Identifying Bad Drives
33
Detecting a Failed Drive
To detect if you have a failed drive in the MEDIArray ZX you need to look
at certain areas of the Event panel.
To start the viewer and detect a failed drive:
The drive letter is the
letter of the drive used
as storage for the Avid
Unity application.
1. Browse to
drive_letter
/Program Files/Avid Technology/Avid Unity
and double click IBEView.exe.
2. Select Local Unity Connection in the in the MEDIArray ZX selection
panel.
3. Scroll until you see the Error events displayed.
4. The information in the
Source
tab located in the Event panel must be
“3wDrv100”. This is the software that detected the failure.
5. The information in the
From MEDIArray ZX
tab displays the failing
MEDIArray ZX enclosure.
6. The message in the
Message
tab will display the following:
ISR<Failed Serial # and MEDIArray ZX #.
7. Once you find the MEDIArray ZX and drive serial number that has
failed you can replace it, see
“Replacing the Data Drive Set” on
Avid Unity MediaNetwork v4.0 now logs the following three new disk
errors from IDE disks located in MEDIArray ZX and LANserver EX
systems:
•
Long read command time — indicates a disk read request took longer
than expected.
•
Long write command time — indicates a disk write request took
longer than expected.
•
STATUS_IO_DEVICE_ERROR — indicates a hardware error with
the disk or controller.
