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AVM FRITZ! Powerline 520E Set, Installation And Operation Manual, Page: 32 / 38

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32

Customer Service

15

Customer Service

Be it product documentation, frequently asked questions, tips or sup-
port: this chapter presents information on all important service topics.

15.1

Information in the Internet

On its web site AVM presents comprehensive information on 
your AVM product.

15.2

Support from the Support Team

Should problems with your FRITZ!Powerline arise, first we 
advise:

•

Read our tips from the AVM Knowledge Base in the “Ser-
vice” area.

service.avm.de/support/en/skb

This site contains answers to questions our customers 
have frequently asked our Support team.

15.3

Support by E-mail

You can send us an English-language e-mail request at any 
time using the “Service” area of our web site. The “Service” 
area can be reached at:

www.avm.de/en/service

1.

Select the product group and your product for which you 
need support from the “Support” area. 

You will receive a selection of FAQs. 

2.

If you need more help, click the “Contact support” but-
ton to open the e-mail support form.

3.

Fill out the form in Englisch. 

4.

Send it to AVM by clicking the “Submit support request”. 

Our Support team will respond by e-mail as quickly as possible.

FRITZ!Powerline 520E-e.fm  Seite 32  Donnerstag, 23. August 2012  6:27 18

Summary of Contents for FRITZ! Powerline 520E Set

Page 1: ... AVM GmbH Alt Moabit 95 10559 Berlin Telefon 030 39976 0 info avm de www avm de Installation and Operation 411298001 Installation and Operation 411298001 FRITZ Powerline 520E Set ...

Page 2: ... 3 3 Connecting Powerline Adapters from Other Manufacturers 11 3 4 Connecting Multiple Network Devices 11 4 Security in the Powerline Network 12 4 1 Encryption 12 4 2 Changing the Network Password 12 5 Application Examples 16 5 1 Internet Connection for All Network Devices 16 5 2 Networking Computers 17 5 3 Game Consoles on the Internet Connection or in the Home Network 5 4 TVs and Stereo Systems ...

Page 3: ...owerline Network 26 10 5 Kinds of Devices on the Powerline Adapter 26 11 Powerline Technical Background 27 12 Electromagnetic Interference 28 13 Comparison with other Network Technologies 29 14 Technical Specifications 31 15 Customer Service 32 15 1 Information in the Internet 32 15 2 Support from the Support Team 32 15 3 Support by E mail 32 15 4 Manufacturer s Warranty 33 Legal Notice 34 Legal N...

Page 4: ...void malfunctions Highlighting Example Quotation marks designate elements in the user interface path entries and names of folders and files Home Network C Pictures Info Blue underlined text designates addresses to be entered in the browser fritz box Blue text designates links and references wi thin this manual see page 34 Bold type emphasizes important words Do not click FRITZ Powerline 520E e fm ...

Page 5: ...20E is plugged into a power outlet in your home to provide the connection between the two devices With the powerline connection to the Internet router the connected computer receives access to the Internet The FRITZ Powerline 520E Set includes two adapters which require no setup Upon delivery both FRITZ Powerline 520E are configured such that connections are safely encrypted from the outset Additi...

Page 6: ...rline 520E into the wall outlet and the multi outlet strip in FRITZ Powerline 520E s integrated socket Insert FRITZ Powerline 520E in outlets located in a dry place that is free of dust and protected from direct sun light FRITZ Powerline 520E may heat up during operation This is normal The FRITZ Powerline 520Es comply with the required safety regulations Avoid operation in the direct vicinity of a...

Page 7: ...onfi guring security settings flashing every 15 seconds FRITZ Powerline is on standby off FRITZ Powerline has no electrical power on The network port LAN port is occup ied off No network cable is connected or the device connected to the network cable is switched off on FRITZ Powerline is connected with the powerline network and sending or receiving data off FRITZ Powerline did not detect any compa...

Page 8: ...lti outlet strip power outlet strip at this lo cation plug the multi outlet strip into FRITZ Powerline 520E s integrated socket The integrated socket is equipped with a mains filter for low interference powerline connections Button Function Reset button Restores the factory settings to FRITZ Powerline Security button Integrates into an existing powerline network Always operate the multi outlet str...

Page 9: ...TZ Powerline directly into a wall outlet If you would also like to connect a multi outlet strip con nect it to FRITZ Powerline 520E s integrated socket 2 Connect your FRITZ Box to the FRITZ Powerline adapter with a LAN cable 3 Plug the second FRITZ Powerline adapter into any outlet in your home 4 Use a LAN cable to connect a computer or another net work device such as a television to the second FR...

Page 10: ...ear a plugged in FRITZ Powerline that is already part of the powerline network 2 Press the Security button for one second to establish a new connection 3 Within two minutes press the Security button on an existing FRITZ Powerline already connected in your net work and hold it down until the Powerline LED stops flashing 4 Now plug the new FRITZ Powerline into the desired pow er outlet The new FRITZ...

