Avidsen 100872, Manual

Page: 38 / 168

17
EN EN
WIRELESS ALARM KIT
G - FAQ
Symptoms Possible causes Solutions
Unable to install the avi-cam IP
app on my Android device
The version of Android on
your device is out of date or
incompatible.
Please contact the technical
support of your device’s
manufacturer in order to obtain a
recent Android version.
Google Play checks all the key
components needed to run
the application properly. If your
equipment does not meet the
necessary criteria, the installation
will not complete
Try the installation on a different
Android device.
Unable to install the avi-cam IP
app on my Apple device
The version of iOS on your device
is not up to date Update the operating system on
your device.
Your device is not supported.
Avi-cam IP is compatible with
iPhone 4s/iPad 2 and newer
models (iOS 8)
Failure to configure your siren
using a WiFi network from your
smartphone or tablet
Connection to the camera is too
slow or the device is too far from
the internet hub
Move the siren and smartphone
closer to the box/modem/router.
The smartphone/tablet are linked
to an incompatible WiFi network
Please ensure that your
smartphone/tablet is linked to a
2.4GHz network
Pairing issues
The siren is already paired with
another user account.
You must log in to the account
shown in the error message to
delete the siren before you can
add it to your new account.
If the specified account does not
belong to you, ask the current
owner to remove the siren from
the account or add your account
as a guest