Avid Technology Avid KeyStudio, User Manual

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Chapter 8: KeyStudio Keyboard Troubleshooting 27
chapter 8
KeyStudio Keyboard Troubleshooting
General Issues
Your KeyStudio keyboard has been tested in a wide range of systems and operating conditions. How-
ever, there are virtually limitless numbers of operating scenarios which could affect your system’s per-
formance. Although this section cannot cover all possible situations, we would like to offer some sug-
gestions for dealing with possible issues. If you are still not able to an answer, please refer to the Avid
website at www.avid.com/support for further assistance.
My KeyStudio keyboard suddenly stops working.
Try a different USB Cable and/or USB port. If the keyboard still doesn’t work, close any music appli-
cations you are using, switch off your KeyStudio keyboard, and restart your computer. Once your
computer has completely restarted, switch the keyboard back on.
The sustain pedal works in reverse.
Because the polarity of the sustain pedal is calculated by the keyboard when it is powered up, please
make sure that pressure is not being applied to the pedal while your KeyStudio keyboard is powering
up. Switch off the keyboard and switch it on again while making sure that pressure is not being ap-
plied to the sustain pedal.
Also check to see if there is a polarity switch on your foot pedal. It is possible to use this switch to
change foot pedal polarity as well.
My KeyStudio keyboard will not play my software instruments.
Make sure your KeyStudio keyboard is selected as the MIDI input device within Pro Tools SE.
My keyboard is not listed in the Pro Tools SE MIDI devices dialog.
Your KeyStudio keyboard requires a powered USB port. Try plugging it into a different USB port or a
powered USB hub connected to your computer.