Matrix Switching System
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User Manual
23
(4) If none of the above circumstances happen, it could be internal failure of the product
itself. You must send for repair by qualified technical engineers.
6. What to do if you sense the power leakage during plugging or unplugging of the
input/output ports?
Answer:
It could be that the equipment power is not properly grounded. You must
properly ground your equipment; otherwise product life can easily be
shortened.
7. What to do if the LCD displays normally and the communication port has return code
but no image output?
Answer:
(1) It could be that the output/input connectors got loosen. Simply replace the
connectors.
(2) It could be the connection cable short-circuited. Simply replace the cable.
(3) It could be the connection cable is broken. Simply replace the cable.
8. What to do if the HDMI matrix panel keys and communication ports are out of order?
Answer:
Check if the equipment power input is in good contact and the computer
communication ports are in good order. If yes, it could be some internal failure
of the product, please send for repair by qualified technical engineer.
9. What to do if operation and function failure occurred?
Answer:
Check if the equipment and the matrix system are in proper connection. If the
problem persists, send the product to the maintenance center for repair.
