Avidyne DC50 Datalink Coupler Installation Manual
Page 12
P/N 600-00082-000 Rev 04
5 Factory Service Policies
5.1 Technical Support
Avidyne’s web site contains information that may assist the operator and
installer with questions or problems with their DC50 Datalink Coupler.
www.avidyne.com
Technical support questions may be submitted, 24 hours a day, via the
following:
Email: [email protected]
Fax:
781-402-7599
Voice: 888-723-7592
An Avidyne Technical Support Representative will respond as soon as
possible. Avidyne business hours are 8:00 AM to 5:00 PM Eastern
Standard Time, Monday through Friday.
Please include the part number, revision number and serial number of
the unit in all correspondences. For problem reporting, please provide as
many details associated with the problem as possible.
5.2 General Service Procedures
Repair of the DC50 Datalink Coupler is performed at the factory, and
includes a complete checkout.
Prior to returning a unit for service, contact Avidyne at 1-888-723-7592 to
obtain a Return Merchandise Authorization (RMA) number.
Securely pack the unit, write the RMA number on the outside of the
shipping box, and return it to the address provided by the Avidyne
Customer Service Representative.
Include your name, complete shipping address, daytime telephone
number, a complete description of the problem, the desired return date,
and shipping method.
