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Troubleshooting

Installation Error

If an error occurs during installation, you can remove the keyboard from your system and attempt to install again.

1. Ensure your keyboard is connected to your computer.

2. On your computer, open the Windows Device Manager.

3. Expand the Ports (Com & LPT) list.

4. Right-click USB CDC serial port emulation and select Uninstall.

5. Disconnect the keyboard.

6. If you are prompted, restart your computer.

7. After your computer has restarted, connect the keyboard and try installing again.

Joystick Malfunction

If the joystick malfunctions, it can be recalibrated to function as expected.

1. Ensure the keyboard is connected to your computer.

2. On the keypad, complete the following button sequence:

a. Press and hold

.

b. Press and hold

.

c. Press and hold

.

d. Release

.

e. Release

.

f. Release

.

The 1, 3, 4, 5, 6, 7, 8, 9, and Live buttons light up.

3. Press 3.

4. Move the joystick as far as possible in all directions, then rotate the joystick knob as far as possible

clockwise and counterclockwise.

5. Release the joystick. After 5 seconds, the keyboard will save the recalibrated joystick settings.

Troubleshooting

6

Summary of Contents for ACC-USB-PRO-JOY

Page 1: ...Installation Guide Avigilon USB Professional Joystick Keyboard ACC USB PRO JOY...

Page 2: ...Consult with Avigilon for more information l Installation must be performed by qualified personnel only and must conform to all local codes l This product is intended to be supplied by a UL Listed Po...

Page 3: ...tion could void the user s authority to operate this equipment Disposal and Recycling Information When this product has reached the end of its useful life please dispose of it according to your local...

Page 4: ...trial design trademark patent or other intellectual property rights of Avigilon Corporation or its licensors Disclaimer This document has been compiled and published covering the latest product descri...

Page 5: ...3 Package Contents 3 Installation Steps 3 Installing the Keyboard 3 Setting the Keyboard Orientation 3 Installing the Keypad Cover 4 Cleaning 5 Body 5 Troubleshooting 6 Installation Error 6 Joystick M...

Page 6: ...Rotate the outside shuttle to move the recorded video quickly through the Timeline 2 Keypad Controls specific features within theAvigilon Control Center software 3 Joystick Controls the zoom and pan f...

Page 7: ...ontrols the features that can be triggered in an image panel and can be used to select specific image panels and camera video 3 PTZ Buttons Controls a camera s pan tilt and zoom features when availabl...

Page 8: ...an administrator select The following user and request that the administrator enter their username and password 7 Click OK 8 If a Windows error message appears and says that the keyboard may not be c...

Page 9: ...t hand mode install the keypad cover so the buttons are labeled correctly 1 Ensure the keyboard is in the correct orientation l Right hand mode jog shuttle keypad joystick l Left hand mode joystick ke...

Page 10: ...Cleaning Body Use neutral soap diluted with water and a soft cloth to clean the keyboard body CAUTION Do not use strong or abrasive detergents which may irreparably damage the surface Cleaning 5...

Page 11: ...started connect the keyboard and try installing again Joystick Malfunction If the joystick malfunctions it can be recalibrated to function as expected 1 Ensure the keyboard is connected to your comput...

Page 12: ...8 Weight 1 35 kg 3 0 lbs USB Cable Length 1 5 m 59 Electrical Power Source USB Port Power Consumption 350 mA max Environmental Operating Temperature 0 C to 45 C 32 F to 113 F Certifications EN 55022...

Page 13: ...Avigilon warranty terms for this product is provided at avigilon com warranty Warranty service and technical support can be obtained by contacting Avigilon Technical Support avigilon com contact us L...

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