Page 11: ...button on the powerline adapter from the other manufacturer to apply the new network password The powerline adapter now connects with the FRITZ Powerline network Generally an LED indicates when this process has been completed 3 4 Connecting Multiple Network Devices You can also operate multiple network devices on FRITZ Powerline if you connect a standard switch or hub to the network port on FRITZ ...

Page 12: ...both to identify FRITZ Powerline in the power line network and for encryption during data transmission Both adapters from the FRITZ Powerline Set are delivered with a preset individual network password From the outset this guarantees secure connections in the FRITZ Powerline net work Additional FRITZ Powerline adapters are integrated into the network safely and securely at the push of a button 4 2...

Page 13: ...urity button on one of the two adapters for a second in order to start transmission of the new network password The Power LED begins flashing 3 Within 2 minutes press the Security button on the other adapter so that it can receive the new network password Now the powerline connection is established with the new network password The process is concluded as soon as the Powerline LEDs on both adapter...

Page 14: ...vice password of the FRITZ Powerline in the Device password field and then click OK The device password of the adapter is printed on the sticker on the base of the adapter housing Now FRITZ Powerline will restart As soon as the Power LED stops flashing the device has been restarted 6 Next go to the AVM FRITZ Powerline program and dou ble click the icon of the FRITZ Powerline connected with the com...

Page 15: ...rd will no longer be visible in the AVM FRITZ Powerline pro gram In order to change their passwords as well pro ceed as follows for each individual adapter Connect the adapter with the computer on which the AVM FRITZ Powerline program is installed and repeat steps 6 through 8 FRITZ Powerline 520E e fm Seite 15 Donnerstag 23 August 2012 6 27 18 ...

Page 16: ...tions introduce several examples of how powerline networks can look 5 1 Internet Connection for All Network Devices Network devices like computers game consoles or televisions are scattered over different rooms or even different floors of your home But generally there is only one Internet connection With FRITZ Powerline you use the electrical wiring to connect all devices with the Internet connect...

Page 17: ...ly 5 2 Networking Computers Computers connected with each other in a network can ex change data among each other and share hard drives or print ers Portable computers laptop notebook tablet etc can be integrated into the home network temporarily With FRITZ Powerline 520E you connect your computers via electrical wiring in a powerline network FRITZ Powerline 520E e fm Seite 17 Donnerstag 23 August ...

Page 18: ...e Network With FRITZ Powerline 520E you can integrate your game con sole into your network If the network is connected to the In ternet you can play against users all over the world and download game add ons Po we r DS L In te rn et Fe st ne tz W LA N In fo FRITZ Powerline 520E e fm Seite 18 Donnerstag 23 August 2012 6 27 18 ...

Page 19: ...V can use services like video on demand IP TV or services available in the Internet like You Tube and Flickr The stereo system can receive web radio sta tions Both devices also enjoy access to the collections of photographs videos and music available in the home net work which can be accessed on network storage Po we r DS L In te rn et Fe st ne tz W LA N In fo FRITZ Powerline 520E e fm Seite 19 Do...

Page 20: ...load AVM FRITZ Powerline from the Internet free of change from www avm de en powerline Operating Systems The program is available for the Windows 7 Vista und XP op erating systems Features Graphical overview of all powerline adapters in the net work Additional powerline adapters can be added to the se cure powerline network Support in locating the best outlet LEDs can be switched on and off Energy...

Page 21: ...y settings can be restored to each adapter Firmware updates of visible FRITZ Powerline adapter When you use FRITZ Powerline in a FRITZ Box home network the FRITZ Box user interface gives you additional information about the network FRITZ Powerline 520E e fm Seite 21 Donnerstag 23 August 2012 6 27 18 ...

Page 22: ... the top of the housing to keep it from being pressed by accident All LEDs go out for a moment and then the adapter will re start As soon as the Power LED stops flashing the proce dure has been concluded Restoring Factory Settings with AVM FRITZ Powerline 1 Plug FRITZ Powerline into an outlet 2 Use a network cable to connect FRITZ Powerline to a computer on which the AVM FRITZ Powerline program is...

Page 23: ...mounts to 1 Gbit s This data rate can be limited to 100 Mbit s for each adapter in order to reduce the energy consumption under load by up to 1 watt This limit is configured in the AVM FRITZ Powerline program The setting for limiting data rates is called Green Mode Computers that can be started over the network Wake on LAN are not switched off completely so FRITZ Powerline does not switch to stand...

Page 24: ...lti Outlet Strips Multi outlet strips have two disadvantages they constitute a branch and thus reduce transmission capacity devices plugged into the multi outlet strip that operate in parallel can interfere with the powerline signal Therefore the FRITZ Powerline should be operated directly at a wall outlet rather than at a multi outlet strip to allow a high er transmission capacity Multi outlet st...

