when the antennas are clearly visible ...

Page 12: ... NOTE Use only an Avocent supplied power supply 6 Connect your display s power supply to appropriate electrical outlets 7 Repeat these steps for each attached user To connect a computer 1 Ensure that the video setting of the computer you are about to attach is 1024 x 768 800 x 600 or 640 x 480 at 60 Hz refresh rate 2 Power down each computer that will be part of your AutoView Wireless switch syste...

Page 13: ...nector 7 Optionally you may connect a local keyboard monitor and mouse to the ports located on the rear of the transmitter 8 Connect your AutoView Wireless transmitter to an AC power source with one of the power sup plies included with your AutoView Wireless switch NOTE The transmitter must be powered up before the computer NOTE Use only an Avocent supplied power supply 9 Power up your computer 10...

Page 14: ... with one of the power sup plies included with your AutoView Wireless switch NOTE The transmitter must be powered up before the computer NOTE Use only an Avocent supplied power supply 8 Power up the cascaded KVM switch 9 Power up any computers attached to your cascaded KVM switch 10 Activate the AutoView Wireless OSD and select the cascaded switch Ensure that the cascaded KVM switch is displaying ...

Page 15: ... receivers 5 Power up the attached computers NOTE Always power up the AutoView Wireless transmitter and wait for the middle LED marked S2 to illuminate before powering up any attached computers LEDs Both the AutoView Wireless transmitter and receiver contain three LEDs visible from the front of each unit The LEDs are labeled on the unit Figure 3 1 Transmitter LEDs Table 3 1 LED Conditions S1 S2 PW...

Page 16: ...ck the Setup button to activate the Setup menu 2 A list of available activation sequences will be displayed Click the one that you wish to use NOTE When the hotkey sequence is set to Print Screen pressing the Print Screen key twice in rapid succession will send a Print Screen command The AutoView Wireless Main Menu The AutoView Wireless Main menu is the first to appear when the OSD is activated an...

Page 17: ...ivity another user can take control of the computer Broadcast Share BS Broadcast Share mode is much the same as Cooperative Share mode but keyboard and mouse control is limited to the first receiver that is connected to the transmitter All other users can only access video Private P When you select your computer after clicking the P radio button no other user station in the system can switch to yo...

Page 18: ... the AutoSetup feature to fine tune the image For more information see Fine Tuning the Image Settings later in this chapter NOTE When the OSD is not active users may also scroll through the available computers by pressing and holding the Ctrl key and pressing the Up and Down Arrows to switch Scanning In Scan mode multiple computers may be monitored in sequence Activating the OSD once scanning is i...

Page 19: ...oved Changing a User Password For maximum security users are encouraged to change their password frequently NOTE This option is only applicable to systems where login security has been enabled To change a user password 1 Activate the OSD and click the Setup button to access the Setup menu 2 From the Setup menu click Security then User Accounts and ChgPassword 3 You will be prompted to enter the ol...

Page 20: ...completely regenerated before continuing To optimize video manually 1 Activate the OSD 2 Click Setup Display This will provide a list of user configurable video parameters 3 Adjust the video settings as needed The screen will update automatically Figure 3 3 The Link Status Window Displaying Version Information To display the software and firmware versions on the currently selected transmitter and ...

Page 21: ...screen for video broadcast configurations Users may toggle between Computer and DVD mode from the Commands menu NOTE The mode button is only available when a computer is selected To change the Video mode 1 Activate the OSD and select Commands 2 By clicking the Change button you may toggle between Computer and DVD mode Disconnecting from a Computer A user may disconnect from an attached computer by...

Page 22: ...14 AutoView Wireless Installer User Guide ...

Page 23: ...enabled there are two levels of access Admin and user When login security is enabled a user must be logged in as Admin to Add or change user logins Change transmitter names Administer AES keys NOTE AES security is always active To enable login security 1 Activate the OSD and select Setup Security 2 Check the box marked Enable Login Screen NOTE Once this box is checked all users will be prompted fo...

