Service
9
Service
9.1
First Aid
If you have general problems with the program or you cannot clean your system after an
infection:
f
Please check AntiVir functions with the checklist below.
9.1.1
Checking System Configuration
f
Check if Avira AntiVir Server service is active. You can see this in the Services
configuration window (
Start/Settings/Control Panel/Administrative Tools/Services
) at
Avira AntiVir Server s
ervice:
–
the
Startup type
must be
Automatic
.
–
in the
Log on
tab,
Local System account
has to be activated.
–
also,
Allow service to interact with desktop
must be activated.
If the service is active:
f
Check the current configuration of Avira AntiVir Server service.
If the service is not active:
f
Activate the Avira AntiVir Server service in the Services configuration window.
f
Select
Avira AntiVir Server
service.
f
Click on
Start
.
The
Avira AntiVir Server
service is started.
If this does not work:
f
Check the error codes and messages in the Event Viewer in the AntiVir Server
Console.
f
Check the entries in the main log file of Avira AntiVir Server.
If this does not help either:
f
Contact AntiVir Support (see chapter: Support-Service). Have all messages from the
Event Viewer and the main log file at hand.
9.1.2
Checking Guard Configuration
f
Check whether the
Local Files
option under
Settings :: Guard :: Scan
is activated.
f
Check the settings for Files to scan under
Settings :: Guard :: Scan
. If "
Use file
extensions list
" is activated: check the file extensions list and if necessary
f
Check whether AntiVir has actually performed file scanning. Activate the
Complete
Information option
in the
Report
tab. Test the access and check the report file.
22
Avira AntiVir Server
Avira GmbH