Page 25: ... exist within a single cir cuit Each network uses its own individual network password No network interferes with the communication of another net work 10 2 FRITZ Powerline across Various Phases in the Power Supply Can FRITZ Powerline be used across different phases of the power supply Yes home networking with FRITZ Powerline is possible even when the adapters are used in different phases phase con...

Page 26: ...dapters For integration into the FRITZ Powerline network you must share the network password with the other powerline adapter see Connecting Powerline Adapters from Other Manufacturers on page 11 10 5 Kinds of Devices on the Powerline Adapter What kinds of devices can be connected to powerline All network devices that comply with the Ethernet IEEE 802 3 standard can be connected to the adapters Th...

Page 27: ...ommunication system Sending adapters modulate the data signals to a carrier fre quency in other words the carrier frequency is changed Re ceiving adapters demodulate the data signals meaning that they change the modulated frequency back to the carrier fre quency and the original data signal Standard IEEE P1901 FRITZ Powerline complies with the IEEE P1901 standard IEEE P1901 is a standard that defi...

Page 28: ... communications applications No disturbance of wireless communications applica tions is to be expected Radio reception is generally re stricted to the FM band between 87 20 and 108 00 MHz The FRITZ Powerline band is considerably lower at 2 to 68 MHz Interference in the amateur radio bands No disturbance of amateur radio bands are to be expected either With in the frequency bands of amateur radio F...

Page 29: ... network by cable Powerline Depending on the standard used gross transmission rates of 200 Mbit s and 500 Mbit s are currently possible Branches sockets and switches reduce transmission speed on the way between two stations The shorter and more direct the route the higher the transmission speed WLAN Depending on the WLAN standard used and the antenna technolo gy gross transmission values of betwee...

Page 30: ...rk Technologies Range Powerline up to several hundred meters WLAN not specified because rates depend so strongly on structural conditions Ethernet up to 100 meters FRITZ Powerline 520E e fm Seite 30 Donnerstag 23 August 2012 6 27 18 ...

Page 31: ... video transmis sion and Internet telephony free of interference Low power consumption of less than 3 W during opera tion efficient energy saving feature with less than 0 5 W on standby Power 100 to 240 V 50 60 Hz Multicast supports multicast sessions using IGMP Support for IPv6 Compatible with IEEE P1901 Compatible with 200 and 500 Mbit s powerline adapters Implementation is possible in parallel ...

Page 32: ...s answers to questions our customers have frequently asked our Support team 15 3 Support by E mail You can send us an English language e mail request at any time using the Service area of our web site The Service area can be reached at www avm de en service 1 Select the product group and your product for which you need support from the Support area You will receive a selection of FAQs 2 If you nee...

Page 33: ... defects which is mentioned in these terms of war ranty are not constituted We guarantee that the software conforms with general speci fications not however that the software meets your individ ual requirements Delivery costs will not be reimbursed Prod ucts which have been replaced revert to our ownership Claims recognized under warranty entail neither an extension or recommencement of the warran...

Page 34: ...l not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negli gence AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a result of direct or indirect errors or destruction and for any costs including connection charges related t...

Page 35: ...C Low Voltage Directive Electrical equipment designed for use within certain voltage limits 2009 125 EC EU directive ecodesign requirements for energy related products The following norms were consulted to assess conformity EN 60950 1 2006 A11 2009 A1 2010 EN 55022 2010 EN 55024 2008 EN 50412 2 1 04 2006 EN 61000 3 2 2006 A2 2009 EN 61000 3 3 2008 Berlin 08 01 2012 Peter Faxel Technical Director F...

Page 36: ... bring FRITZ Powerline 520E to a collection point in your local community for the disposal of electric and electron ic appliances after use Symbol for the separate collection of electric and electronic devices Note the symbol for the separate collection of electric and electronic devices FRITZ Powerline 520E and the electronic parts included with delivery must be disposed of separately from househ...

Page 37: ... 12 F factory settings 22 FAQs 25 frequently asked questions 25 H help customer service 32 support team 32 hub 11 I IEEE P1901 27 imprint 34 integrated socket 8 L LAN port 7 LEDs 7 legal notice 34 M manufacturer s warranty 33 modulation 27 multi outlet strip 8 N network 25 network password 12 network port 7 notice legal 34 O optimizing transmission capacity 24 P package contents 6 power outlet str...

Page 38: ...ed 8 standard 27 stereo systems in the network 19 support 32 by e mail 32 information in the Internet 32 switch 11 symbols in the manual 4 T technical background 27 technical specifications 31 W warranty 33 FRITZ Powerline 520E e fm Seite 38 Donnerstag 23 August 2012 6 27 18 ...

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