Page 24: ...res that the user be logged in as Admin NOTE Only two users may be logged in at a given time To add a user 1 From the Security menu click the User Accounts button 2 A list of currently configured users will appear Click the AddUser button to activate the Add a New User window Figure 4 1 Adding a New User 3 Type the user s name and password in the provided blanks 4 Click Save to save changes or pre...

Page 25: ...ata is encrypted with AES It is not possible to form a link between a transmitter and receiver unless their AES keys match Transmitters and receivers are shipped from the factory with a default AES key Users who desire maximum security should change all AES keys to a new system specific key To display the current list of allowed AES keys 1 Activate the OSD and click Setup Security to display the S...

Page 26: ...elete an EID and AES key from the list 1 Disconnect from the transmitter if you are currently connected 2 From the AESKey menu click the EID that you wish to delete 3 Click Delete NOTE A receiver may save a maximum of 32 EIDs and associated AES keys in FLASH memory If the list is full the user must delete an unused EID to allow a new EID and AES key to be saved ...

Page 27: ... 50 60 Hz switching power supply Multimedia Video Link Performance 640 x 480 800 x 600 1024 x 768 Video Link Compatibility VGA SVGA XGA Video Interface VGA compatible with analog RGB 15 pin D shell non interlaced 60 Hz refresh rate Audio Support Analog audio Supported Hardware Computer Most standard IBM PC compatible computers Video Resolution VGA SVGA XGA Peripherals PS 2 keyboard PS 2 mouse spea...

Page 28: ...aller User Guide Radio Continued Range XGA video resolution to 100 feet Security AES encryption with 802 1x authentication Safety and EMC Standards FCC Class A UL cUL Table A 1 AutoView Wireless Switch Specifications Continued ...

Page 29: ...sible service 1 Check the Troubleshooting section of this manual to see if the issue can be resolved by follow ing the procedures outlined See Appendix C 2 Check our web site at www avocent com support to search the knowledge base or use the on line service request 3 Call Avocent Technical Support for assistance at 888 793 8763 Visit the Avocent web site at http www avocent com support and select ...

Page 30: ...f this is functioning check that the display settings for your computer are set no higher than a resolution of 1024 x 768 at 60 Hz refresh rate If the monitor does not function correctly replace it No mouse and or keyboard operation from peripherals attached to transmitter Verify that the mouse and keyboard are connected to the correct PS 2 ports on the computer Match the connector color codes gre...

Page 31: ...e AutoView Wireless receiver are illuminated indicating that the receiver is linked to the transmitter If all three LEDs are not illuminated move the AutoView Wireless receiver closer to the AutoView Wireless transmitter unit and attempt to link the units again Retest the mouse and keyboard by connecting them directly to the computer and rebooting If one does not function correctly replace the fau...

Page 32: ...eiver Ensure that the video cable from the AutoView Wireless transmitter is securely plugged in to the correct connector on the computer Run Auto Setup from the OSD Remember to click Finish to save new settings Slow response from peripherals attached to AutoView Wireless receiver Run Auto Setup from the OSD Remember to click Finish to save new settings Table C 1 AutoView Wireless Switch Troublesho...

Page 33: ... rate up to 54 Mbps within the 5 GHz band utilizing Orthogonal Frequency Division Multiplexing OFDM technology This technology works by transmitting high speed digital data over a radio wave utilizing OFDM technology OFDM works by splitting the radio signal into multiple smaller sub signals that are then transmitted simultaneously at different frequencies to the receiver OFDM reduces the amount of...

Page 34: ...26 AutoView Wireless Installer User Guide ...

Page 35: ...abling is attached to the unit Poorly constructed and miswired cabling can diminish video quality and damage equipment Avocent manufactured cabling is built to high quality standards utilizing overall braided shield to comply with FCC emission standards and each cable is individually tested under load 2 If defect or malfunction was caused by abuse mishandling unauthorized repair or use other than ...

Page 36: ... 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Germany Gottlieb Daimler Straße 2 4 D 33803 Steinhagen Germany Tel 49 5204 9134 0 Fax 49 5204 9134 99 Avocent Canada 50 Mural Street Unit 5 Richmond Hill Ontario L4B 1E4 Canada Tel 1 877 992 9239 Fax 1 877 524 2985 Email support avocent...

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