Exclusions
AVIVA’s warranty does not apply to (1) any product that is
misused, abused, modified, damaged by accident, or used for
anything other than normal consumer use as authorized in
AVIVA’s current product literature, or (ii) any product purchased
through an online auction house. AVIVA’s warranty does not
apply to the battery cell unless the battery cell is fully charged
by you within seven days after you purchase the product and
at least every 6 months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer
service team via telephone at (888) 123-4567, or via email
at [email protected]. If our customer service team
determines that further assistance is required, they will give
you a Return Material Authorization (“RMA”) number and
will provide you with return instructions. You must properly
package the product, clearly marking the RMA number on the
package and including proof of your purchase date with the
product. We will process your return and send your repaired
or replacement product to you in North America. For product
purchased or being shipped outside of North America, please
contact the local distributor from whom you purchased the
product or email [email protected] to obtain further
information.
EXCLUSIVE REMEDY; LIMITATION OF LIABILITY
The foregoing provisions state AVIVA’s entire liability, and your exclusive
remedy, for any breach of warranty, express or implied. IN NO EVENT
WILL AVIVA BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY
AVIVA PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING
DAMAGE TO OTHER DEVICES. IN NO EVENT WILL AVIVA’s LIABILITY
FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT
(INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER ANY
OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU
FOR THE AVIVA PRODUCT. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
